Circle Fashion online discount codes in 2026

How do I apply Circle Fashion discount codes to my online order?

What is the standard home delivery charge for UK orders?

We charge a flat fee of £6.00 for standard UK delivery on orders below the free‑delivery threshold. Standard UK deliveries usually arrive within three to five working days unless you choose a faster service. That single fee covers the whole order, so multiple items under the threshold still incur just the one charge. Don’t forget to check your order confirmation for the delivery method selected and the estimated delivery date.

From what order value is UK delivery free?

UK delivery is FREE on orders of £100.00 or more. Once your basket reaches that threshold the standard flat delivery fee won’t be applied and the FREE delivery option will show at checkout. The threshold is checked per order at the point of purchase, so it’s worth double‑checking the delivery information while you shop.

How much does next‑day delivery cost?

Next‑day delivery is available for eligible UK orders placed before the published weekday cut‑off time and costs £5.00. The service excludes weekends and orders must be placed before the 1pm weekday cut‑off to qualify. This fee covers the expedited courier service and is separate from the standard delivery fee for orders that don’t qualify. Confirm cut‑off times and availability at checkout.

What are the delivery charges for European orders?

We apply a flat delivery charge of £15.00 to orders sent to European (EU) addresses. Allow for a longer international delivery window for these shipments - the site shows the expected timeframe. The European fee covers postage only; any local import duties or taxes are the recipient’s responsibility. If you’re ordering from outside the UK, check the international delivery information for country‑specific guidance.

What does international delivery cost outside Europe?

For destinations outside Europe there’s a flat international delivery fee of £20.00 per order. These parcels are usually sent with major international couriers, so please allow a longer delivery window. Customs duties or local taxes on arrival are not covered by the fee and remain the recipient’s responsibility. Check the international delivery guidance before placing an overseas order.

Is click & collect available and how much does it cost?

Yes - we offer FREE click & collect to our Huddersfield store for eligible orders, with collection generally available within two to three working days. Wait for the email confirming your order is ready before heading to the store, and bring proof of identity. The collection service is FREE and is a separate fulfilment option from home delivery. Availability and collection times are shown at the point of purchase.

What proof of identity is required for click & collect?

When collecting via click & collect you’ll need to show valid ID, such as a driving licence or a recent utility bill, to verify you’re the purchaser. This is explained in the collection confirmation so you know what to bring. If suitable ID isn’t presented the store may refuse to release the goods, so don’t forget it!

Which couriers does Circle Fashion use for UK and international deliveries?

We use INTERLINK for UK orders. International shipments are typically sent with ROYAL MAIL, DPD, FedEx or DHL depending on destination and service chosen. We may select alternative carriers where needed for operational reasons. Courier and tracking details are included in the dispatch confirmation so you can monitor delivery progress - check your dispatch notice for the specific carrier handling your order.

What is the returns timeframe for a full refund on unsuitable items?

You can return items for a full refund if they’re sent back within 14 days of receipt and meet the returns criteria. Items must be unworn, unwashed, with original tags attached and in re‑saleable condition; underwear is excluded on hygiene grounds. Return postage costs are your responsibility unless we made an error with the original order. Top tip: use a tracked, insured service to avoid complications.

What special return arrangements apply to orders placed over the Christmas period?

For online purchases made from Monday 24 November 2023 we extended the returns window so qualifying festive items can be exchanged or returned for online account credit if sent back before Monday 8 January 2024. This temporary extension is separate from the standard 14‑day refund window. If you need a full refund for Christmas purchases, check the exact eligibility dates shown at the time of order or contact customer care.

How are faulty items handled and what are the timescales?

Please don’t return faulty items until you’ve contacted customer care with your order number and fault details - faults must be reported within 28 days from dispatch. Suspected faulty items will be sent to the manufacturer for inspection and, once the fault is verified, we’ll arrange a repair, exchange or refund. Washed or scented items won’t be accepted for fault inspection, so follow the fault notification steps on the site to get things logged and processed smoothly.

Who pays for return postage on unsuitable items?

Return postage for items that are simply unsuitable is paid by the customer - please use a tracked service. If we made an error with the original order we’ll refund the cost of returning the goods. Use an insured, traceable return method because we’re not responsible for parcels in transit until they arrive at our returns address. For international returns, mark the parcel as 'RETURNED GOODS' to help avoid customs charges.

Why might Circle Fashion deduct £15 from a refund when a courier fails to deliver?

If a parcel is returned to us because the courier couldn’t deliver, we may deduct £15 from your refund for UK orders to cover the return‑to‑shipper cost charged by the courier. This helps cover the logistic charge we incur and encourages customers to provide accurate delivery details and collect items where required. International return‑to‑shipper costs vary and we’ll notify you once we receive the courier invoice.

How long does it take for Circle Fashion to process a refund once returned goods are received?

We aim to process returns within three working days of receipt; once processed refunds are usually issued to the original card and should appear within 24 to 48 hours depending on your card issuer. This assumes the returned items meet our refund criteria and are in acceptable re‑saleable condition. You’ll get confirmation once the refund has been actioned - processing times can vary slightly with banks or card providers.

What is the name and address to which returns should be posted?

Please post all returns to: Circle Fashion, 36–42 Westgate, Huddersfield, HD1 1NX. Include the original invoice with the returned goods so we can match your order quickly when it arrives. We recommend using a trackable, insured return service because we don’t accept responsibility for parcels in transit until they reach our returns address. Missing documentation may delay your refund or exchange.

What steps does Circle Fashion take if an order is lost or undelivered?

If your order hasn’t arrived within the stated delivery timeframe we’ll contact the courier to open an investigation on your behalf. Please have your order number ready when you get in touch - courier investigations can take time. If the courier confirms a loss or delivery error we may ask you to complete a declaration of receipt form and, once that’s done, we’ll proceed with an exchange or refund. We’ll keep you updated throughout the process.

Does Circle Fashion have a price‑match or price promise policy?

Yes - we operate a price promise and will match a better price provided the product is identical, in stock and available for immediate delivery, and the offer can be verified. To request a match, send your name, delivery postcode, product details and evidence of the competing price - we aim to reply within 24 working hours. If verified we’ll issue a single‑use discount code for checkout; it’s limited to one product per customer and has a short validity period. Some exclusions apply, such as warehouse clubs, auction sites and retailers outside the UK.