Discount London online promo codes in 2026

How do I apply Discount London promo codes to my online order?

How are tickets and vouchers delivered to customers?

We email e-tickets and vouchers to the purchaser’s registered email address. In most cases the emailed voucher can be shown on a smartphone or tablet if the booking email says so. If you don’t see your voucher, check your junk or spam folder, and you can also pick up downloads from the site’s download page if needed. Some special events have different delivery rules, so do read the event-specific instructions we send with your booking.

Can customers show vouchers on a smartphone or must they print them?

Generally, follow the instructions in your booking email about electronic presentation. That said, some events-New Year’s Eve cruises, for example-require printed e-tickets and won’t accept smartphone versions. So, please read the event terms in your confirmation email to check whether you must print your ticket. If printed tickets are required, don’t forget to bring them to gain entry.

How long does it take for a booking to be processed and vouchers issued?

We prioritise same-day and next-day bookings and aim to process these as quickly as possible to issue vouchers. On-request bookings need supplier acceptance and can take up to 48 hours before a voucher is confirmed and issued. If you haven’t received your voucher before the booking date, contact us straight away for help. You can also download vouchers from the site’s download-voucher page.

What is Discount London’s policy for changing the date of a booking?

Where possible, and at the supplier’s discretion, we allow date changes subject to availability and the product’s terms. An administration charge of £20.00 applies to date changes, and at least 72 hours’ notice is usually required for amendments to be accepted. Some attractions and packages are strictly non-transferable or non-amendable and won’t qualify for date changes. Check the terms for your selected attraction before requesting an amendment.

What are the costs and rules for cancelling a booking?

Cancellations made outside the 72-hour window are often subject to a 20% cancellation fee, and any cancellation will also incur a £20.00 administration charge as stated in the terms. Bookings cannot usually be refunded within 72 hours of the travel date, and some attractions and special-event packages are strictly non-refundable and non-transferable. All cancellations must be submitted in writing by email and include your booking reference and reason for cancelling. Check the product-specific terms for any extra non-refundable conditions.

Does Discount London apply a standard cancellation charge for every cancellation?

Yes-Discount London applies a standard administration charge of £20.00 for cancellations after a booking has been placed. This £20.00 is stated in our terms and is applied in addition to any percentage-based cancellation fees that may apply to particular products. For cancellations within 72 hours of travel, many items aren’t refundable. Please send cancellation requests in writing and include full booking details so we can process them.

How long does a refund take to be processed back to the customer’s card?

If you qualify for a refund under the published terms, we issue the agreed amount back to the original card used for purchase. The refund may take approximately 5–7 working days to appear in your account, although your bank’s processing times can vary. Please allow this period before querying the refund with your bank. Check the terms and conditions for the exact circumstances that qualify for a refund.

When is payment taken for a booking and how are card transactions handled?

Full payment is required at the time of booking and is debited at the end of the booking process when you submit payment through the site. We process payments via the Sage Pay payment gateway and pass authorisation to the merchant bank. For some packages the payment may be reserved on your card until the booking request is confirmed-if so, the website will indicate that the booking is on request. If a chosen package is unavailable, any reserved payment will be cancelled and your bank will show the reversal according to its own processing times.

Are AVS/CV2 security checks required for card payments?

Yes-we ask for AVS/CV2 security codes when taking card payments to help prevent fraud. AVS means Address Verification Service and CV2 is the three- or four-digit security code printed on the card. American Express customers should provide the four-digit code printed above the card number, while most other cards show a three-digit code on the signature strip. These checks are mandatory to complete an online booking.

What happens if a customer misses their booked experience?

If you miss your experience, there’s usually little that can be done, but we will investigate exceptional circumstances at the supplier’s discretion. Any action is at the sole discretion of the supplier, not the booking platform. If you want us to look into a missed experience, provide a full explanation in writing by email. Outcomes vary by supplier and aren’t guaranteed.

Are some bookings “on request” and how long do they take to confirm?

Certain bookings are labelled “on request” and need supplier acceptance before confirmation. The on-request process can take up to 48 hours, and we may place a reservation on your card pending confirmation. You’ll see on the website if a package is on request and should expect a delay before receiving a voucher. If the supplier declines, the reserved payment will be cancelled.

What specific non-refundable rules apply to New Year’s Eve bookings?

New Year’s Eve bookings are treated as strictly non-refundable and non-transferable under the event-specific terms. Any cancellations for New Year’s Eve must be sent in writing by the party organiser to the Hospitality Line trading brands-telephone cancellations aren’t accepted. E-tickets for New Year’s Eve events are usually sent about 10–14 days before the event date, provided full payment has been made. Customers on New Year’s Eve cruises should note that e-tickets must be printed and presented for boarding.

How long before an event are New Year’s Eve e-tickets usually sent?

For New Year’s Eve events, e-tickets and vouchers are normally sent by Hospitality Line approximately 10–14 days before the event date, subject to full payment having been made. If you don’t receive tickets within this timeframe, contact us using the details on the site. The 10–14 day window applies to certain large events and may not cover everyday attractions.

Does Discount London offer any price examples for products on the site?

The site lists specific starting prices for products; for example, a bottomless brunch at the Royal Horseguards Hotel is shown from £47.95 and a three-course option from £54.25. The Sunday Brunch River Cruise is shown from £35.45. These are “from” prices and can vary by date, ticket type and availability. We also show a gate rate alongside the Discount London price so you can see the comparative savings where applicable.

What is the company’s Price Guarantee and how does it work?

Our Price Guarantee means we monitor prices daily and offer to refund the difference if an identical tour or activity is found cheaper elsewhere within 72 hours of booking. The lower price must be quoted in the same currency, for the same operator and be valid for a period of three months, with some exceptions such as theatre and Eurostar tickets. You must provide proof of the lower price and your booking reference for a claim to be considered. Refunds under the Price Guarantee are processed back to the card originally used for purchase.

Are gift vouchers available and how long are they valid for?

We sell gift vouchers that are valid for one year from the date of issue. Gift vouchers and certain promotional offers exclude theatre bookings. Check the voucher’s terms to confirm any additional exclusions or conditions. The one-year validity applies unless otherwise specified at purchase.

Does the site state any restrictions for visiting popular attractions during peak times?

We advise that popular attractions like Madame Tussauds and the London Eye can have longer queues during peak periods such as bank holidays and school holidays. Top tip: arrive as early as possible to help avoid disappointment. For busy attractions you may be asked to take your voucher to the attraction’s ticket desk earlier in the day. Peak-time delays are due to supplier demand rather than the booking platform itself.

Can a purchaser book for someone else without attending themselves?

If you’re not travelling, we require an email from the purchaser naming the new lead traveller, and the named person must present official ID on the day. The named person may also need to sign any necessary documentation as part of the supplier’s entry procedures. This helps the supplier verify the identity of the ticket holder. If you don’t provide the requested email authorisation and ID, entry may be refused.

How are late or on-the-day bookings handled for priority processing?

Same-day and next-day bookings are processed as a priority so vouchers are sent as quickly as possible. We’ll endeavour to email vouchers promptly for these short-notice bookings, but contact us immediately if you haven’t received your voucher before the travel date. Priority processing doesn’t guarantee supplier availability beyond what’s shown at the time of booking, and some complex or special-event bookings may still need extra supplier confirmation.