Staples online discount codes in 2026

How do I apply Staples discount codes to my online order?

What is the standard home delivery charge for most orders?

The standard Priority home delivery charge is £3.49 including VAT. This is a courier‑delivered service that usually needs a signature or a name for commercial addresses; residential deliveries can be left in a safe place. Priority delivery is subject to availability and may be delayed occasionally for fraud screening or other exceptional events. Certain postcodes and very large or heavy items can have different charges or delivery timings.

At what order value is delivery FREE for typical purchases?

Orders over £24 including VAT qualify for FREE delivery on the main website, though some items are exceptions - stamps and collectibles are common examples. This FREE delivery threshold applies to standard delivery services and may not cover items dispatched directly by suppliers. The basket at checkout will show any exceptions or extra carriage charges. Changes to delivery thresholds won’t affect orders already dispatched.

Are there different delivery charges for heavy or large items?

Yes - items classed as heavy or large carry a higher delivery charge of £10.99 including VAT for Heavy and Direct Delivery. Products likely to attract this fee include boxes of paper, multiple bottles of water, furniture and similar high‑weight items. Your basket will flag a Heavy and Large delivery charge before you pay. Large items may also arrive separately from smaller items in the same order.

What FREE delivery terms apply specifically to student customers?

Student offers on the site give FREE delivery on qualifying student orders that meet the stated minimum - typically £20 excluding VAT for specific pages and promotions. Student status must be verified via third‑party partners such as Student Beans or Youth Discount® before any student offer is applied. The qualifying spend and any exclusions (for example stamps) are detailed on the student discount information page. Follow the verification flow to confirm eligibility and see the exact terms that apply.

Is Click & Collect available and how does it work?

There isn’t a standard Click & Collect service for UK orders shown in the public help centre or on site pages; online orders are processed for courier delivery. You should use the online checkout and pick an available delivery option rather than planning to collect in store. For any exceptions or bespoke arrangements, contact customer services for clarification. Orders must be placed online and phone ordering is restricted for PCI compliance reasons.

What are the usual delivery time windows for business and residential addresses?

Business deliveries are normally made Monday to Friday between 08:00 and 18:00, excluding public holidays. Residential deliveries are normally made Monday to Friday between 08:00 and 19:00, excluding public holidays. Orders placed before the stated cut‑off time (around 17:00 - 17:30 depending on the page) are dispatched the same day, subject to stock and fraud screening. Some remote or specified postcode areas may have longer lead times of two to three working days.

Which couriers are used to deliver orders?

Standard orders are delivered via UPS unless goods are oversized, heavy or supplied directly by a third party, in which case an independent courier may be used. From 15 April 2025, tracking for Priority deliveries is available via DPD for applicable consignments; earlier Priority orders used UPS My Choice for tracking. If a delivery can’t be completed the carrier will leave details on how to collect or rearrange it. Delivery partners and tracking methods can vary by product and supplier.

Can the company deliver to Northern Ireland, the Channel Islands or overseas?

No - deliveries are limited to mainland England, Scotland and Wales and can’t be made to Northern Ireland, the Channel Islands or locations outside the UK mainland. PO Boxes and storage unit addresses are also excluded. The site lists postcode exceptions where next‑day services aren’t available. Customers outside the delivery area will need to use an alternative supplier that delivers to their location.

What is the returns and cooling‑off period for online purchases?

Consumers have a statutory right to cancel a contract for any reason within 14 days starting the day after receipt of the goods. To cancel, you must inform the retailer in writing, by email or by telephone and return the products promptly at your own cost and risk unless otherwise agreed. The retailer may hold refunds until the goods are received or evidence of return is provided, and may reduce refunds if items show use beyond necessary handling. Full returns details are on the dedicated Returns page.

How quickly are refunds issued after a cancelled order or return?

Refunds for cancelled contracts will be made within 14 days of either the returned goods being received or the retailer receiving proof of return, whichever is earlier. The refund covers the contract price including any delivery charges paid for the returned items. If goods are returned incomplete or show excessive use, the refund may be reduced under the terms. Keep proof of return to avoid delays.

Does the site offer exchanges for returned items?

The site doesn’t operate a formal exchange service; instead you can cancel a purchase within the 14‑day cooling‑off period and request a refund. Once the refund is processed you’re FREE to place a new order for a replacement product. Faulty goods are dealt with via the returns process with further instructions on the Returns page. This keeps things simple while protecting statutory rights.

What should a customer do if they receive a faulty or incorrect item?

If you get a faulty or incorrect item, head to the Returns page for full instructions on how to proceed. The retailer will guide you on returning the item and arranging a refund or replacement as appropriate. Faulty items returned within the statutory period are handled in line with consumer rights and the site’s returns procedures. If you need extra help, contact customer services by phone during the listed hours.

Which payment methods are accepted on the website?

The site accepts major debit and credit cards including MasterCard, Visa and Maestro, and also offers PayPal for certain product categories and order values. Pre‑approved business account holders may have the option to pay by invoice as shown on their account paperwork. All online orders must be placed via the website, as telephone orders aren’t accepted for general purchases due to PCI compliance. Payment processing is secured by recognised security providers.

How is online payment security handled on the site?

The website is protected by recognised security certifications, including VeriSign SSL and McAfee Secure, to safeguard online transactions. These measures help protect payment and personal data during checkout. Customers should follow standard online safety steps such as using private networks and keeping account details secure. Any payment security concerns can be raised with customer services for further help.

What are the customer service contact details and hours for online shopping queries?

For online shopping queries the customer services telephone number is 0333 999 3393, with opening times Monday to Friday during two sessions: 09:00 - 11:00 and 14:00 - 16:00, excluding bank holidays. Orders must be placed online and the team can’t accept general orders over the phone because of PCI rules. The Help Centre and FAQ pages offer further self‑service information, including order tracking. Have your order number to hand when calling for quicker assistance.