Olivia & Pearl online discount codes in 2026

How do I apply Olivia & Pearl discount codes to my online order?

What is the standard delivery charge for orders within the United Kingdom?

Good news - Olivia & Pearl offers FREE standard delivery for UK orders, with a typical transit time of 2–3 working days. The FREE standard option is shown across the site as the default shipping choice for customers in the United Kingdom. It’s described as a trackable courier service that includes gift wrapping and discreet outer packaging. You’ll also see this FREE standard delivery note on both the delivery and product information pages.

How much does next‑day delivery cost for UK orders when available?

When offered, UK Next Day Delivery may be charged at £5.95 if you place your order within the cut‑off times listed on the product information page. The site specifies the cut‑off time for that service as 11:00 GMT on the relevant product listing, so do check the product page at checkout to confirm availability and the exact cut‑off. Next‑day is presented as an express alternative to the FREE standard delivery if you need it faster.

Are there alternative express delivery charges for the United Kingdom shown on the site?

Some product pages list a UK charge of £6 for 1–2 day express delivery, with a next‑day cut‑off of 2pm on that page. This suggests express pricing can vary by product and service level, so the exact charge for faster dispatch should be confirmed at the point of purchase. Olivia & Pearl advises you to check the delivery option at checkout to see whether the £6 express service or a different express rate applies. The page also confirms express orders are sent via a trackable courier requiring a signature.

Does Olivia & Pearl offer FREE international express delivery over a minimum spend?

Certain product pages say express worldwide shipping is complimentary for orders over £200. That means FREE express international delivery thresholds may apply for some destinations when your cart total meets or exceeds that amount. If you’re shipping outside the UK, double‑check the thresholds and service levels shown at checkout, as terms can differ by product and destination. You’ll find this info on product descriptions alongside other delivery details.

What are the costs for returning items to Olivia & Pearl from different regions?

Olivia & Pearl lists region‑specific return shipping deductions: a flat $15 will be deducted for returns from the USA & Canada, €15 will be deducted for returns from Europe, and a flat £15 will be deducted for other international returns. For returns from within the United Kingdom the company recommends using 2nd class recorded delivery, although no fixed UK return fee is specified. The returns page explains shipping costs are non‑refundable and asks customers to include any complimentary gift to receive a full refund. This breakdown is published in the delivery and returns information.

How long does Olivia & Pearl take to process refunds once a return is received?

Refunds are credited to the original card used for purchase, and you should allow up to seven working days for refunds to be processed after the return has been received and checked. During busy periods this window may be slightly delayed beyond seven working days. Olivia & Pearl also requires customers to notify the team within the stipulated return window before sending items back to ensure a refund is authorised. These processing and notification requirements are set out in the returns instructions.

What is Olivia & Pearl’s time limit for requesting a refund on standard returns?

The returns policy says refunds are only given if the company is informed within 30 days of you receiving your parcel. Returned items must be unworn, with tags attached and original packaging intact to qualify for a full refund. There’s also a hygiene‑related requirement for earrings: you must notify the team within 48 hours of receipt to be eligible for a refund on ear‑pierced items. These time limits are described in the delivery and returns guidance.

Are exchanges FREE and how are they handled?

Exchanges are FREE on all orders. To arrange one, email care@oliviaandpearl.com with your order number and the Customer Happiness Team will help process it. Free return postage for exchanges is provided, and you should allow up to seven working days for the exchange to be processed once items arrive back at the warehouse, with possible delays during busy periods. This exchange service is explained alongside the returns information.

What warranty term applies to Olivia & Pearl jewellery?

Olivia & Pearl offers a five‑year warranty on its products, as stated across the site. The warranty is presented as a standard product benefit and reiterated on delivery and product pages. If you need to use the warranty for faulty or damaged items, contact the care team with photographic evidence and your order number so the issue can be assessed and resolved.

How should a customer report a faulty or incorrect item and will there be charges?

If you receive a damaged or incorrect item, email care@oliviaandpearl.com with a photo of the defect and your order number so the team can sort it out. The site indicates the team will assist and arrange the appropriate remedy, and it does not state any charge where the fault or error is demonstrably the company’s responsibility. Providing clear photographic evidence helps speed up a no‑cost resolution for faulty or incorrect items.

Are shipping costs refundable when a return is accepted?

Olivia & Pearl states that shipping costs are non‑refundable when processing returns and refunds. That means any original delivery charges paid at purchase will not be reimbursed as part of a returned order refund. Refunds are credited to the original payment method after items are inspected, but carriage costs remain the customer’s responsibility - so factor that in when working out your expected refund amount.

What postal method does Olivia & Pearl recommend for UK returns?

For returns within the United Kingdom, the company recommends sending parcels back using 2nd class recorded delivery to their specified returns address. The delivery and returns page lists the returns postal address and advises using a recorded service for security and traceability. Recorded delivery helps ensure the return reaches the warehouse and can be tracked during transit, which is important for refund authorisation. This is presented as a best practice rather than a mandatory paid service.

How are refunds issued once a return has been accepted?

Refunds are credited back to the original card used for the purchase once returned items have been received and checked. Allow up to seven working days for the refund to be processed, with potential for slight delays during busy times. The returns information also asks customers to include any complimentary gift with the return if they expect a full refund. These refund mechanics are described in the returns policy.

Does Olivia & Pearl provide in‑house repair services and are any costs published?

Olivia & Pearl offers in‑house repairs for its jewellery, but the site does not publish fixed prices for repair work on public pages. Customers are invited to contact customer care for guidance on repairs and any potential costs. If you need a repair, reach out with details and the care team will advise on next steps and any charges that may apply. The availability of in‑house repairs is mentioned alongside warranty and aftercare information.

Where should a customer send a return parcel to Olivia & Pearl?

The returns page lists the postal address for returns as: Olivia & Pearl, Unit 26 Wedgwood Gate, Wedgwood Way, Stevenage, SG1 4SU, and recommends sending returns via recorded delivery. Customers are asked to contact care@oliviaandpearl.com with the order number to obtain authorisation before returning goods. The address and the request to use recorded services help ensure safe receipt and handling at the warehouse. This returns address and process are published in the delivery and returns instructions.