DIY Direct online voucher codes in 2025

How do I apply DIY Direct voucher codes to my online order?

Are there any working Voucher Codes for DIY Direct today?

Yes, kind of! PriceDash.com are currently sharing details of a FREE delivery offer at DIY Direct.

How much can I save at DIY Direct when I use Voucher Codes?

We provide the 'DIY Direct Savings Calculator' to help you work out how much you could save when you shop online. Simply provide the total shown in your DIY Direct basket in addition to other information such as the percentage discount for the voucher code that you will use, any seasonal sale details, and any applicable free delivery information.

Does PriceDash provide a voucher code calculator?

Yes! Our voucher code calculator will enable you to quickly calculate the savings you can make at DIY Direct with any applicable discount code. It will also consider any current seasonal sale and free delivery information you can provide to it.

What is the standard home delivery charge for orders under the FREE threshold?

We charge a standard delivery fee of £4.99 for orders under the FREE delivery threshold when delivering to mainland England, Wales and parts of southern Scotland (zone 1). This fee is applied per order and shown at checkout before you pay. If your address falls into a different shipping zone, different charges may apply as indicated on the site. If you return your order (subject to the usual conditions), we’ll refund the standard delivery amount you originally paid.

At what order value does DIY Direct offer FREE delivery to mainland England, Wales and parts of southern Scotland?

We offer FREE delivery to mainland England, Wales and parts of southern Scotland for orders with an order value of £45 or more. The FREE delivery threshold applies to orders sent to zone 1 postcodes as listed on the shipping zones page. If items are removed from your order and the remaining total drops below £45, the delivery may no longer qualify as FREE - so check your basket total at checkout to see whether FREE delivery has been applied.

How much does delivery cost to Zone 2 and Zone 3 locations?

Delivery to Zone 2 and Zone 3 locations carries higher charges: typically £7.99 for orders under the free-threshold band and £4.99 for orders of £45 or more to those zones. The site groups postcodes into Zone 1, Zone 2 and Zone 3 so you can check which zone applies to your address. Delivery to these zones is usually a bit slower and may take 2–4 working days from despatch. The exact postage shown at checkout will reflect the correct zone charge for your order.

When are orders despatched and what is the expected despatch time?

We aim to despatch orders received by 4pm on the same working day and normally use a next working day service, although this can’t be guaranteed. Orders placed at weekends or on bank holidays are despatched on the next working day. Delivery timing depends on the carrier, so we can’t absolutely promise exact delivery times. You’ll get a despatch confirmation email showing the service used and any tracking details available.

How can a customer track an order sent by DIY Direct?

If your order is despatched on a tracked service, we include a link to the carrier’s consignment tracking information in the despatch confirmation email. If there’s no tracking link, your order has usually been sent by Royal Mail 1st Class, which doesn’t offer tracking. You can also sign in to My Account, view My Orders and use the Shipments tab to access any tracking links. If delivery looks late or missing, contact customer services so we can investigate.

What is DIY Direct’s 30 Day Money Back Guarantee for returns?

Our 30 Day Money Back Guarantee lets you return unused items within 30 days of receipt for a full refund. After you get returns confirmation, you must send the item back within 14 days in its original packaging for the refund to be processed. We inspect returned goods on receipt and issue refunds as soon as possible, and in any case within 14 days of receiving the return. Items must be unused and in the same condition as delivered to qualify for a full refund.

How are faulty items handled and what are the time limits for returns of defective goods?

If an item develops a fault within 30 days of delivery we’ll accept its return and, at your choice, offer either a brand new replacement or a full refund. For faults after 30 days, please check the manufacturer’s warranty or helpline first. Where there’s no manufacturer service and the fault happens within six months of receipt, we’ll generally offer a repair or a replacement if repair isn’t possible. Faulty or damaged items on delivery should be reported within seven days so we can sort it quickly.

Who pays for the return postage for faulty items?

