Big Green Smile online discount codes in 2026

How do I apply Big Green Smile discount codes to my online order?

What is the standard UK delivery charge?

We charge a flat delivery fee of £3.95 for UK orders under £50. This applies to most mainland UK deliveries and is added at checkout when your basket is below the free-shipping threshold. The fee covers carbon‑neutral parcel delivery with our courier partner. Delivery surcharges for specific remote postcode groups are explained separately on the delivery page.

At what order value is delivery FREE in the UK?

Delivery is FREE for UK orders over £50.00 once any discounts have been applied and excluding shipping costs. The free-delivery threshold covers standard parcel services to the UK mainland and is applied automatically at checkout when your basket reaches the qualifying total. Free delivery uses our usual courier service and is carbon neutral. Some postcodes and locations are exceptions - these are noted on the delivery information page.

Is there a minimum purchase value required to place an order?

Yes - a minimum purchase of £34.95 is required for orders to be accepted. This minimum is calculated after any discounts and does not include shipping charges. The threshold helps support sustainable fulfilment and reduce packaging and transport emissions. If your basket is below this value you’ll need to add more items before you can complete checkout.

How long do UK deliveries usually take?

Most UK mainland orders take two to three days to reach you after they leave the warehouse. Orders placed before noon Monday to Friday are generally despatched the same day; otherwise they’re despatched the next working day. During peak times like public holidays or big sales, processing can be a little slower. You’ll see an estimated delivery date at checkout and we email tracking info once the parcel leaves the warehouse.

Which courier delivers Big Green Smile parcels?

We use DHL for UK deliveries. All UK parcels are described as carbon neutral, with the courier offsetting remaining transport emissions. You’ll get a tracking notification from us when your order leaves the warehouse so you can follow its progress. The courier will make two delivery attempts before returning the parcel to a ServicePoint for collection.

What happens if a parcel is missed or not collected?

If no one is available to accept delivery, the courier will try twice and then send the parcel to a ServicePoint for collection. You’ll receive an email when the parcel is ready to collect and you’ll need to present photo ID and proof of address. If it’s not collected within seven days it will be returned to us. Returned parcels may require you to contact us to arrange a re‑despatch or refund in line with our returns policy.

Where does Big Green Smile dispatch UK orders from?

We dispatch UK orders from our warehouse in Belgium. That’s why some tracking references may look international. We use this fulfilment location for UK and European shipments while keeping our carbon‑neutral delivery commitments. Check the delivery options at checkout for country-specific info.

Are there any UK locations that require a special delivery selection?

Yes - customers in the Scottish Highlands, Shetland and certain islands should select the specific country option such as ‘United Kingdom (Scottish Highlands)’ or the relevant island group at checkout. Northern Ireland customers should choose ‘United Kingdom (Northern Ireland)’. We currently can’t deliver to Jersey or Guernsey. Other named island postcodes have dedicated selections to ensure correct handling at checkout.

What is the overseas delivery policy for European countries?

We deliver to a defined list of European countries and postage is based on shipping fees and the number of items in your basket. You can view the postage cost for your country by selecting it in the basket before checkout. We list supported countries on the delivery page so you can confirm whether your destination is included. Specific postage rates are shown at the basket stage and may vary by weight and item quantity.

What is the returns window for most items?

We accept returns of most unused or faulty items within 60 days of purchase for an exchange or a voucher code. Contact the team within that 60‑day period to start a return and include your order number and reason for return. If an item is faulty we’ll offer a full refund or replacement and provide a FREE returns label. If you’re returning because you changed your mind, you’ll get a voucher for the item value (excluding the original shipping cost) and you’ll be responsible for return postage.

How are returns handled for faulty items?

For faulty items we offer a refund or replacement and will provide a FREE returns label via the customer service team. We may ask for photographs of any damage to the parcel and the items to process claims where parcels appear damaged in transit. Faulty returns are handled promptly and refunds are credited to the original payment method where appropriate. Contact the returns team within the 60‑day window to report faults and arrange collection or a returns label.

What happens if a customer changes their mind about an item?

If you change your mind or ordered the wrong item, we’ll accept a return but we don’t refund the original shipping cost paid. Returned products should be sent back complete with original packaging and a note of your order number and reason for return. We’ll issue a voucher code for the item value, excluding shipping, unless the product is faulty. You’re responsible for arranging and paying for returns in change‑of‑mind cases unless customer services tells you otherwise.

Are there special return instructions for large volume products?

For products of 5 litres or over, unless they’re faulty, you’ll need to organise the return yourself to our warehouse in Belgium. This reflects the extra logistics involved with heavy or bulky containers. If such items are faulty, the usual fault returns process applies and we’ll help with a FREE returns label. If you’re unsure about returning large items, contact customer services for guidance before sending anything back.

How can a customer track an order from Big Green Smile?

When your order leaves the warehouse we email a notification containing tracking information and a link to track the delivery. We use DHL tracking for UK parcels and include the relevant tracking reference in that email. Tracking shows estimated delivery dates and courier updates. If you have questions about a specific consignment, contact customer service with your order number.

How can a customer contact Big Green Smile about delivery or returns?

You can email us at [email protected] or call customer service on 0203 823 6629 between 2.30pm and 4.30pm, Monday to Friday. Please include your order number and a clear reason for contact to help us deal with your query quickly. The returns page and returns form are signposted from the delivery information to start the process. Additional FAQs on delivery and returns are available via the site’s help links for quick reference.