Jon Richard online discount codes in 2026

How do I apply Jon Richard discount codes to my online order?

What is the standard home delivery charge for orders within the UK?

We charge a standard UK delivery fee of £4.95 for orders that don’t reach the free-delivery threshold. Standard delivery items usually arrive within 2–5 working days from the dispatch confirmation email. Except for Express Delivery items, lost parcels can’t be refunded or replaced until 10 working days have passed since dispatch. Don’t forget to allow for UK bank holidays when estimating delivery times.

At what order value does Jon Richard offer FREE UK delivery?

Free standard delivery to any UK mainland address is available on orders with a basket total of £50.00 or more. The free-delivery threshold applies after any eligible discounts or promotions have been applied, where those promotions explain how they affect FREE delivery. Free delivery covers standard services only and doesn’t automatically include express or international options unless stated. Check your order summary at checkout to confirm whether FREE delivery has been applied.

How much does Express UK delivery cost and when will it arrive?

Express UK delivery costs £5.95 when selected at checkout. If you place an order before 2.30pm and choose Express delivery, items are normally expected to arrive within 48 working hours from the dispatch confirmation email. Express delivery times exclude UK bank holidays. Check your dispatch email for tracking details and the courier’s estimated delivery window.

What are the international shipping charges for deliveries to EU countries?

International shipping to EU countries is charged at £10.00 for the first 250g and an additional £5 for each subsequent 250g. Typical delivery to EU destinations is usually 5–10 working days from the dispatch confirmation email, subject to customs clearance. Post-Brexit shipments are DDU (Deliver Duty Unpaid), so the recipient is responsible for any import VAT, duty and courier admin charges. Import thresholds and charges vary between countries and may affect final delivery costs.

What are the international shipping charges for deliveries to non-EU countries?

For non-EU international deliveries we charge £15.00 for the first 250g and then £5 for each additional 250g. Delivery to non-EU countries is usually 10–15 working days from the dispatch confirmation email and is subject to customs clearance. All post-Brexit international shipments are DDU, so any local import duties, VAT and courier admin charges are payable by the recipient. Allow extra time for customs processing in the destination country.

How long does Jon Richard usually take to dispatch orders?

We aim to dispatch all orders within two working days of receipt, subject to stock availability. Once your order is packaged and dispatched we’ll send a confirmation dispatch email with tracking details. If an item is out of stock we’ll email you and keep you updated about progress. If you have an urgent or special request, get in touch with customer services before ordering so we can manage expectations.

What is Jon Richard’s returns window for unwanted items bought online?

We accept returns of unwanted goods within 28 days of receipt for a refund, provided the items are unused, unworn and any security tags remain attached. All returned items must be in their original packaging and, where relevant, include the original paperwork and order number so we can process the refund. Returns from UK customers are FREE via the specified postal return process; international customers are responsible for return postage costs. This returns policy does not affect your statutory rights.

Are returns to Jon Richard FREE for UK customers?

Yes - returns are FREE for all UK orders using our postal returns process. International returns are at the customer’s expense. Returned items must meet the returns requirements, including being unused, with security tags and in original packaging, otherwise they may be returned to sender and be ineligible for a refund. Follow the returns instructions and include the relevant order paperwork to ensure quick processing.

How long will it take Jon Richard to process a refund after a return is received?

We aim to process returns promptly but please allow up to 14 working days from the date the return is received for a refund to be processed. Once the refund has been processed you’ll be notified by email and should allow a further 2–5 working days for your account to be credited. If you choose an exchange or replacement, allow 2–5 working days for the new item to be sent after processing. These timescales help with courier handling and internal checks on returned goods.

Can customers return pierced earrings or other pierced jewellery to Jon Richard?

Due to health and hygiene regulations we can’t accept returns of pierced earrings or other pierced jewellery unless the goods are faulty. These items are therefore excluded from the standard returns process for change of mind. If an item is faulty, follow the damaged or faulty returns instructions on the returns page. Inspect pierced jewellery on receipt and contact customer services promptly if you suspect a fault.

What is the policy for personalised items purchased from Jon Richard?

Personalised items cannot be exchanged or refunded unless the item is faulty. They are excluded from the standard change-of-mind returns procedure. If a personalised item arrives damaged or faulty, contact customer services for guidance and a possible remedy. This restriction reflects the bespoke nature of personalised products and our returns terms.

What should a customer do if an item arrives damaged or faulty from Jon Richard?

If you receive an item that’s damaged or faulty, follow the returns procedure on the site and include appropriate notes on the despatch paperwork. Report defects or damage as soon as possible and, if found within 30 days, contact customer services with your web order number to hand. If the item is still in stock we’ll send a replacement to the original delivery address; if it’s out of stock we’ll process a refund. Avoid wearing damaged costume jewellery and follow care advice to reduce the risk of further damage.

Can customers cancel an order after it has been placed with Jon Richard?

If you want to cancel an order, contact customer services immediately - cancellation is only possible if the order hasn’t yet been processed. If the order has already been processed we can’t cancel and you’ll need to return the item for a refund under the standard returns policy. Check your confirmation emails and act promptly if cancellation is needed.

Does Jon Richard accept returns or exchanges in its physical stores?

We can’t process returns, refunds or exchanges for items bought on JonRichard.com at any of our in‑store concessions. Online purchases must be returned through the online returns process described on the website. Store locations and opening hours are listed on the site, but returns and exchanges for web orders are handled centrally. If you bought in-store, follow that store’s returns policy for in-person purchases.

Which payment methods does Jon Richard accept for online orders?

We accept all major payment cards including Mastercard, Visa and Maestro, as well as PayPal. The site also supports payments via Klarna and other options shown at checkout. If you have any trouble with payment, contact customer services for help. Available payment options may be shown at the payment stage and are subject to the provider’s terms and eligibility checks.

Who is responsible for import duties and VAT on international orders placed with Jon Richard?

International deliveries operate on a DDU (Deliver Duty Unpaid) basis, so the receiver is responsible for any import duty, VAT and courier admin charges needed for customs release. VAT and duty thresholds vary by country and import duty isn’t due for goods under certain low-value thresholds where applicable. Expect any additional local charges to be payable on collection or delivery by the courier. We can’t prepay or waive local import charges on behalf of the recipient.