Pic Stop online discount codes in 2026

How do I apply Pic Stop discount codes to my online order?

What is the standard home delivery charge for UK orders?

Standard home delivery to UK addresses is FREE on all orders, except for some highland and island postcodes where charges may apply. Delivery services and any surcharges for remote locations are explained in the delivery policy and will be added at checkout if relevant. Pick your preferred delivery option in the basket to confirm the exact cost for the service you want. This FREE standard delivery offer applies to orders including VAT and to deliveries within the United Kingdom.

Is next‑day delivery available and how long will it usually take?

Next Working Day delivery is available for UK addresses when the product and order timing meet the stated cut‑off. Standard UK delivery is generally 2–5 working days, with many orders arriving in around three working days. Delivery times run from the close of business on the order day if placed before the site cut‑off, otherwise from the next working day. Remember these timeframes are indicative, not guaranteed, and public holidays and weekends aren’t counted as working days.

How can a customer find the exact delivery cost for a particular order?

The exact delivery cost appears in the shopping basket once you select the delivery country and preferred service, so use the basket to confirm charges. Different products or destinations may offer alternative carriage options and charges at that stage. If a delivery surcharge applies (for example to remote locations), it will be shown before payment is taken. The basket review is the authoritative place to check the actual delivery cost for any order.

Does Pic Stop charge for re‑delivery if an initial delivery attempt fails and it was the customer's fault?

If an initial delivery attempt fails for reasons down to the recipient, the carrier will usually try at least once more and may ask for collection instructions; however re‑delivery can incur a charge. The company reserves the right to charge the actual cost of re‑delivery when a failed delivery is the customer's fault. Examples include an incorrect or inaccessible address, or not being available to provide an in‑person signature where required. Follow the carrier’s instructions to collect or arrange re‑delivery within the stated time limits.

Does Pic Stop offer FREE delivery for any minimum spend threshold?

Pic Stop offers FREE standard delivery to UK addresses on all orders including VAT, subject to the exception of some highland and island addresses. There’s no minimum spend stated for FREE standard UK delivery. Any deliveries outside the UK or to remote areas may attract charges, which will be shown at checkout. Check the delivery options in the basket to confirm whether any surcharge applies to your address.

What countries and territories does Pic Stop deliver to?

The delivery policy lists the main territories Pic Stop usually delivers to, including England, Scotland, Wales, Northern Ireland, Republic of Ireland, Isle of Man, Jersey, Guernsey and a selection of mainland European countries. Delivery to some destinations may be suspended from time to time and the firm may agree deliveries to other countries by exception. Import duties and taxes for international shipments are not included in the displayed prices - customers should use the guidance tool for estimates. Availability for any specific destination should be confirmed at checkout.

What is the returns and refunds time limit for unwanted purchases?

Pic Stop operates a 28‑day Money Back Guarantee: you have the right to cancel within 14 full days from receipt and then a further 14 days to return unused, unopened goods. Returned products must be unused, in original, unopened condition with labels attached and packaging intact to qualify. This right doesn’t apply to business to business transactions and certain product categories are excluded from the non‑fault returns policy. Contact the company first to obtain a returns form and the correct return address before sending anything back.

What is the process and timeframe for returning a faulty item?

If you think a product is faulty, contact support first for troubleshooting and advice before returning the item. For faults reported within the first 30 days you may request a replacement or a refund; beyond 30 days and up to six months the company will typically offer repair or replacement, subject to inspection. If a fault can be shown to have existed at the point of sale beyond six months, repair or replacement may still be requested and handled per the stated policy. The company reserves the right to inspect the item and choose the most appropriate remedy in line with the Consumer Rights Act.

Will Pic Stop refund the original delivery charge when a customer returns an item?

Pic Stop does not refund the original delivery charges for returned products under its returns policy. Customers are responsible for postage costs to return items unless otherwise agreed. Refunds for returned products will normally be processed using the same payment method as the original purchase, once the company has received the returned goods. The firm recommends using a tracked or signed‑for service for valuable items when returning goods.

How quickly are refunds or replacements processed once a return arrives?

When a returned item arrives back with the company, Pic Stop aims to replace or refund straight away and will usually process returns within 24 hours of receipt. For refunds, the policy states the firm will process due refunds as soon as possible and in any event within 30 days following receipt of the returned product. You’ll get an email confirmation when a return has been processed indicating whether a refund or replacement has been issued. If you haven’t had a confirmation email, the return may not yet have been received or processed.

Are there any product types excluded from the non‑fault returns policy?

Certain product categories can’t be returned simply because you’ve changed your mind. Exclusions include items where transit or retail packaging is damaged or the seal is broken, memory products, software, gift vouchers and earphones/headphones. Check the list of exclusions before attempting to return such items under the 28‑day money back guarantee. If the goods are faulty, different remedies may apply under the faulty goods section of the policy.

Who pays for sending a return back to Pic Stop?

You are responsible for postage costs associated with returns under the returns policy unless the company instructs otherwise. Pic Stop recommends using a tracked service or getting proof of postage, especially for valuable items, to provide evidence of shipment. If a returned item fails to meet the returns policy or is an improper return, the company may withhold the refund or charge for re‑delivery. Any costs incurred in returning goods are not refunded under the standard returns procedure.

How does Pic Stop handle returns that do not meet the stated returns policy?

If an item is returned in breach of the returns policy and you have no other legal right to a refund, Pic Stop may refuse to refund or exchange the product. The company may retain the returned product until you pay any additional amount charged for re‑delivery and reserves the right to destroy or dispose of returned goods if you don’t comply. In some cases the firm may reduce the refund amount by up to 50% where products do not meet the returns criteria. Follow the correct returns procedure and contact the company first to get the right return address.

What are the contact hours and main telephone number for customer service?

Telephone support is available Monday to Friday from 10:00 to 17:00 and you can call the published number for help during these hours. The main customer service telephone number shown on the site is +44 (0)1624 670005 - check call charges before dialling as the head office is based in the Isle of Man. If you need a callback, give a convenient time to be contacted during office hours. The contact page also shows the corporate address and notes that the published office address does not accept returns.

In what currency are product prices displayed and processed?

All transactions on the Pic Stop website are displayed in and processed in Great British Pounds (GBP £) by default. Prices may optionally be shown in other currencies for guidance, but those values are updated in real time and are indicative only. The exchange rate applied by your card issuer may differ and the firm cannot guarantee any non‑GBP conversion rate. All amounts on the website are stated inclusive of VAT.

How does the loyalty points scheme convert spending into points and value?

The loyalty points scheme awards one loyalty point for each £1 spent and 100 points are worth £2 of redeemable value. Points are only earned with a registered account and aren’t applied to guest checkout transactions. The minimum redeemable points balance is 100 and points remain valid for 24 months from issue. Any returned items or cancelled orders will result in a debit to the loyalty points balance in line with the scheme rules.

Is purchase protection available and what level of cover is offered?

Customers who visit via PriceRunner and sign up for the PriceRunner Buyer Protection may benefit from FREE purchase protection covering purchases up to £5,000. That protection applies to members registered with PriceRunner and covers purchase and shipping costs where things go wrong, subject to the PriceRunner terms. Registration for Buyer Protection must be completed within the required timeframe for it to apply to your purchase. The site terms and conditions explain availability and how to register for this extra protection.