LoveDrobe online discount codes in 2026

How do I apply LoveDrobe discount codes to my online order?

What are the standard delivery options and their costs?

Lovedrobe uses Royal Mail for a few different delivery options, so you can pick speed or value. Royal Mail Tracked 48 is £2.50, Royal Mail Tracked 24 is £3.50, and Royal Mail Special Delivery (next day before 1pm) is £6.99 - this one comes with a guarantee. You’ll find these options on the delivery information page to help you choose what suits you best.

What is the FREE UK standard delivery minimum spend?

Free standard UK delivery kicks in when your order meets the minimum spend shown on the site. The delivery page states that FREE Royal Mail Standard UK Delivery applies when your order total is more than £20. Check your basket at checkout to see if you qualify - delivery estimates for that service are listed on the delivery page too.

How long does it take for Lovedrobe to dispatch an order?

Lovedrobe aims to dispatch most orders placed before 2pm Monday to Friday on the same day, though this isn’t guaranteed. The warehouse operates five days a week and doesn’t process orders at weekends, so anything after the cut-off will be processed the next working day. You’ll get an order confirmation email and a separate dispatch email with tracking once your parcel leaves the warehouse. Top tip: courier delivery windows are estimates, not guarantees.

Are international delivery prices available and what should international customers expect?

International delivery is offered at a flat rate for parcels up to certain weights - a sample international fee is listed as £12 for some services. Delivery times vary by destination and service chosen, typically from a few working days up to several weeks. Import duties or taxes may be payable to your local customs office (these aren’t included in the site prices), so check local customs requirements before ordering to avoid surprise charges.

What is Lovedrobe’s returns window for refunds and exchanges?

Lovedrobe has separate windows for refunds and exchanges. Items can be refunded for any reason within 14 days of receipt, while exchanges can be made within 28 days. Sale items follow a 14-day return period from the delivery date. All returns must be in original, resalable condition with tags attached to qualify for a refund or exchange.

Are returns to Lovedrobe FREE for UK customers?

Yes - Lovedrobe offers FREE UK returns as standard for most orders, with a pre-paid Royal Mail tracked returns option available for UK customers. If an item is faulty, contact Customer Care to get a pre-paid returns label so the return is handled at no cost to you. Complete the return slip included with your invoice and send items back in their original packaging with all documentation. Refunds are processed to the original payment method once the return is received and inspected.

How long will a refund take to appear after Lovedrobe receives a return?

Once Lovedrobe has received and processed your returned parcel, refunds are issued to the original payment method. Allow up to 3–5 working days after the return has been received for the refund to be processed. The company will issue a full refund for eligible items on receipt and inspection. Delivery charges are generally non‑refundable unless the item is found to be faulty and a pre-paid label was issued.

What should a customer do if an item arrives faulty or incorrect?

If an item arrives faulty or you get the wrong product, contact Customer Care with your order details and a description of the issue. Lovedrobe aims to sort faulty items quickly and will tell you by email what to do next - this may include a pre-paid returns label. If an item is missing or can’t be replaced, they’ll issue a refund for that item. Including product codes and order numbers speeds things up.

Does Lovedrobe offer exchanges and how long are exchanges allowed?

Yes - Lovedrobe allows exchanges within 28 days of receipt, so you’ve got a bit more time if you want a replacement rather than a refund. Exchanged items must be returned in original, resalable condition with tags attached and in the original packaging. Follow the Returns & Exchanges instructions on the site and use the returns slip provided with your order to start the process.

What happens if a returned item is not in a resalable condition?

Lovedrobe reserves the right to refuse returns that aren’t in resalable condition. If items are returned soiled, worn beyond reasonable trying-on, or missing original tags, they can’t offer a refund. Repeatedly returning items in unsellable condition could lead to account deactivation or a delivery address being blacklisted. So, please take care when trying items on - avoid makeup, fake tan or perfume that could mark garments.

How are delivery charges treated when a customer returns an order?

Delivery charges paid at purchase are generally non‑refundable if an item is returned for reasons other than fault. If an item is faulty, contact Customer Care - they may issue a pre-paid returns label and arrange a refund including any delivery cost where appropriate. Refunds are credited back to the original payment method after the return is received and processed.

Can a customer cancel or amend an order after it is placed?

Because Lovedrobe dispatches quickly, cancelling or amending an order can be difficult once placed. Contact Customer Care immediately by phone with your order number ready; they’ll try to intervene if possible. If the order has already been dispatched, follow the usual returns process once the item arrives. Quick contact gives you the best chance of a successful amendment or cancellation.

Does Lovedrobe require an account to place an order?

No - registration isn’t mandatory. You can checkout as a guest. Creating an account does bring benefits like order tracking, saved addresses and order history, so it’s handy, but guest checkout works fine if you’d rather not register.

What are the company’s published customer service contact details and opening times?

You can contact Lovedrobe by phone, email or post using the details on the Contact Us page. The customer service phone number is 0333 7000 550, with lines open from 10am to 4pm. Email enquiries are usually answered within 48–72 hours, and a chat option is suggested for more urgent matters. Postal contact details and the company address are also available if you prefer written correspondence.

How long should a customer expect Royal Mail Special Delivery to take and what is its guarantee?

Royal Mail Special Delivery (next day before 1pm) is the guaranteed next‑day option, provided you order before the stated cut-off time. Lovedrobe lists this service at £6.99 and notes it’s covered by a money‑back guarantee if the parcel doesn’t arrive on time. The service runs Monday to Saturday when selected and dispatched within the required timescales, though availability may vary for remote UK locations - check the delivery page for full details.

What should a customer do if an order or parcel is late or missing?

If a parcel is late or items are missing, first check the delivery note to see if items are being sent separately. Contact Customer Care with your order number if something is missing, late or damaged so they can investigate. If an item can’t be sent or found, the company will aim to issue a refund for the missing part of the order. The delivery page and returns information explain how to report and resolve missing or late deliveries.

Are delivery times guaranteed for Royal Mail Tracked services?

Royal Mail Tracked services come with estimated delivery windows but aren’t guaranteed like Special Delivery. Tracked 24 typically aims for 1–2 working days and Tracked 48 for 2–3 working days, but delays can happen. If you need a guaranteed delivery date, choose Special Delivery for the money‑back guarantee. Availability of the fastest tracked services may be limited in some remote UK areas.