Damart online discount codes in 2026

How do I apply Damart discount codes to my online order?

What is the standard home delivery charge?

We charge £3.99 for Standard Delivery on most UK orders. Standard Delivery usually arrives within 2 to 5 working days. It doesn’t cover Direct Despatch items, which can take longer. The stated fee applies at the time of ordering unless the checkout shows something different.

How much does Express Delivery cost and how quickly will it arrive?

Express Delivery is £6.99 and aims to arrive within 1 to 2 working days, Monday to Friday. To get a Monday–Friday Express slot you need to order by 2:30pm on Friday. The service excludes Bank Holidays and Direct Despatch products. If an item or postcode isn’t eligible the Express option won’t appear at checkout.

Are any products dispatched directly from the manufacturer and how long do these take?

Some products are marked Direct Despatch and are sent straight from the manufacturer rather than our warehouse. These can take up to 7 days to arrive and aren’t eligible for Express Delivery. Standard delivery estimates may not apply - lead times for Direct Despatch items are shown on the product page where relevant.

Is there a minimum spend for FREE delivery on the website?

There’s no standard FREE delivery minimum listed in our public delivery information. Delivery charges such as Standard at £3.99 or Express at £6.99 apply unless a specific offer is shown at checkout. If we’re running a FREE delivery promotion we’ll make it clear at the time of ordering, so check your basket and the checkout before you complete your order.

How much do returns cost when using an Evri Parcelshop?

Returns via an Evri Parcelshop have a fixed deduction of £2.99 from the refund when the original payment was by debit/credit card, cheque or PayPal. The same £2.99 applies to Damart Personal Accounts. You don’t pay upfront for the Parcelshop option - the fee is taken from your refund. Keep proof of postage until your refund is processed.

What is the cost for arranging an Evri courier collection through Damart?

If we arrange an Evri courier collection by phone, a fixed £3.99 return charge will be deducted from refunds for payments made by debit/credit card, cheque or PayPal. The same £3.99 applies to returns from Damart Personal Accounts. Alternatively, you can book an Evri collection directly, with services starting from £2.99 payable to Evri. Keep proof of collection or postage until your refund is confirmed.

How long does a customer have to notify Damart of a return for a refund?

To qualify for a refund you must notify us of items to be returned within 14 days from the day after you told us you wished to cancel. Returned goods should be in their original condition, unworn, with all accessories and any FREE gifts included. Refunds are processed after we receive the returned goods or once you’ve provided sufficient proof of return. Additional charges such as Express Delivery are non‑refundable.

How long will it take for Damart to process a refund once the return is received?

We aim to process refunds within 14 days after receiving the returned goods, or sooner if you provide adequate proof of return. Once processed, refunds can take up to a further 14 days to show on your bank statement or card account. Refunds are credited to the original payment method, or to the Damart Personal Account where applicable. If you gave an email address we’ll notify you when the return is received.

Are any jewellery items non‑returnable?

Certain jewellery items are listed as non‑returnable for hygiene reasons - this includes earrings, bracelets, necklaces and watches. If you receive one of these and it’s faulty or damaged please contact us via live chat, the website contact options or by phone with photos and product details so we can advise. Your statutory rights aren’t affected. Faulty items will be dealt with separately to arrange return or replacement as needed.

What happens if an item arrives damaged or faulty?

If an item arrives damaged or faulty we’ll arrange a FREE courier collection or send a FREE returns label so you can get the item back to us quickly. Contact customer services by phone or the website contact options and have your order number ready. We may ask for photos of the damage and will advise the next steps. Returns of damaged or faulty items don’t incur the usual returns deduction when we arrange collection.

How can a customer exchange an item and are there any costs involved?

To exchange an item, return the original item with the returns form and write the reference number of the replacement you want on the form. If the replacement costs more, include the additional payment; if it costs less we’ll issue a refund or credit your Personal Account. If the item is in stock we aim to deliver the replacement within seven days of receiving the exchange request. Normal returns deductions apply depending on the returns method you choose.

When does Damart consider a contract for an online order to be formed?

We consider acceptance of an online order - and the contract - to be formed when the goods are despatched. Until despatch we may not be able to cancel the order as items are often processed quickly. Delivery delays outside our control can happen, and we’ll liaise with carriers if needed. You can check order details via My Account or by contacting customer services.

What are the rules for cancelling under the statutory cooling‑off period?

You may cancel any items within 14 days from the day you receive the goods by exercising the statutory right to cancel in writing. If you use this statutory period we’ll refund the sums paid for the goods, less any charges we may make for collecting the goods if you don’t return them at your own cost. Goods should be returned in their original packaging as soon as possible after notifying us. To reclaim standard postage and packing charges the full order including any FREE gift(s) must be returned within 14 days.

Are there any limits on the Damart Personal Account credit facility?

The Damart Personal Account is a running account credit agreement and we set each customer’s credit limit after a credit assessment, up to a maximum of £500. Statements and account management are available through your online account. Refunds to a Personal Account appear on the next monthly statement and any outstanding balance will be offset by refunds. You’ll receive pre‑contract credit information and a Consumer Credit Agreement when opening the account.

How can a customer make a complaint and how long will Damart take to acknowledge it?

Please make complaints via the website contact options or by writing to the Customer Satisfaction Team at our company address if you prefer. We aim to acknowledge and, where possible, resolve complaints at first contact within seven days. If we can’t resolve the issue internally you may be referred to an accredited Alternative Dispute Resolution provider. We’ll provide contact details for escalation to organisations such as The Retail Ombudsman and the Financial Ombudsman Service where appropriate.

Which payment methods and alternative payment arrangements does Damart accept?

We accept debit/credit card, cheque and PayPal, and also offer a Damart Personal Account facility and Direct Debit options. The website provides bank transfer details for customers who prefer to pay by bank transfer - please quote the account number as the reference. Personal Account customers can call specific helplines for account support and to discuss payment difficulties. Online payments are processed through a secure website and security services are regularly checked.

How does Damart handle express delivery eligibility for certain baskets or postcodes?

Express Delivery may not be available for certain baskets or postcodes because of item eligibility or courier limits. Direct Despatch items and some other products aren’t eligible, so the Express option won’t show at checkout. If Express isn’t available for your postcode you’ll be offered Standard Delivery instead. Eligibility is checked at the point of ordering and shown in the checkout options.