Spoiled Brat online discount codes in 2026

How do I apply Spoiled Brat discount codes to my online order?

What is the standard UK delivery charge?

We charge a standard UK mainland delivery fee of £2.95 per order. Standard delivery usually takes around 2–5 working days from dispatch. You’ll get a shipping confirmation email with a consignment number once your order has been sent. If a parcel is returned because it wasn’t collected or an incorrect address was provided, we may ask you to cover postage again to resend the goods.

At what order value is UK delivery free?

We offer FREE UK postage on orders over £50.00. This FREE delivery threshold applies to UK mainland orders and is applied automatically at checkout when your cart total hits the qualifying amount. Don’t forget to check your order value before adding any optional extras or considering excluded marketplace brand conditions. Free delivery on price-matched items is also noted within the Price Match terms where relevant.

How much does Special Delivery cost and what is the cut-off time?

Special Delivery is listed at £6.95 for UK mainland orders when selected. To get same-day dispatch where available, place Special Delivery orders before 13:00 - orders placed on a Friday may not be guaranteed until the following Monday because Royal Mail don’t count Saturdays as working days. We aim to ship all orders placed before 1pm the same day. You’ll receive tracking details after dispatch so you can follow delivery progress.

What are the delivery time estimates for UK orders?

Standard UK delivery typically takes about 2–5 working days from dispatch. We aim to dispatch orders placed before 1pm the same day, subject to cut-off times and stock availability. Special Delivery can be faster but is subject to the 13:00 cut-off and Royal Mail working day rules. You’ll be emailed when your order is dispatched and given a consignment number for tracking.

Does Spoiled Brat offer CollectPlus or click & collect services?

We advertise a “Handy Collect+ delivery” option as part of our delivery methods. The collection service is available, but we don’t publish a separate price on the main delivery pages - select the Collect+ option at checkout to see the cost. Collection parcels follow the same dispatch and tracking process as other delivery types, with confirmation emailed when your order ships. Click & collect in-person returns aren’t available, as we operate from a warehouse and all returns must be posted.

Is there a student discount and how much is it?

We offer a 20% student discount for eligible students. To get the offer you’ll need to verify your student status by providing details via the form or email to receive a unique discount code that stays valid until graduation. The student discount is provided as a code, and instructions for getting it are shown on the student discount page - follow the verification steps to receive your code.

What is the returns period for a refund under consumer regulations?

We follow the United Kingdom’s Consumer Contracts Regulations and state customers have 14 days to return goods for a refund. Items must be back at the returns address within 14 days and returned with original tags still firmly attached to qualify. We’ll process a refund or exchange within 14 days of receiving the returned goods. If an item is returned outside the returns period, we reserve the right to issue a credit note or resend the goods back to the original delivery address.

Are returns postage costs refundable for faulty or incorrect items?

If we’ve sent an incorrect or faulty item and the fault is confirmed after inspection, we will refund the postage costs you incurred to return that item. Please provide order details and evidence of the fault when contacting customer services so we can investigate. Where a fault is accepted, you’ll be offered a full refund or an exchange if a replacement is available. Goods must be returned for inspection before a refund is issued for alleged defects.

Does Spoiled Brat provide prepaid return labels and do they include tracking?

We can provide a prepaid Royal Mail returns label via the customer account portal, but please note this label has no tracking or insurance. Top tip: upgrade to a tracked service with Royal Mail at your own cost for protection, because we cannot refund or exchange items that haven’t been returned to the warehouse. We’ll email confirmation when a return is received and again when a refund has been processed. For higher-value returns, we recommend using a service that insures the parcel for its value.

How does the Price Match Promise work and what exact extra benefit is offered?

Our Price Match Promise not only matches a competitor’s qualifying price but also reduces the difference by an extra 10%. Contact the Price Match team before placing your order and provide the competitor product link and details; the team checks claims Monday to Friday during working hours. The matched price must include any delivery costs and the competitor must be selling an identical, authentic item in the same size and colour. When a price match is approved, we’ll ship the item FREE and provide FREE returns for that order.

Does the Price Match Promise have any notable exclusions?

The Price Match Promise excludes auction sites such as eBay and doesn’t apply to offers that rely on additional voucher or discount codes on the competitor’s site. The policy only covers the actual price displayed by a competitor plus any delivery costs, and it’s subject to a fair usage policy so it doesn’t apply to bulk orders. The Price Match team will perform verifications and confirm eligibility within their stated working hours. Contact us before ordering to make sure the price match can be applied.

What is the policy if goods are lost or returned by Royal Mail due to non-collection?

If Royal Mail returns a parcel because it wasn’t collected or the address was incomplete, we’ll inform you and may reship the item only after you pay postage again. It’s your responsibility to ensure a full, valid address is entered at purchase. Tracking information is supplied so you can arrange redelivery or collection via Royal Mail using the provided reference. The item remains your responsibility until it reaches the warehouse on return.

How long does Spoiled Brat take to process a refund once a return is received?

Once we receive a returned item, we’ll process a refund or exchange within 14 days. You’ll get an email when the return is logged and another when the refund has been processed. If you used a tracked return service, please provide the tracking number when contacting customer services if the confirmation email hasn’t arrived within 10 days of posting. The returns policy notes that the parcel can take up to 10 working days to reach the warehouse unless sent via Special Delivery.

Can customers return items from outside the UK and still receive a refund within the returns window?

We accept returns from international customers for a refund provided you email us within seven days of receipt to confirm your intention to return. We’ll accept the return outside the standard 14-day UK requirement so long as notification is sent within the seven-day window and the parcel reaches the returns address within our stated timescales. Customers are responsible for return postage and any customs or import charges when returning from abroad. The returns policy doesn’t affect statutory rights, but we remind international customers to use a tracked or insured service for protection.

What must a customer do if they receive the wrong item?

If you receive an incorrect item, contact customer services with your order number, product code or name and details of the issue. We ask that the goods be returned for inspection and, if the error is confirmed, we’ll offer a full refund or a replacement item if available. We’ll refund return postage costs for items incorrectly sent by us once the fault is confirmed. Please follow the returns procedure through your account portal to get the required returns documentation.

Where should returns be posted to and what address should customers use?

Please post returns to our warehouse at: Spoiled Brat Returns, 8 Forrest Drive, Bearsden, Glasgow, G61 4SJ. Process your return via your account portal so the correct returns form and label are issued. Remember the item remains your responsibility until it reaches the warehouse - we recommend using a tracked or insured service. We’ll update your account and issue a refund or replacement within 14 days of receipt.