Tokyo Laundry online discount codes in 2026

How do I apply Tokyo Laundry discount codes to my online order?

What is the standard UK home delivery charge?

Tokyo Laundry says standard UK economy delivery costs £2.99 for orders below the FREE delivery threshold. It’s a tracked service with an estimated delivery time of 3–5 working days. The fee is added at checkout unless your order hits the FREE delivery minimum. Don’t forget to check the delivery method selected at purchase so you know exactly what charge will apply.

When does Tokyo Laundry offer FREE UK delivery?

Free standard UK delivery kicks in when your basket total reaches £40 or more. Free next day UK delivery is available on orders of £80 and above, provided the delivery postcode is eligible. The FREE delivery thresholds are applied automatically at checkout once you’ve spent enough. Top tip: some services and postcodes may be excluded from FREE next day delivery, so double-check before you finish your order.

How much does Royal Mail UK 48 delivery cost?

Royal Mail UK 48 is listed at £3.99. This tracked option typically takes 1–3 working days. The cost is shown on the product and delivery pages and will appear at checkout if you pick that option. It’s separate from the economy and next day services and is charged per order.

What is the price for Royal Mail UK 24 (next day) delivery?

Royal Mail UK 24 (Next Day) is quoted at £4.99 if you choose that service. Orders must be placed by 2pm, Monday to Friday, to qualify for next day dispatch, and postcode restrictions apply. The fee appears at checkout unless your order meets the FREE next day threshold. This is a tracked service and deliveries aren’t made on Sundays or bank holidays.

What are the UK delivery times for standard and next day services?

Tokyo Laundry states that economy delivery usually takes 3–5 working days, while Royal Mail UK 24 aims for next day delivery when orders are placed before 2pm, Monday to Friday. Next day deliveries run Monday to Saturday and exclude Sundays and bank holidays. If you order after the 2pm cut-off or around bank holidays, allow extra time. Tracking details are included in the despatch email so you can follow progress.

What is the order cut-off time for same-day dispatch?

Orders placed before 2pm, Monday to Friday, are normally despatched the same day. Anything after the 2pm cut-off will be processed the next working day, which can change delivery expectations. The 2pm cut-off is especially important for qualifying for next day delivery. You’ll get an email when your order is despatched, including tracking where applicable.

Are there any postcode or regional restrictions for next day delivery?

Tokyo Laundry publishes a list of postcode areas where the UK next day service isn’t available and confirms that postcode restrictions do apply. Some remote and island postcodes, territories and BFPO addresses are excluded. If you’re in one of those areas, pick an alternative delivery option at checkout. We recommend checking delivery eligibility before you complete your order to avoid disappointment.

How much does delivery to Germany cost from Tokyo Laundry?

Delivery to Germany is listed at £5.99 for orders under the stated international threshold. International rates vary by country and are shown on the delivery page and at checkout. Standard shipments to Germany are expected to take 3–7 working days. Orders below the site’s specified value may also incur customs, taxes or extra charges depending on local rules.

What are some example international delivery prices?

Tokyo Laundry gives examples of international costs: France £5.99, Ireland £6.99 and Sweden £7.99 for orders under the stated threshold. Prices go up for more distant destinations and are shown per country on the delivery information page. International delivery times are generally 3–7 working days, subject to customs clearance. Check the specific country entry for the exact price that applies to your order.

Does Tokyo Laundry require a signature on delivery?

Signature requirements depend on the delivery method. UK Next Day and international signed services do require a signature, while some standard economy or tracked services may not. If no one’s available to sign, the courier will leave a card with redelivery or collection instructions. Your despatch email will confirm the carrier and whether a signature is needed.

What is Tokyo Laundry’s returns timeframe and condition requirements?

You can return items within 28 days of delivery provided they’re unworn, unwashed and in their original condition with tags attached. Returns that don’t meet these conditions may not be accepted or could affect refund eligibility. Include the returns form and your order number when sending items back. Exchanges can be requested, but the site suggests returning for a refund and placing a new order to secure replacement stock faster.

How are return postage costs handled for UK customers?

For UK returns, Tokyo Laundry offers a pre-paid Royal Mail returns label for a fee of £2.99, which is deducted from the refund to cover postage. You can also use a courier of your choice and cover that cost yourself. The pre-paid label is for UK returns only; international customers must arrange returns independently.

How long does it take to receive a refund after returning items?

Tokyo Laundry aims to process returns and refunds within 10 working days of receiving the parcel. Once processed, refunds to debit or credit cards may take a further 3–5 working days to show, depending on your bank. You’ll get an email confirmation when the return has been processed. Keep your return tracking details to confirm delivery if you don’t receive the confirmation within the stated timescale.

What is the returns address for sending items back to Tokyo Laundry?

The UK returns address is Unit 14, Park Seventeen, Whitefield, M45 8FJ for postal returns if you choose to post items directly. Remember to include the completed returns form and your order number inside the parcel. The pre-paid Royal Mail label option will include the address automatically for UK customers. International returns should follow the site’s international returns instructions, as pre-paid labels aren’t offered overseas.

How are gift cards priced and what is their validity?

Gift cards are sold in fixed amounts such as £10, £20, £25 and £50, all shown on the product page. They’re delivered by email, have no extra processing fees and are valid for 12 months from purchase. Gift cards are non-refundable and promotions don’t apply to them. Redemption instructions are included with the emailed gift card.

How can a customer track their Tokyo Laundry order?

Tokyo Laundry sends a despatch email with a tracking number so you can follow your parcel on the courier’s website. If you created an account, you can also check order status online. If tracking isn’t received or your parcel doesn’t arrive, contact customer services with your order number for help. Include the order number in any messages to speed up the response.