Agent Provocateur online discount codes in 2026

How do I apply Agent Provocateur discount codes to my online order?

What is the cost to return an online order from the United Kingdom?

Agent Provocateur charges a UK return courier fee of £5.00 if you use the tracked return service through the returns portal. If you organise your own postage, the brand isn’t responsible for the parcel until it’s confirmed delivered to the warehouse. Any returns that arrive in an unsaleable condition may be sent back to you and the standard shipping charge applied. Don’t forget to register returns via the returns portal before sending them back.

How long does a UK customer have to return an online purchase for a refund or exchange?

Agent Provocateur accepts returns of full-price online purchases within 28 days of receipt. Items must be in their original condition with tags attached, and lingerie should be tried on over your own underwear to stay eligible. Returns need to be pre-registered through the returns portal to be processed. Items returned outside this window or that fail the eligibility checks may be refused or sent back to you.

How long does it take for a refund to be processed for a returned item in the UK?

Refunds are processed within 14 working days of the warehouse receiving the return to allow for inspection. Refunds go back to the original payment method in the sequence payments were taken, with gift card balances refunded before cash where applicable. You’ll get an email once the refund has been processed. Agent Provocateur cannot refund to a third party account.

What are the exchange timings for UK customers asking for a different size?

Size exchanges for the same product are available and, where stock is available, replacement items will be dispatched within 28 days. Creating an exchange request doesn’t guarantee availability; if the chosen size isn’t in stock when the return is received the order will be refunded instead. If you want a different product or colour, you’ll need to return for a refund and place a new order. Exchange requests must be made via the returns portal.

Are there any items that cannot be returned from the UK for hygiene reasons?

Unless faulty, Agent Provocateur won’t accept returns on certain hygiene-sensitive items including pearl knickers, hosiery, lipsticks, lip balms, skincare, perfume and earrings. Agent Provocateur x Lovehoney toys can only be returned if unopened with the tamper seal intact or if faulty. These restrictions apply to online purchases returned via the returns portal, so check product-specific notes before buying if you think you might want to send it back.

Can a UK customer return an online purchase to a boutique?

No - online purchases can’t be returned to boutiques, and boutique purchases can’t be returned via the website. Boutique returns of full-price items are handled in-store under the boutique’s rules, which may differ and typically allow exchanges or gift vouchers within 14 days of purchase. Department store concessions follow that store’s return policy rather than the brand’s online policy. Keep your receipt for any boutique transactions to make in-store returns or exchanges easier.

What happens if a UK delivery is returned to the sender by the courier?

If the courier can’t deliver and the parcel is returned to Agent Provocateur, it will be processed as a return once it reaches the warehouse and a full refund will be issued. The brand can’t reship parcels returned by carriers. Keep an eye on tracking details and follow carrier instructions to arrange redelivery or collection where possible. Parcels returned to sender by mistake will be refunded once the return is completed at the warehouse.

Can a UK customer cancel or amend an order after it has been placed?

Once an order is placed the warehouse begins packing immediately, so it can’t be amended or cancelled. If you need a different item, place a new order and return the original for refund or exchange within the returns timeframe. Agent Provocateur recommends placing any additional orders separately rather than relying on post-order amendments - the returns process is the way to correct orders after dispatch.

Does Agent Provocateur ship perfumes to UK and international addresses?

Perfumes can be shipped within the UK but may be restricted to certain international destinations due to regulations. If an international order contains perfume that can’t be shipped outside the UK or US, the brand will ship the rest of the order without the fragrance and only charge for the items actually shipped. Expect separate dispatch timing or omission of the fragrance for cross-border orders that include perfume. Delivery notifications will tell you about any items omitted for regulatory reasons.

Are UK returns eligible for tracked drop-off printing at stores?

When creating a UK return through the returns portal you can choose the ‘Print in Store’ option to have a barcode emailed for printing at a participating Collect+ location. The store will then print the returns label for you to drop off the parcel. This option makes returning easier and ensures a tracked service is used. Remember to register the return via the returns portal before using the Print in Store facility.

What is the recommended way for UK customers to try on lingerie before returning?

Top tip: try lingerie on over your own underwear in a clean, neutral-fragrance environment to stay eligible for a return. Items should be FREE from marks, stains, scents, pulls or rips and returned with original tags and packaging. The brand won’t accept items that appear worn or damaged. Following these steps helps ensure your return meets inspection criteria and is refunded promptly.

How long does delivery typically take for items shown with a 5–7 business day estimate?

Some product pages note a delivery estimate of 5–7 business days - that reflects typical fulfilment and courier transit times for those items. Delivery timing can vary by service selected and your postcode, with remote or island areas potentially taking longer. All UK orders require a signature on delivery and tracking details are provided in the dispatch confirmation. Check the delivery section for exact service options available at checkout.

Will Agent Provocateur accept returns that were sent without prior registration?

Returns must be pre-registered through the returns portal to be processed, and the brand may refuse or delay refunds for unregistered returns. If you organise your own postage without using the provided return service, responsibility stays with you until the warehouse confirms delivery. Include the returns paperwork provided by Agent Provocateur in the parcel to avoid delays. Unauthorised returns may be returned to you and the standard shipping charge applied.

How long should a UK customer expect replacement stock to be dispatched for an exchange?

Where a size exchange is possible, replacement stock will be dispatched within 28 days from receipt of the return, subject to availability. If the requested replacement isn’t in stock when the return arrives, you’ll be automatically refunded and notified by email. For an alternative product or colour you must return for a refund and place a new order to secure the item. Use the returns portal to request and manage exchanges.

What does Agent Provocateur say about shipping to BFPO, PO Box or APO/FPO addresses from the UK?

Agent Provocateur does not ship to BFPO, PO Box or APO/FPO addresses and such orders can’t be fulfilled to those address types. Please provide an alternative delivery address or contact client services for advice before ordering. This restriction ensures the courier network can provide a tracked, signed-for delivery. Failure to provide an eligible address may result in the parcel being undeliverable and returned.