Green People online discount codes in 2026

How do I apply Green People discount codes to my online order?

What is the cost of standard home delivery for orders placed with Green People?

Green People offers FREE standard delivery on orders over £35 when you buy directly from the website. For orders under this threshold, the standard delivery charge shown at checkout will apply - you’ll see the exact cost before you pay. Delivery estimates are normally 2 - 4 working days (times can vary during busier periods) and the expected window is shown during checkout. Don’t forget to check the shipping cost at checkout to see the precise charge for your order.

How much does Priority Despatch (next-day delivery) cost?

Priority Despatch costs £4.50 and gives your order same-day handling for quicker delivery. Orders placed before 2pm will usually arrive the next working day (weekends and bank holidays excluded). If you order after 2pm, or over the weekend, your order will be despatched the next working day and may not reach you the following day. This faster option is available at checkout if you need an expedited service.

Does Green People offer FREE standard delivery to the Highlands and Northern Ireland?

Yes - Green People’s FREE standard delivery over the £35 threshold applies to mainland UK, including the Highlands, Northern Ireland and PA postcodes. The site confirms that these regions are covered, and you’ll see whether your order qualifies for FREE postage during checkout. Any regional delivery terms or exceptions are clearly communicated in the delivery information on the site.

What is Green People’s usual delivery timeframe for standard orders?

Standard delivery is usually 2 - 4 working days, but that’s an estimate and can vary at busier times. The estimated delivery window appears during checkout so you know what to expect before you complete your order. If you need it sooner, choose Priority Despatch for faster handling. Delivery times exclude weekends and bank holidays, and actual arrival can depend on the courier.

Are subscription orders sent with any specific postage service and do they have a delivery charge?

All subscription orders to UK addresses are sent by First Class Royal Mail. Subscription products include FREE UK delivery as part of the service. Product prices in subscriptions may be reviewed occasionally and you’ll be notified of any price changes before you’re charged. You can manage, amend or cancel subscriptions through your online account or by contacting customer care.

What is Green People’s returns window and how long will it be open for refunds?

Green People runs a 28-day returns guarantee for items bought directly from the website - returns for refund or exchange are accepted during this time. For purchases made between 1 November and 30 December, the returns window is extended until 31 January. Returned goods should be at least 90% full unless faulty, and you must follow the returns steps on the returns page. These return terms don’t affect your statutory rights.

How does Green People’s FREE UK returns service work and are there any costs to the customer?

Green People provides a FREE UK returns service for purchases from the website, using a Royal Mail returns label you create via the returns link. Repackage the items with the returns form and generate a FREE returns label and QR code through the Royal Mail returns portal. If you prefer, you can request a Royal Mail collection through the same portal. Returns from outside the UK aren’t covered by the freepost service and postage costs must be paid by the customer.

How long does it take for Green People to process a refund once a returned item is received?

Refunds are usually processed within 2 - 4 working days of Green People receiving the returned goods at their warehouse. Refunds are issued to the same payment method used for the original purchase, subject to the retailer’s procedures. If you paid with both a payment card and a gift card, the gift card portion is refunded first, then any remaining balance goes back to the original payment card. You can track the return using the postal tracking reference supplied when creating the return label.

Will Green People refund the original delivery charge when an item is returned?

Green People will refund the original delivery charge only when the goods are deemed faulty; standard delivery charges aren’t refunded for general returns. If you return items for reasons other than fault, postage costs you incurred won’t be refunded unless the return qualifies as faulty. Make it clear when creating the returns label if the item is faulty so it’s handled correctly. The full terms on refunds and carriage are set out in the returns information on the website.

What are the conditions for returning goods for a refund to Green People?

To qualify for a refund, goods must have been bought directly from the website, returned within the stated returns window, and be at least 90% full unless faulty. Include a completed returns form and the original receipt where possible, and make sure goods are in a resalable condition unless they’re faulty. Gift sets must be returned in full and any promotional FREE gifts must be included with the purchased item to receive a full refund. Items bought from third-party retailers can’t be returned to Green People - return those to the original retailer.

How does Green People handle exchanges or replacement of faulty products?

Green People guarantees goods are as described and fit for purpose, and will repair or replace any product that fails to meet those standards. Faulty goods returned will be repaired or replaced as appropriate, and this doesn’t affect your statutory rights. Follow the returns process and indicate the fault when generating the Royal Mail returns label. Refunds or replacements are managed using the original payment method and the company’s returns procedures.

Can items bought from other retailers be returned to Green People for refund or exchange?

No - items purchased from other retailers can’t be returned to Green People for refund or exchange. Green People’s returns procedures only apply to goods bought directly from the Green People website. If you bought from a third-party stockist, follow that retailer’s return policy and contact them for help. This distinction is explained in the terms and returns information on the site.

Are there special return rules for gift sets and promotional FREE gifts?

Gift sets must be returned in their entirety - part refunds or partial exchanges aren’t offered for sets. If a product was delivered with a promotional FREE gift, both the purchased item and the FREE gift must be returned within the returns window to receive a full refund. These conditions are clearly stated on the returns page, so include all components of a set when creating your return to avoid delays or incomplete refunds.

How does Green People process refunds for purchases made using Clearpay?

Refunds for Clearpay orders are processed from Green People to Clearpay rather than as a direct cash refund from the retailer. Once Green People confirms receipt of the return, Clearpay will handle reversing payments and any upcoming instalments will be cancelled as applicable. You’re liable to continue Clearpay payments until the merchant confirms receipt of the returned goods. For specific Clearpay questions, check your Clearpay account for details during the refund process.

How can a customer contact Green People for help with delivery, returns or subscription queries?

You can contact Green People’s customer care team by phone on 01403 740350 or by email at the address shown on the contact page. The website also offers onsite chat and contact forms as alternative ways to reach customer care for help with returns labels, subscription management and delivery queries. Contact details and opening hours are published on the site’s contact and help pages for your convenience.