Masdings online discount codes in 2026

How do I apply Masdings discount codes to my online order?

What is the standard home delivery charge within the UK?

Masdings says standard UK delivery is FREE for orders over £100.00 - this is applied automatically at checkout when your basket meets the qualifying spend. For orders below that amount the site works out the delivery charge at basket stage, so the exact cost depends on the items and delivery option you pick. Masdings uses Royal Mail and DPD for UK deliveries and shows the available options on product pages and at checkout. You’ll see the final delivery charge before payment is taken.

What minimum spend qualifies for FREE UK delivery?

Free UK delivery applies on orders over £100.00. That threshold is shown on the delivery information page and is applied automatically at checkout once you hit the qualifying amount. The FREE delivery offer covers standard UK shipping methods as indicated by the retailer. Any specialist or heavy-order carriage adjustments are handled separately and may not be included in the FREE delivery threshold.

How does click & collect (store collection) work?

Masdings offers a Collect In Store option. Wait for the order-ready confirmation email before you head to the shop - that’s your cue the parcel is ready. You’ll need a form of photographic ID and your order confirmation to collect. Collection availability and times are confirmed in the dispatch email, so only travel once you’ve received that. The Collect In Store service is arranged through the website and is explained on the Shipping page.

When will an order be dispatched after it is placed?

Masdings aims to dispatch orders placed before 15:30 on the same working day, Monday to Friday. Orders placed after 15:30, at weekends or on bank holidays will be dispatched on the next working day - orders placed on Friday are usually sent the following Monday unless you choose Saturday delivery. The site classifies working days as Monday to Friday and notes that busy periods may delay same-day despatch. You’ll get an email with a tracking number when your order has been dispatched.

How long does Masdings aim to take to deliver UK orders?

Masdings says it will always try to deliver UK orders within 48 hours of dispatch. Delivery times can vary depending on the service you choose and busy periods, and options such as Saturday delivery may be available at checkout. You’ll receive a tracking number by email once your order has been dispatched so you can monitor progress. If a parcel is late, the retailer asks customers to follow the investigation timeframes set out on the Shipping page.

What are the international delivery times and charges?

International orders are aimed to be packaged, posted and delivered within 5–10 working days, subject to destination and possible delays. International delivery charges vary by destination and weight and are calculated automatically in the basket. Most international orders may incur duties, taxes and customs charges levied by the destination country - Masdings accepts no liability for those. Customers should allow up to 28 working days before contacting the retailer about non-delivery of international parcels.

What happens if a parcel is not delivered within the estimated period?

Masdings asks customers to allow 14 working days initially if a parcel seems not to have been delivered - this allows time for miss-sorts. If the parcel is still undelivered after that period and tracking shows no progress, Masdings can process a refund or open an investigation with Royal Mail/DPD. A full courier investigation can take up to 30 working days to conclude. Before contacting the retailer, please check with neighbours and any safe places where the parcel might have been left.

What is Masdings’ returns period for UK and international orders?

For UK orders, returns must be received within 14 days of receipt to qualify for a refund or exchange. International customers have 28 days to return items. If you contact the retailer in advance they may authorise an extra 14 days where needed. Returned goods must be in original condition, with labels and packaging intact - items failing hygiene standards such as underwear and pierced earrings cannot be accepted.

How much is deducted from the refund to cover return postage?

If you use the Royal Mail returns procedure, £4.00 will be deducted from your refund to cover postage. For exchanges the site similarly asks for an additional £4.00 payment via PayPal before processing. You’re FREE to post returns via any service at your own expense, but the specified Royal Mail route will incur the stated £4.00 deduction. Returned items must meet the condition criteria for a refund to be processed.

Does Masdings offer a Royal Mail returns collection service and what does it cost?

The returns information page explains that Royal Mail can collect a return for an additional fee of 50 pence when you arrange the return online. If you use the Royal Mail return portal you can choose collection and will pay the collection fee during booking. Masdings asks customers to print a return label or take the generated QR code to the Post Office if you’d rather drop the parcel off. The site also provides the returns address for customers who cannot print labels.

What is the returns address for items being sent back by post?

Masdings gives the returns address as Oxygen Returns, 13 Middlegate, Newark, Notts, NG24 1AG. Include the returns form inside the package and ensure items are sent in a protective postage bag or box. Suits altered in any way or items showing signs of wear will not be accepted for refund. After a satisfactory inspection the refund will be issued to the original payment method and you’ll be notified by email.

How quickly are refunds processed once an item is returned?

Masdings aims to refund a card within 24 hours of receiving returned goods, though it may take a further 3–5 working days to clear through the bank. For PayPal payments the refund is usually placed into your PayPal account more quickly. In some cases customers are asked to allow up to 10 working days for a refund to appear on a credit card or bank statement. You’ll get an email once a refund has been processed.

What should a customer do if an item is faulty or incorrect on delivery?

If an item is faulty or incorrect, report it within 14 days of receiving the parcel so it can be investigated. Masdings may ask for photos and for all packaging to be returned with the item for inspection, and might contact the supplier for further advice. Where appropriate, Masdings will try to put things right quickly - this could mean a refund, replacement or repair depending on the situation. Keep all original packaging and contact the retailer as soon as you spot a fault.

Will Masdings charge extra if an order is sent in multiple dispatches?

If an order needs to be fulfilled in more than one dispatch there will be no extra delivery charge. Masdings will contact you if a despatch can’t be fulfilled in a single package to explain the situation. This makes sure customers aren’t penalised when stock for different items is held in separate locations. Any necessary communication about split orders will use the contact details you provided at checkout.

Are there any items Masdings cannot send outside the UK?

Due to Royal Mail dangerous and prohibited goods rules, fragrances cannot be sent outside the UK. International shipping services are subject to courier restrictions and destination legislation, which may affect certain product categories. If you’re ordering internationally check the Shipping page for guidance on prohibited goods and confirm destination-country rules. For other international shipping questions Masdings asks customers to review the delivery information or contact customer service.