YOOX online promo codes in 2026

How do I apply YOOX promo codes to my online order?

What courier does YOOX use for deliveries and where are orders shipped from?

YOOX uses UPS as its chosen courier and you’ll get tracking details by email once your parcel is dispatched. Orders placed on the UK site are shipped from YOOX’s warehouse in Bologna, Italy, which is listed as the fulfilment location. Delivery attempts are usually made Monday to Friday during business hours and, if UPS can’t complete delivery, parcels are taken to the nearest UPS Access Point. Check your tracking info and contact UPS for missed deliveries or to arrange collection.

Does YOOX include duties and taxes in the displayed price for UK orders?

Yes - duties and taxes are included in the price shown at checkout for purchases on the UK site, so you shouldn’t be charged extra on delivery. An invoice is issued for each order and sent as an attachment in the shipping confirmation email. Always check the final price at checkout though, because displayed prices can change before you complete the purchase. If you need more clarity on tax or invoices, contact Customer Care.

Are delivery costs shown as variable or flat for YOOX UK orders?

The site says delivery costs are flat and there are no extra fees on arrival for customers using the UK site. Specific flat-rate figures for standard UK delivery aren’t published on the UK info pages, but the checkout will display the delivery charge for your order at the point of purchase. If you’re unsure, get in touch with Customer Care for confirmation.

How long does YOOX allow a customer to change their mind and return items?

UK consumers have a 14 calendar day right of withdrawal from the date the customer, or their nominated recipient, receives the products - so you can cancel the purchase within that window without penalty. Once you’ve told YOOX you’re withdrawing, the returned goods must be shipped back without undue delay and no later than 14 days after you notified them. Some items - such as personalised goods or hygiene-sealed items - can’t be returned once opened, so check the full Return Policy for exceptions. The legal timeframe and return procedures are set out in the site’s Return Policy and Terms.

What is the fee when using the pre‑printed return label provided by YOOX?

If you use the pre‑printed UPS return label included with your order, YOOX will pay the courier on your behalf but will deduct a return fee of £9.00 from the refund for each return made with that label. The prepaid label gives tracking and protection against loss in transit, which is why the deduction applies. If you prefer to use a different courier and return items at your own expense, no deduction will be taken from the refund for postage. Full return instructions and the proforma invoice requirements are in the Customer Care area.

How long does YOOX take to process refunds once returned items arrive?

Refunds are typically processed within approximately 3 to 7 business days after YOOX receives the returned goods and confirms the return conditions have been met. How soon the refund appears in your account depends on the payment method and your card issuer; credit or debit card refunds normally show within two billing cycles, while PayPal refunds are usually visible immediately. YOOX aims to accept returns within 3 business days of arrival, though peak times can extend this to 7 business days. You’ll get an email confirmation once the return is accepted and the refund requested.

Will YOOX refund the original delivery charge when an item is returned?

If you return an order that included a shipping charge, YOOX will refund the equivalent of its Standard Delivery costs in addition to the purchase price, subject to any deductions such as the return fee. If you used the prepaid YOOX return label, the £9.00 return fee will be taken from the refund. If you use your own return service, there’s no £9.00 deduction, but you’ll need to cover the return postage yourself; YOOX states it will reimburse equivalent standard delivery costs where appropriate. Refund timing follows the payment-method rules on the site.

Can a customer use their own courier to return items and what are the consequences?

You can use a courier of your choice to return items. If you do, YOOX isn’t responsible for loss or theft in transit and recommends a trackable service. If you don’t use the vendor’s return label, no return fee will be deducted from the refund, but you’ll pay the return postage. The site gives the postal return address for alternative couriers and asks that you include the required returns proforma invoice documents to avoid customs delays. Using your own courier means you won’t have the protections associated with YOOX’s prepaid UPS label.

Are exchanges offered for items returned to YOOX?

Exchanges aren’t a standard service on the UK site; if you want a different item, you should return the original purchase and place a new order. That said, YOOX may, on a goodwill basis and subject to availability, arrange an exchange or replace returned items under the Exchange Policy in the General Terms and Conditions. Check Customer Care and the Legal Terms for full details and contact Customer Care if you’d like help with an exchange. Returns must meet the usual conditions and timelines.

What are the conditions for returned products to be accepted by YOOX?

Returned products must be new, unused, unworn and unwashed with original packaging, tags and seals intact - including any identification tag with disposable seal - for the return to be accepted. YOOX can refuse a return or reduce the refund if the product shows signs of wear, has been altered, or is missing integral packaging or seals. If YOOX proposes a reduced refund because return conditions weren’t met, you can ask to have the item sent back at your expense instead of accepting the reduction. The full list of possible reductions and inspection procedures is in the Return Policy.

