MyMemory online discount codes in 2026

How do I apply MyMemory discount codes to my online order?

What is the standard home delivery charge for UK orders?

We charge a standard UK delivery fee of £0.99 for Royal Mail 48 Tracked. This service usually takes 2 to 3 working days once it’s dispatched. Dispatch is normally within 24 hours on working days, so allow for a short processing window before the transit time starts. The fee applies per order unless the checkout states otherwise.

How much does international delivery cost from MyMemory?

International delivery is charged at £14.99 for standard international shipping. Delivery to most destinations is estimated at 7 to 10 working days, though this can depend on weight limits and local customs. Additional charges or delays may apply depending on the destination country and item weight. Check the delivery option and cost shown at checkout for your specific order.

What are the delivery timeframes MyMemory quotes for dispatch and UK transit?

We aim to dispatch orders within 24 hours, Monday to Friday. For UK orders sent by Royal Mail 48 Tracked, transit is typically 2 to 3 working days after dispatch. So, factor in that short processing window before the transit period kicks in. If there are any exceptions or delays we’ll let you know where possible.

What is MyMemory's returns window for damaged or incorrectly delivered products?

If an item arrives damaged, defective or incorrectly delivered, you can return it within 30 days of receipt. We’ll provide a full refund or a replacement and cover the postage costs. Returned items shouldn’t be damaged by improper handling if you expect a refund or replacement. Contact customer service for return instructions and include your order number.

How long does MyMemory allow for returning faulty products?

Faulty items can be returned within the first six months from receipt, unless a product listing says otherwise. All returns marked as faulty are tested on receipt; if an item is found not to be faulty we’ll return it to you and cover the return carriage. If the product is faulty we may offer a replacement or a refund depending on the situation. If the manufacturer’s warranty runs longer than our period, we’ll put you in touch with the manufacturer for further help.

What is the time limit for cancelling an unwanted purchase with MyMemory?

You can withdraw from a purchase and return unwanted items within 14 days of receiving the goods. We’ll process an exchange or refund for unopened, unused items returned within that 14-day period and will cover the return postage using Freepost details. Returned goods should be packaged properly and include a completed returns form. After 14 days we reserve the right to refuse opened and unwanted goods or apply a discretionary handling charge.

Does MyMemory refund the original delivery cost for unwanted returns?

If you return an unwanted purchase unopened and unused within the returns period, we’ll refund the purchase price but not the original delivery cost. For returns using the Freepost details within the 14-day window, we cover the return postage so you won’t pay return carriage fees. Refunds go back to the original payment method. Don’t forget to use suitable packaging to avoid damage in transit.

Is there a minimum fee MyMemory may charge for returning opened unwanted goods after 14 days?

If we accept opened and unwanted goods after the initial 14-day period we may apply a discretionary minimum handling charge of £2.49. Acceptance of such returns after 14 days is at our discretion and depends on the condition of the goods. The fee helps cover postage and packing costs incurred when processing the return. Contact customer service for guidance before returning items outside the 14-day window.

What postage method does MyMemory require for returns of items over £50?

For returns where the item value exceeds £50 we ask UK customers to use Royal Mail Signed For post. Keep proof of postage when returning these items, as we can’t accept responsibility for goods lost in transit. For international returns over £50 we request International Recorded post and proof of postage should also be retained. This helps protect both you and us for higher-value returns.

How long will a refund from MyMemory take once a return is received?

Once we receive and process a returned item, expect a refund to the original payment method within 10 working days. We’ll email you when the refund has been processed. The time for the funds to appear can vary depending on your payment provider and bank. Any statutory rights remain unaffected by this timeline.

What warranty periods does MyMemory offer on products sold through the site?

Warranty periods shown on the site are supplied by the manufacturer; our own warranty periods typically range between six and twelve months. If your issue falls outside our stated warranty but is still covered by the manufacturer, we’ll help by putting you in touch with them. Check the product page and terms for the exact warranty that applies to an item.

Which payment methods does MyMemory accept for online orders?

We accept major payment methods including Visa, Mastercard, American Express, PayPal, Maestro, and Discover. Payment processing is handled by Braintree, which follows strict security standards to protect your payment details. You can expect a secure checkout and your personal payment information is managed in line with our privacy and data protection statements.

What should a customer do if an order has not arrived within the expected time?

If your order hasn’t arrived, please allow 21 days for UK deliveries and 28 days for international deliveries before contacting customer service about non-delivery. These windows cover postal regulations and the time needed to investigate missing parcels. If the parcel is still undelivered after the relevant period, contact us with your order details and we’ll investigate and advise on next steps.

What customer service channels and opening hours does MyMemory provide for enquiries?

We provide support via live chat and email, with live chat available Monday to Friday during business hours. The help pages show live chat running Monday to Friday, typically morning to mid-afternoon, and email replies are aimed to be within 24 hours. You can also use the contact form or the published customer service email address for enquiries. Live chat is best for quick, order-related questions.

How does MyMemory handle returns for international customers and potential discretionary fees?

International customers should contact customer service for return instructions and include their order number. For international returns over £50 we request International Recorded post and ask that proof of postage is kept. If an international item is returned using UK Freepost details by mistake, we may apply a discretionary return postage fee. Use the correct international return form or address we provide to avoid extra charges.