G-Star online discount codes in 2026

How do I apply G-Star discount codes to my online order?

What is the standard home delivery charge for orders placed on the UK online store?

The standard home delivery charge for UK online orders is £3.95. This applies to most standard parcel deliveries and you'll see the fee at checkout before payment is taken. Delivery charges might change during specific promotions or offers - we'll show any changes on the site when they apply. You’ll always see the final delivery price in the order summary before you confirm payment.

Is there a minimum spend for FREE delivery on the UK site?

Delivery is FREE on the UK site for orders with a subtotal over £40. The free-delivery threshold is applied automatically at checkout once your order reaches that amount. Promotional periods can temporarily alter delivery terms, and the checkout will show whatever cost applies. Always check the delivery charge in the order summary before completing your purchase.

What are the standard delivery times for UK orders?

Standard delivery for UK orders usually takes 4–6 working days from dispatch. Dispatch times can be longer during sales or other peak times - we’ll note this on the site where relevant. You’ll get tracking information by e-mail once the parcel’s with the carrier, and the tracking link becomes active when the courier has received the package. Delivery estimates are in working days and exclude weekends and public holidays.

Does the outlet online store deliver to Northern Ireland, Guernsey or Jersey?

The outlet online store does not deliver to Northern Ireland, Guernsey or Jersey at the moment. Orders must be placed to addresses in the same country as the online store you’ve selected. If delivery to your address isn’t possible, the checkout won’t accept that location. If you need delivery to an excluded territory, consider alternative options or contact customer service for guidance.

What happens if no one is present to receive a UK delivery?

If no one is there to receive a UK delivery, the courier will make one delivery attempt and may leave the parcel with a neighbour if that’s possible. If delivery can’t be completed, the parcel will be taken to the nearest courier service point where it’ll be held for 14 days. The courier’s notification will explain collection or rearrangement options. Check your shipping confirmation and tracking link for carrier updates.

How much does it cost to return items by post from the UK online store?

When you return items by post to the UK online store, a £5.00 return charge is deducted from the refund. Returns must be started through the returns portal to generate a return label or QR code - the £5.00 covers return-handling costs. Refunds are processed to the original payment method after the returned items have been received and checked. If you return an entire order, initial delivery costs may be reimbursed according to the returns terms shown on the site.

What is the returns window for purchases made online?

All online purchases can be returned within 30 days of receipt for a refund under the standard returns policy. Items must be returned in their original condition with tags and packaging; underwear can only be returned in its original unopened packaging. Exchanges aren’t available, so if you want a different size or product you’ll need to place a new order after returning the original items. Use the returns portal to create the necessary return documentation.

How long does it take to receive a refund after returning an item?

Refunds are processed once the returned parcel has been received and checked by the distribution centre, and you should receive your reimbursement within one week of receipt. After the return arrives it can take up to a week for the warehouse check and then an additional week for the refund to appear, depending on the payment method and bank processing times. Refunds go back to the original payment method unless otherwise agreed, and you’ll be notified when the reimbursement process starts.

Can a customer exchange an online order for a different size or item?

Exchanges aren’t offered through the returns process; returned items will be refunded and you’ll need to place a new order to get a different size or item. Refunds are issued after the distribution centre inspects the returns. This keeps returns handling consistent and inventory accurate, so allow sufficient time for refunds and then place a new order for the replacement item.

Are returns to physical G‑Star Outlet stores accepted for online purchases?

Online purchases can’t be returned in G‑Star Outlet stores; all returns must be sent by post using the returns portal. The online returns process asks for your order number and email to generate a return label or QR code for postal return. Centralising returns lets the distribution centre process refunds consistently, so please don’t attempt to hand in online orders at store locations as they won’t be accepted.

What is the legal warranty period for items bought online?

You’re entitled to the one-year legal warranty on the conformity of goods, as set out in the terms and conditions. If an item is defective or non-conforming, contact customer service with details as soon as possible; G‑Star will try repair or replacement as first steps. If repair or replacement isn’t possible or fails, you may be entitled to a price reduction or contract termination under statutory rights. The warranty doesn’t cover damage from negligence, intentional damage, or improper use.

Which products come with a lifetime warranty?

Products that carry a lifetime warranty label or stamp on the website are covered by the lifetime warranty policy. If a labelled product is damaged, use the store finder to locate a certified tailor or contact customer service or a G‑Star store for help. If there’s no local service, customer service will advise on next steps. The lifetime warranty only applies to items explicitly marked as such on the product page.

Does the UK site offer a price‑match policy if an item is later reduced?

The UK site doesn’t operate a price‑match policy for past purchases; there’s no automatic adjustment if an item is reduced after you buy it. If the item is still available in the same size and colour at a lower price, you can return the original purchase within the returns window and place a new order at the lower price. Check the returns information if you choose to go down this route.

What are the gift‑card denominations and how long are they valid?

Electronic gift cards are available in multiple denominations and are valid for three years from issue. Typical e-card values include 25, 50, 75, 100 and 250 euros, and they can be redeemed online and in store where accepted. The gift card value can be used to pay for items and any delivery costs at checkout. Check the gift card terms at purchase for any regional differences.

What are the shipping costs and free‑delivery threshold for the UAE online store?

For the UAE online store, standard DHL delivery costs AED 50. Shipping is FREE on UAE orders above AED 750, with the threshold applied automatically at checkout when your order meets or exceeds that amount. Delivery costs and thresholds vary between regional stores and may change during promotions. Check the shipping information shown at checkout for the exact charge before you finalise your order.

How should a customer proceed if a lifetime‑warranty product is damaged and no certified tailor is nearby?

If a lifetime-warranty product is damaged and you can’t find a certified tailor locally, contact customer service or a nearby G‑Star store for further instructions. Customer service will advise on next steps and potential service options where local repair partners aren’t available. Report any warranty claim promptly and include details of the defect so it can be assessed; the company will provide guidance based on the product and your location.