EE Store online discount codes in 2026

How do I apply EE Store discount codes to my online order?

What is the standard home delivery charge on the EE Store?

The EE Store shows FREE standard delivery on product pages, so standard shipping appears as FREE on listings. If you pick a different option - like next‑day or expedited delivery - the checkout will show those choices and any extra charges. If you cancel an order before it’s dispatched, any delivery charges you paid will be refunded. Delivery speeds and options can vary by product and stock status, so the checkout is the best place to confirm any non‑standard charges for your order.

Is there a minimum spend to qualify for FREE delivery?

Product pages list FREE standard delivery by default and don’t state a separate minimum‑spend threshold. If you choose a faster or alternative delivery method, the checkout will display any supplementary charges. Always check the delivery options at checkout for the exact cost and estimated delivery date. If you cancel before dispatch, paid delivery charges will be refunded.

How long should I expect my order to take to arrive?

Delivery times shown by the EE Shop are in working days (Monday to Friday, excluding bank holidays) and depend on the delivery option you select at checkout. Dispatch and delivery estimates can be affected during busy periods - customers are advised to allow up to 28 days before reporting non‑delivery. If a courier (other than Royal Mail) sends your order, you’ll get tracking details by email so you can follow progress. Orders with multiple items may dispatch from different warehouses and can arrive on separate days.

Can I track my EE Store delivery and will I be notified?

Yes - when orders are sent by a courier (excluding Royal Mail), the EE Shop will email tracking details so you can follow your delivery. The courier may also contact you with delivery windows or re‑delivery options. If there’s an issue with the address, the courier might try a neighbour, hold the parcel for collection, or attempt delivery the next working day. If delivery can’t be completed under the available options, the goods may be returned to the warehouse.

What should I do if an item arrives damaged, incorrect or missing?

If a product arrives damaged, incorrect or missing, report it as soon as possible and no later than 30 days after delivery. You can view and manage orders and report problems via your EE account or the EE app on the ‘Your orders’ page, where returns guidance is provided. EE will ask for details and may arrange a return, repair or replacement depending on the situation and how long it’s been since delivery. Quick reporting helps speed up any refund or replacement.

How does the returns process work if I want to return an item myself?

You can return items yourself by following the online returns instructions and sending the product back via your own courier. You’ll receive an RMA (returns authorisation) that’s valid for 14 days, so make sure the item is returned within that period. Include all original packaging and accessories, label the parcel with the RMA and returns address, and pack the item securely. If you run into problems, contact Customer Service via the enquiries email shown on the site.

How long do I have to request a return if I change my mind?

You have a 14‑day cancellation period that starts the day after you receive the goods. To cancel and place a return, log in to ee.co.uk or the EE app and follow the returns process on the ‘Your orders’ page. Once you’ve placed a return, the goods must be received by EE within 14 days of placing that return or it will no longer be valid. Returns made directly to EE retail stores aren’t accepted, so use the online returns flow or arrange a collection if that option is offered.

Will I be refunded for delivery costs when I cancel my order?

If you cancel your contract or return goods within your rights, EE will refund all payments received from you, including delivery costs. The only exception is if you picked a delivery method more expensive than the standard or least costly option - any extra costs from that choice may not be refundable. Refunds go back to your original payment method and EE aims to issue them within 14 days after receiving the cancellation or returned goods. The returns flow will show any deduction (for example return postage) that may apply.

When will I receive my refund after returning an item?

Once EE receives and checks the returned goods they’ll send a confirmation email and aim to refund the original payment method within around 14 days. Return postage costs may be deducted from the refund where applicable, and any deductions will be shown during the online returns flow. EE may reject returns or make deductions if items are damaged or missing parts and accessories. If you cancelled before dispatch, EE aims to refund payments (including delivery where applicable) within 14 days of receiving the cancellation request.

Are returns accepted at EE retail stores?

No - returns made directly to EE retail stores aren’t accepted for online orders. You must place the return via the online Returns option in your EE account or the EE app and follow the instructions there. After placing a return you can post the item back to EE or use an arranged courier collection if provided. Using the online process ensures the return is tracked, the RMA remains valid and the refund can be processed once the item is received.

What happens if an item develops a fault after I receive it?

If a genuine fault shows up within 30 days of receiving the goods, EE will offer a refund under their returns and faulty goods policy. For faults reported after the initial 30‑day window, contact support to arrange repair or replacement under the relevant warranty or consumer law protections. Your statutory rights under the Consumer Rights Act are not affected by any voluntary warranty from EE or the manufacturer. The returns pages give step‑by‑step guidance on reporting faults and the support options available.

Do refurbished or “used stock” items have a warranty and how long is it?

Items listed as “used stock” include a 180‑day warranty and each listing notes the condition and reason the item is classed as used. Used stock is discounted for minor issues such as slightly damaged packaging, missing manuals or previous warranty repair, and listings include a condition reference. The used‑stock warranty covers the working condition of the product for 180 days from purchase and doesn’t replace your statutory consumer rights. Used stock is offered on a first‑come, first‑served basis.

What warranty applies to SIM‑free refurbished phones sold by EE?

SIM‑free refurbished phones bought directly from EE come with a 12‑month warranty from the date you receive the phone. The warranty covers electrical or mechanical breakdown from normal use but doesn’t cover damage, wear and tear or phones not supplied by EE. This retailer/manufacturer warranty sits alongside your statutory rights - check the specific warranty page for full details and exclusions.

How long is an RMA valid once issued for a return?

An RMA (returns authorisation) is valid for 14 days, so return the item within that window for the RMA to remain valid. Include the RMA reference clearly on the parcel and ensure the goods are packaged securely with all original items and accessories. If the RMA expires because the item wasn’t returned in time, contact Customer Service for further assistance. Remember you’re responsible for ensuring the item reaches EE and is tracked until received.

Can EE make deductions from my refund for returned goods?

EE may make deductions from your refund if items are returned damaged, incomplete, missing accessories or not in a resalable condition. Return postage may also be deducted where applicable, and any such deductions will be shown during the online returns process. EE can reject a return or reduce a refund where necessary and you’ll be notified after the returned goods have been inspected. If you disagree with the outcome, follow the complaints procedure set out in their terms.

How are pre‑order or back‑order dispatches handled and can I cancel them?

If items are on pre‑order or due back in stock, payment for the whole order is taken when you place it and EE will keep you updated on dispatch progress. You can cancel up to the point EE allocates your items for dispatch - if you cancel before allocation EE will refund payments received including delivery costs. If you cancel after allocation has occurred, you’ll need to follow the returns process once the goods arrive and refunds follow the normal returns policy. Allow for possible changes to dispatch estimates for pre‑order or newly launched items.