Dead Good Undies online discount codes in 2026

How do I apply Dead Good Undies discount codes to my online order?

What are the standard UK home delivery charges?

Dead Good Undies charges £3.50 for UK Economy delivery (3–5 days), £5.00 for UK Standard delivery (1–3 days) and £10.00 for Next Weekday delivery if ordered before 3pm Monday to Friday. These are estimated times and not guaranteed - delivery can vary depending on the courier or your location. Orders processed by 15:00 on weekdays are usually posted the same day, subject to stock availability and verification. The delivery charge you pay depends on the shipping option you pick at checkout.

Is there a FREE delivery threshold for UK orders?

Yes - Dead Good Undies offers FREE UK Economy delivery on orders over £50. That FREE shipping threshold applies to the Economy service only and doesn’t automatically cover faster services unless it’s specifically shown at checkout. If FREE shipping was available when you placed your order, any later refund of delivery costs might be affected. Always check the shipping options in your basket before you complete the order to be sure.

Does Dead Good Undies offer FREE delivery for international orders?

Dead Good Undies provides FREE delivery on international orders over £150. For orders under that threshold, international shipping charges are set by destination zone - examples include £15 for EU countries and £20 for selected World Zone countries such as Australia and the USA. Estimated delivery for international orders is roughly 5 days to two weeks depending on the region. The final shipping option and cost are confirmed at checkout and can vary by country.

What are the estimated delivery times for UK and international orders?

Estimated delivery times are 3–5 days for UK Economy, 1–3 days for UK Standard, and next weekday for the Next Day service if ordered before 3pm on weekdays. Europe is estimated at around 5 days to two weeks, with similar windows for the USA, Canada and most other international destinations. These are estimates, not guarantees, and tracking info is provided where available so you can monitor progress. Allow extra time for postal service or customs delays.

What happens if an item is out of stock after an order is placed?

If an item turns out to be out of stock after you’ve ordered, Dead Good Undies will let you know as soon as possible and refund any sums paid for the unavailable item. You’ll be given the option of a refund rather than being charged for something we can’t supply. DGU aims to dispatch verified orders quickly and will email you about any stock issues. The description and price used are those shown on the website when the order was placed.

How soon does Dead Good Undies dispatch orders?

Officially, verified orders will be sent within seven days, but in practice orders placed by 15:00 Monday to Friday are normally posted the same day. Dispatch may be delayed if an item is out of stock - you’ll be informed by email if that happens. The site also asks customers to allow up to 28 days for delivery in exceptional circumstances, as set out in the terms and conditions. Tracking numbers are supplied when provided by the carrier.

How are lost parcels handled and when are parcels considered lost?

Parcels are considered lost by Dead Good Undies only after they’ve been in transit for more than 30 days, with an extended 60 day period for overseas orders in some cases. Check delivery status with your local postal service using any tracking number provided before contacting us. If you think a parcel is lost, please tell DGU promptly so an investigation can start. The company can’t accept responsibility for returns lost in transit unless you have appropriate proof of posting or tracking.

What is Dead Good Undies’ returns period and basic returns rules?

Dead Good Undies accepts returns within 14 days of receipt for a refund, provided items are returned unworn, unwashed and with all labels and tags attached and original packaging intact. The right to cancel runs up to 14 working days after receiving the goods under the terms and conditions. There are exceptions for seasonal gift returns, where extended return dates for Christmas and Valentine purchases are published. Complete the returns form included with the parcel or email returns@deadgoodundies.com with invoice and SKU details before returning goods.

Will Dead Good Undies refund the cost of returning goods?

Generally, Dead Good Undies does not refund return postage - customers are expected to cover return costs unless products are faulty or misdescribed. If you return the entire order, DGU will refund the original shipping cost you paid, with exclusions such as Royal Mail Special Delivery, overseas orders and cases where FREE shipping was used. For faulty or misdescribed goods, DGU will reimburse reasonable postage costs after you notify them and follow their instructions. Top tip: get proof of postage when returning items to protect yourself if the parcel goes missing.

What are the returns exceptions for seasonal gifts?

Dead Good Undies allows Christmas gifts ordered between 1 December and 20 December to be returned up to 21 January, giving an extended returns window for that season. Valentine gifts ordered from 1 January may be returned by 8 March. These exceptions are published alongside the standard returns policy and only apply to qualifying purchases within the stated date ranges. All other returns criteria - like items being unworn and in original condition - still apply.

How should UK customers return goods and what proof should they keep?

UK customers are advised to return goods via Royal Mail and to obtain a FREE Certificate of Posting from the Post Office for all returns. The Certificate of Posting shows the parcel was posted and helps if you need to make a claim, although it only insures goods up to the value of £30. For higher-value returns use Royal Mail Signed For or Special Delivery, which carry higher insurance. Dead Good Undies will acknowledge receipt by email and process refunds or replacements within 14 days of receiving the returned parcel.

What is the warranty period for products sold by Dead Good Undies?

Dead Good Undies provides a 30 day warranty on all items from the date of delivery. If a product fails within that 30 day period, the retailer will either send a replacement or issue a refund for the faulty item. Claims made after the 30 day warranty period are not DGU’s responsibility and should be directed to the brand or manufacturer. In some cases the company may ask for the faulty item to be returned before the claim is completed.

How long will Dead Good Undies take to process a refund once returns are received?

DGU will email you as soon as your returned parcel has been received and will process a refund or replacement no later than 14 days from receipt. Refunds are credited to the original payment method used at purchase, such as the debit/credit card or PayPal account. You’ll be notified when the refund has been processed so you can check your account. Allow for additional processing time from your payment provider after the refund is issued.

What information should customers include when notifying Dead Good Undies of a return?

When notifying DGU of a return, email returns@deadgoodundies.com or use the returns form and include the invoice number, SKU code, reason for return, full name, address and a daytime telephone number. These details help locate your order quickly and speed up the return. If you don’t have a returns form, include the same info inside the parcel. Clear communication gets you a faster acknowledgement and refund or replacement.

What are a customer’s rights to cancel an order and return goods under the terms and conditions?

You have the right to cancel the contract up to the end of 14 working days after receiving the goods, provided you give written notice to Dead Good Undies by post, email or via the returns section of the website. If you cancel after delivery (and the goods aren’t faulty) you’ll be responsible for returning the goods at your own cost. Once cancellation is notified and goods are returned as required, DGU will refund any sums paid within 30 days. Certain items, such as worn underwear, are excluded from the right to cancel unless a fault could only be discovered by wearing or washing.

How does Dead Good Undies handle pricing errors and product descriptions?

The description and price of goods are those shown on the website when the order is placed, and every effort is made to keep prices accurate. If an error is found after an order, DGU will tell you as soon as possible and offer the choice to reconfirm the order at the correct price or cancel it. If you don’t respond to a price-error notification within five days the order will be cancelled automatically and any sums paid will be refunded. This gives you transparency and the choice to proceed or cancel when errors occur.