If you’re returning a faulty item we accept responsibility for the return postage and provide a pre-paid address label. Please package the item securely - a poorly packed return may be refused or refunded with deductions for damage. Only include the items listed on the returns form for the faulty item; otherwise we may reduce the refund to cover extra costs. The return must be received within 14 days of creating the returns request or the request will expire.

What are the customer responsibilities and costs when returning unwanted items?

For unwanted items you’re responsible for the cost of returning the goods to us and must package them safely to avoid refusal or refund deductions. Create a returns request in the Returns section of the website and make sure the item is received within 14 days of that request. If the goods are unused, in their original packaging and received in time, you’ll get a full refund. If you return the entire order and you originally paid a delivery charge, the standard delivery charge will also be refunded.

How long does DIY Direct take to issue refunds once returned goods are received?

We process refunds as soon as possible after returned goods are received and inspected, and in any case within 14 days of receipt. If a refund covers the entire original order and you paid a delivery charge, we’ll refund the standard delivery charge too. We reserve the right to deduct an amount from a refund for any loss in value where goods show signs of unreasonable use. Refunds go back to the original payment method used at purchase.

What is DIY Direct’s cancellation policy before despatch?

You can cancel an order any time between the order confirmation email and the despatch confirmation email by letting us know as soon as possible. Email sales@diydirect.com with your name, order number and a brief explanation and we’ll try to stop despatch. If we can’t prevent despatch, you’ll need to return the order via the returns process once it arrives. Cancelled orders are refunded in full, including any delivery charge.

How does DIY Direct’s Price Match Promise work and what conditions apply?

Our Price Match Promise means we’ll match a competitor’s price provided both the competitor and we have the identical product in stock when you request the match. The competitor’s price must be publicly available online and verifiable for at least 24 hours, and must exclude volume or membership discounts. Price matching takes into account the total order value including delivery costs, and can’t be used with other offers or vouchers. To request a match, submit links to the DIY Direct product and the competitor’s product plus the competitor’s advertised price.

What happens if an ordered product is out of stock or discontinued?

If we don’t have enough stock to fulfil a paid order we may send any part we can supply and will refund the price paid for out-of-stock goods as soon as possible and in any case within 14 days. We’ll tell you if an item is withdrawn because it’s obsolete and may offer an alternative if available. If an order change drops the total below the free-delivery threshold, the applicable delivery charge will be applied to the remaining items. Multiple items on an order may arrive separately depending on availability.

How should a customer report goods that arrive damaged or incomplete?

Report damaged or incomplete goods to us within seven days of delivery using the Contact Form or by emailing customer.services@diydirect.com. We’ll then work to resolve the issue quickly, which may include sending replacement parts or arranging collection where appropriate. Please keep the original packaging and provide relevant order details to help the investigation - prompt notification usually means a faster fix.

What are the terms for gift vouchers sold by DIY Direct?

We sell electronic gift vouchers in set denominations, delivered by email rather than as physical vouchers. Gift vouchers are valid for two years from purchase, cannot be refunded or exchanged for cash and are valid for a single transaction only. Only one gift voucher can be redeemed per order and any remaining balance after use is forfeited. If you return items bought with a gift voucher, any refund will be issued as a new gift voucher rather than cash.

What information is provided about recycling old electrical items under the WEEE scheme?

We comply with the Waste Electrical and Electronic Equipment (WEEE) Directive and offer the option to return old items for recycling when you buy an equivalent new item from us. Tell us in the Comments/Notes section of your order to receive details of where to send the old item - postage to that recycling point is your responsibility. Alternatively, you can take items to a local recycling centre. This service helps support responsible disposal of electrical equipment.

Which payment methods does DIY Direct accept and how are refunds processed?

We accept most major credit and debit cards and PayPal for online orders. Payment is taken at the point of processing and refunds are made to the original payment method used. Card and PayPal transactions are subject to authorisation by the card issuer or PayPal, which may mean an order is not accepted if authorisation fails. Transactions on your statement will normally appear as DIYDIRECT.COM.