Blue Tomato online discount codes in 2026

How do I apply Blue Tomato discount codes to my online order?

What is the standard home delivery charge for orders to the UK?

Blue Tomato charges a standard delivery fee of £7 for home deliveries in the UK. Standard delivery usually takes between three and seven business days, depending on the item and shipping method. Deliveries happen on working days (Monday to Friday) and you’ll need to provide a phone number at checkout so the carrier can contact you. If your order includes items shipped separately, you may get multiple deliveries and tracking numbers.

At what order value does Blue Tomato offer FREE standard shipping?

Blue Tomato offers FREE standard shipping for UK orders with a cart value of £75 or more. This threshold applies to standard delivery only and excludes surfboards, SUPs and other bulky items, which have separate charges. Free shipping eligibility is calculated before checkout and will be shown during the ordering process. Do bear in mind that delivery times can still vary depending on item availability and whether items ship from a shop or a warehouse.

How much does express delivery cost and how long does it take?

Express delivery costs £14 for UK orders. Express parcels are generally delivered within one to three business days and are handled on working days (Monday to Friday). You’ll need to enter a phone number at checkout to help couriers with delivery or missed-delivery coordination. Transit times are indicative and may vary with product availability and carrier operations.

Are there special delivery charges for surfboards, SUPs and other bulky items?

Yes - Blue Tomato applies a specific delivery charge of £100 for surfboards, stand-up paddle boards (SUPs) and other bulky items shipped to the chosen address. Bulky items are sent via a freight service and typically take four to eight working days, with the carrier arranging a delivery time slot by telephone. Make sure you provide a phone number at checkout so the freight carrier can confirm arrangements. If you return a bulky item, you may be responsible for the return shipping costs depending on the freight carrier used.

Can a customer have an order delivered to a Blue Tomato shop for collection, and is there a cost?

Yes - Blue Tomato offers a click & collect service so you can have orders sent to a Blue Tomato shop for collection. This collect-in-store option is FREE and can be selected during checkout. You’ll get an email when your order is ready for pick-up at the chosen shop. It’s a handy option when home delivery isn’t practical.

What is Blue Tomato’s returns period for online orders?

Blue Tomato gives a 21-day right to return for all online orders, starting from the day you or a third party (not the carrier) takes possession of the items. The statutory cancellation period is observed and Blue Tomato voluntarily provides a total cancellation period of 21 days for qualifying items. You can cancel without giving a reason by informing Blue Tomato with an unequivocal statement or the standard cancellation form. Some exceptions apply, such as personalised goods - check the returns information for details.

How much does it cost to return an order to Blue Tomato by post?

Return postage is FREE for Blue Tomato orders with a value of £75 or more, excluding surfboards, SUPs and bulky items. If the original order value is below £75, Blue Tomato provides a FedEx return service for a fee of £12, which is charged during the return registration process. You must register your return online or via your account to receive the return documents and label. Returning in-shop to any Blue Tomato shop is FREE of charge regardless of order value.

How quickly are refunds processed once Blue Tomato receives a return?

Blue Tomato issues refunds within 48 hours of receiving the returned package at its distribution centre. If tracking shows the package has reached an interim location (for example Aschheim), allow an extra two to three business days for transfer to the main distribution centre before the 48-hour refund window begins. Refunds are made to the original payment method. If the original card or account has expired or closed, contact your payment provider for further help.

What are the rules for returning surfboards and bulky items?

Surfboards, SUPs and other bulky items are usually shipped via freight and you may need to cover return shipping costs when using the freight carrier. Returns for bulky goods are handled separately, so Blue Tomato asks customers to contact Customer Service for guidance. In some cases the freight carrier will require an arranged pick-up and may charge for subsequent delivery attempts or returns. The returns pages set out the specific instructions for freight-shipped items.

How does Blue Tomato handle warranty claims and manufacturer’s warranty periods?

If you find a defect caused by material or manufacturing faults, report it to Blue Tomato’s Customer Service with photos and a detailed description. Manufacturer warranty conditions apply and vary by product and brand, but warranty periods within the EU are limited to two years. If a manufacturer accepts a claim, any credit issued will be added to your Blue Tomato account and can’t be paid out in cash. Blue Tomato also offers an in-house repair service and spare parts in some cases as an alternative to sending items to the manufacturer.

What happens to the warranty if Blue Tomato performs a repair?

If Blue Tomato performs a repair using its warranty department or third-party repairers, the manufacturer’s warranty may no longer apply afterwards. Choosing a Blue Tomato repair means you’ll get replacement parts or a repair, but the original manufacturer warranty may be forfeited. Blue Tomato highlights the environmental benefit of repairing items but clarifies the change in warranty status. Contact Customer Service for details about repair options and what they mean for your warranty.

Does Blue Tomato offer a price‑match or best price guarantee?

Blue Tomato operates a Best Price Guarantee if you find a lower price for a purchased product at another retailer within five days after receipt of the invoice. You can request a refund of the price difference or return the product under the guarantee terms. The competing retailer must be based within the EU and the item must be in stock in the desired size, colour and variation for the guarantee to apply. The guarantee excludes private transactions, auction platforms, insolvency sales and other non-regular channels, and promotional vouchers are not eligible for comparison.

What is Blue Tomato’s policy on cancellations and the refund of delivery costs?

If you cancel within the statutory cancellation period, Blue Tomato will refund all payments received, including standard delivery costs, within 21 days of receiving the cancellation. If you chose a delivery method that’s more expensive than Blue Tomato’s standard cheapest option, any extra delivery cost you selected may not be refunded. Refunds are processed to the same payment method used for the purchase. Blue Tomato may delay the refund until the goods are returned or proof of shipment is provided.

Are premounted ski sets eligible for return to Blue Tomato?

Premounted ski sets are excluded from returns because they’re assembled to individual specifications and treated as personalised goods. Blue Tomato states this exception in its returns documentation, so check the product description before you buy. If you have questions about a specific ski set configuration, contact Customer Service before ordering. All other standard returns rules and timelines apply to returnable items.

What denominations are available for Blue Tomato gift vouchers and are there costs to receive them electronically?

Blue Tomato gift vouchers are available in £10, £25, £50, £100 and £200 denominations. PDF gift vouchers are delivered instantly by e-mail with no additional delivery cost when ordered separately - we recommend this to avoid delays caused by other items in the same order. Physical vouchers can be sent by parcel or letter post, and applicable delivery costs for physical vouchers are shown at checkout. Gift vouchers are not returnable and may take up to two working days to become redeemable after purchase.

How should a customer register a return with Blue Tomato?

To register a return, go to the Blue Tomato website and use your customer account or the return registration portal to get the return documents and label. The return registration process gives specific instructions, required paperwork and options for either arranging a FedEx pick-up or returning items to a Blue Tomato shop. For orders qualifying for FREE returns, the return options and documents are provided without charge; otherwise the applicable return fee will be communicated. Keep proof of postage and the return tracking number until the return has been processed.