Glow Company online discount codes in 2026

How do I apply Glow Company discount codes to my online order?

What is the standard UK home delivery charge for orders under the free‑delivery threshold?

The Glow Company charges a Saver Delivery fee of £3.95 for UK Mainland orders under £50.00 when you pick the slower 3 - 7 day service. If you want a quicker Standard Delivery (1 - 3 days) it’s £4.99. The checkout works out the available services and charges based on what’s in your basket and the delivery address. Delivery is handled by Royal Mail and DPD and most services are signed‑for.

At what order value does Glow Company provide FREE UK delivery?

Glow Company offers FREE UK Mainland delivery on orders of £50.00 and over when the Saver Delivery service applies. You’ll see this FREE delivery threshold shown clearly on the delivery info pages and at checkout. The threshold is calculated on the order value after adding the items to your basket but before some shipping upgrades. If you choose a premium service you may still be charged extra even if your order qualifies for FREE Saver Delivery.

How much does Next Working Day delivery cost on standard UK orders?

Next Working Day Delivery to UK Mainland costs £8.45 for the standard next‑day service. If you need it before 12pm there’s a Next Working Day Before 12pm option for £12.95. These upgraded services are signed‑for and - provided the order is placed before the cut‑off - are dispatched the same working day. Next‑day deliveries run Monday to Friday and exclude bank holidays.

What are the charges for Saturday and Sunday delivery?

Saturday delivery to UK Mainland is £9.95 and Sunday delivery (where available) is also £9.95. These weekend options are classed as premium services and will be dispatched the same working day if the order meets the dispatch cut‑off. They require a signature on delivery and only apply where the carrier offers weekend service to your address. Weekend delivery does not change the company’s non‑dispatch policy for weekends and bank holidays.

What delivery charges apply to UK Offshore, Northern Ireland, Channel Islands and Scottish Highlands?

Shipping charges for UK Offshore, Northern Ireland, Channel Islands and Scottish Highlands vary by region and order value. Standard Delivery is typically shown as £5.99 or £12.95 depending on the order value and service chosen. Saver Delivery may appear as £3.95 for some lower‑value orders but it isn’t available across all value bands. The delivery info lists which postcodes are covered and the exact rates by order value band - check the checkout to see the precise rate for your postcode and basket.

What are the international delivery prices and how are they structured?

Glow Company publishes international shipping prices by zone and order value. For example, Zone 1 (Belgium, France, Germany, ROI, Netherlands) is charged at £20.40 for orders up to £150 and £36.00 for orders between £150 - £300. For orders over £300 a percentage of the order value applies (for Zone 1 this is 17% over £300). Other zones use different flat charges and percentage bands - for example Zone 3 lists £30.00 up to £150 and £54.00 for £150 - £300, with 25% over £300. These international prices include VAT and the table of rates and lead times is available on the international delivery page.

What is the dispatch cut‑off time for upgraded delivery services?

To get same‑day dispatch on upgraded delivery services your order must be placed before 3:30pm on a working day. If the order is received before that cut‑off and an upgraded service is chosen, the parcel will be dispatched the same working day. Orders placed after the cut‑off, at weekends or on bank/public holidays will be dispatched on the next working day. Top tip: contact customer services if you need goods by a specific date and they’ll recommend the best delivery option.

Are deliveries signed for by the courier?

Yes - premium services and many standard ones are signed‑for, and the courier will ask for a signature on delivery. This signed‑for requirement applies to Next Working Day and other upgraded options. If a parcel arrives with visible damage, note that on the carrier’s delivery note. The company shares contact details with its delivery partners so tracking and delivery communication can be handled smoothly.

What is the company’s returns procedure if an item arrives damaged or missing?

If your order arrives with visible damage, sign the carrier’s delivery note accordingly and notify the company within 14 days of delivery. Glow Company will issue a returns authorisation number and arrange collection of the damaged goods at no charge. Once the returned product is verified you’ll be offered a replacement or a full refund of the original purchase price including the original delivery charge, normally within 30 days. Contact customer services promptly to start the returns process.

What happens if a product is faulty on arrival or develops a fault within 28 days?

If a product is faulty on arrival or develops a fault within 28 calendar days of delivery, contact the company within that period to arrange a return. The company will collect the faulty product at no charge and offer either a replacement or a full refund of the original purchase price including the delivery charge, usually within 30 days. A returns authorisation number will be issued and you’ll be guided through the return steps. The policy is designed to sort out faults quickly in the first 28 days after delivery.

What warranty does the company provide on products?

Glow Company provides a 12‑month warranty on all products against defects in materials and workmanship from the date of delivery. If a fault appears within the 12‑month warranty period (after the initial 28 days), the company will test the returned product and - if a fault is confirmed - will repair or replace the item. If repair or replacement isn’t possible you’ll be offered an exchange from current stock or a refund of the original purchase price. Contact the company within 12 months of delivery to arrange the return and warranty service.

How does the company handle items returned as faulty but found to be working?

If an item returned as faulty is found to be working after testing, the company will return the product to you. They may charge an additional fee to re‑deliver the item in that case. You’ll be told the test results and any next steps before re‑delivery is arranged. This helps ensure only genuine faults are accepted under warranty and cuts down on unnecessary returns.

Is there a restocking fee for non‑defective returns for resale orders?

Yes - where goods are ordered for resale and are not defective, the company reserves the right to charge a 20% restocking fee. This covers the costs of processing non‑defective returns and is applied at the company’s discretion, especially for high‑volume or resale purchases. If you expect returns, contact customer services before ordering to check for any potential charges.

What is the company’s policy on arranging refunds for faulty items?

For items confirmed as faulty the company will offer a replacement or a refund of the original purchase price and will normally include the original delivery charge in that refund. Refunds or replacements are typically processed within 30 days of the return authorisation being completed. If the product is repaired instead, the company will keep you updated on repair timelines. Where a replacement is unavailable you’ll be offered an exchange from current stock or a full refund.

Does the company dispatch orders on weekends or bank holidays?

Glow Company does not dispatch orders on weekends or bank holidays, although some weekend delivery options are available for delivery on Saturday or Sunday after dispatch. Orders placed at weekends, on bank or public holidays, or after the daily cut‑off will be dispatched on the next working day. If you’re choosing premium options for time‑sensitive deliveries, contact customer services to be sure you’ve picked the best choice.

How are delivery services calculated at checkout?

Delivery services and charges are calculated at checkout based on what’s in your order and the delivery address you provide. The checkout shows available options such as Saver, Standard, Next Working Day and premium weekend or before‑12 choices with their respective charges. International orders will show zone‑based rates where relevant and include VAT as stated on the international delivery page. Check the chosen service and price before you complete payment.

What should a customer do if items are missing from a single delivery?

If items are missing from what looks like a single delivery, contact the company as soon as possible and within 14 days of delivery. The company will issue a returns authorisation number and advise how to locate, replace or refund the missing items. Most orders arrive as a single consignment, so prompt notification helps resolve the issue quickly. The customer service team can also help check carrier tracking for split consignments.