What should a customer do if an item arrives damaged, defective or incorrect?

If an item is damaged, defective or incorrect, notify YOOX within 60 days of receipt by completing and submitting a Return Form through the Customer Care area and contact Customer Care before returning the item. If you contact Customer Care and use the pre‑printed return label, YOOX won’t charge return shipping for defective or incorrect items. Returned items for this reason must be handed to the courier within 60 days of receipt and returned in the same condition as received. YOOX will tell you the appropriate remedy - repair, replacement or refund - under the Returns and Guarantees provisions.

What guarantee period covers products bought on YOOX for UK customers?

Products sold on the site are covered by guarantees for lack of conformity in line with applicable law. For UK consumers, the General Terms state remedy periods that follow local rules. Consumers may have up to 6 years to assert lack of conformity claims in England, Wales and Northern Ireland (and 5 years in Scotland), provided they inform the vendor within 2 months from the day the lack of conformity is detected. Remedies can include repair or replacement, or price reduction or contract termination if repair or replacement are impossible or disproportionate. Contact Customer Care promptly if a conformity issue arises.

What is YOOX’s stated procedure if a delivered parcel is left at a UPS Access Point?

After a failed delivery attempt, UPS takes the parcel to the nearest Access Point and notifies you by InfoNotice and email with collection instructions. To collect, the person picking up must show valid ID, or if delegated must bring a signed letter of delegation plus ID as specified. If the parcel isn’t collected within 10 days it will be returned to the warehouse and a refund issued. Alternatively, you can contact UPS to arrange a re‑delivery without an extra charge.

Does YOOX ship to the Channel Islands, Gibraltar or P.O. Boxes?

YOOX cannot deliver to General Delivery, P.O. Boxes, Jersey, Guernsey, the Channel Islands or Gibraltar and orders to those addresses will be cancelled. Make sure the delivery address matches the country site you’re ordering from to avoid automatic cancellation. The site lists over 100 destination countries it does serve - select the correct country site in the top corner of the website when ordering. For special arrangements or other locations, contact Customer Care in advance.

What happens if the site displays an incorrect price for an item?

The General Terms say prices can change and that, in the case of a recognisable pricing error, YOOX may not accept the order at the erroneous price but will contact you to offer the chance to repurchase at the correct price. The vendor can reject orders resulting from clearly incorrect pricing, so check the final total at checkout before confirming. Any disputes or questions about price should be raised with Customer Care.

Is Cash on Delivery available on YOOX UK and what are the terms?

Cash on Delivery may be listed on the payments pages but isn’t always available; where shown it’s limited to orders below a set threshold and may not be offered currently. When COD has been available it carried an extra charge of £5.00 and required the exact order total in cash at delivery - no change is given by the courier. For refunds when COD was used, reimbursement would be issued by wire transfer to a bank account in the same country used for the order, with specified processing times. Check the Payment Methods section at checkout to see if COD is offered for your order and country site.

How long does a customer have to notify YOOX about faulty or incorrectly described items?

If goods are faulty or not as described, notify the vendor within 30 days of receipt using the online Return Form to reject the goods; if a product becomes faulty after 30 days, contact Customer Care before returning it. The General Terms and applicable consumer law may provide longer statutory periods for lack of conformity issues in the UK. Follow the specified notification routes so returns for faults can be handled without the return fee deduction where applicable. Full procedures are in the Return Policy and General Terms.

Are vintage or pre‑owned items treated differently under YOOX’s guarantees?

Vintage or pre‑owned items sold in dedicated sections may show normal signs of wear due to age, and product descriptions will note preservation conditions where applicable. For pre‑owned or partner‑sold vintage items, the partner’s description governs condition expectations and some items may not carry the same guarantee against signs of wear as new stock. Read the product description carefully before buying vintage items and contact Customer Care or the partner contact mechanism in the order area if you have questions.

How should the returns proforma invoice be completed and attached to a return?

The returns proforma invoice that accompanies the parcel must be completed in triplicate, with the items being returned ticked, the total value stated and an original signature on each copy, then placed in the transparent envelope provided and attached to the outside of the parcel. Incomplete proforma documents can cause customs hold‑ups and return the package to the sender, delaying your refund. Customer Care stresses that missing or incomplete paperwork can prevent customs clearance of returns to the Italian warehouse. If you need an extra proforma invoice, contact Customer Care to obtain one.