Subside Sports online discount codes in 2026

How do I apply Subside Sports discount codes to my online order?

What is the standard UK home delivery charge?

We charge £3.75 for standard UK home delivery via Royal Mail Tracked for orders up to the specified insured value. It’s a 3–5 day option under the current shipping services and applies when your order doesn’t meet the FREE delivery threshold. Don’t forget that carriage options and insured values can vary depending on the courier and order value.

What is the cost for faster UK delivery by DHL Express?

Faster UK delivery with DHL Express is £9.95 for parcels up to the specified insured value. This service is shown as a 3–4 day delivery window in our shipping information. The price applies per order and may change if the insured value threshold is exceeded, so pick the courier option at checkout to confirm the exact charge for your order.

At what order value does Subside Sports provide FREE UK delivery?

We offer FREE UK delivery on orders over £100 under the current shipping services. Free delivery is listed with an estimated 7–10 day delivery timeframe. The FREE delivery threshold is applied when your order total is calculated at checkout, so double-check your order total to see if you qualify.

What are the stated delivery charges for customers in the European Union?

For the European Union we list a delivery charge of £10 using DHL-Deutsche Post as the standard EU option, with an estimated delivery time of 5–10 days. The site also notes that tax and duties for EU orders placed after a specified date will be prepaid by us. Customers outside the UK should expect the flat EU shipping charge shown at checkout unless we state otherwise.

How much is delivery to European addresses outside the EU?

For non-EU European destinations we list Royal Mail Tracked at £8.00 for parcels up to the specified insured limit, estimated at 7–14 days. Alternatively, DHL Express is offered at £19.99 with an estimated 5–10 day window. The charge depends on the courier you select at checkout and the parcel’s insured value, so check the options presented for your address when ordering.

Are shipments to the United States currently available and what was the stated reason if suspended?

Shipments to the United States were temporarily suspended due to changes in import charges introduced in August 2025. The pause was implemented while we looked for a cost-effective solution with courier partners. We intend to resume US deliveries when a viable option is found and asked customers to contact us for updates - the US-specific shipping costs and arrangements were under review at the time of the announcement.

How long does it normally take Subside Sports to dispatch an order?

We normally dispatch orders within 48 hours of receipt, except where personalisation is required. Personalised orders carry an extra 7–10 days for processing in addition to standard dispatch times. So expect longer dispatch times for customised items compared with off-the-shelf goods - this is reflected in our customer service and shipping information.

What is the timeframe for informing Subside Sports about a return?

Please tell us about any item you intend to return within five days of taking delivery, as stated on the returns page. The physical return must be made within 28 days of delivery. Notify us by email or phone and include your order details to start the returns process, and don’t forget to include a copy of the commercial invoice with the returned items.

What conditions must returned items meet and how long is the returns window?

Returned items must be in the exact condition you received them, with all outer packaging and labels intact, and returned within 28 days of delivery. Include a copy of the commercial invoice and a reason for return. Items showing wear or missing packaging may be rejected, so follow the returns instructions to avoid delays in processing.

How are refunds issued and will original shipping charges be refunded?

Refunds are issued to the original payment method used for the purchase, such as the credit card or PayPal account. We refund the purchase price, and the original shipping charge will be included only in specific circumstances - for example, UK orders returned due to a fault. For non-faulty returns the original shipping charge is generally not refunded. Check the returns policy to see when carriage is refundable.

What is the maximum amount Subside Sports will refund for return postage on faulty items?

We will refund return postage for faulty, incorrect, or incorrectly sized items up to a maximum of £10.00 GBP upon receipt and inspection of the returned item. If an exchange is arranged for a faulty item, you won’t be responsible for the shipping charge of the replacement. Refunds for return postage are subject to inspection and verification of the fault - the £10.00 maximum applies to items judged faulty under the policy.

What happens if an exchanged item is not available?

If the exchange item you requested is not available, we’ll issue a refund for the purchase price of the returned item. Where appropriate, that refund will include the original shipping charge only under the specific conditions set out in the returns policy. Exchange shipping costs for non-faulty returns are your responsibility and will follow the shipping rate chart. A refund is offered as the alternative when an exchange can’t be fulfilled.

What address should customers use to return items to Subside Sports?

Please send returns to Subside Sports Ltd, 50–54 The Square, Chagford, TQ13 8AH - this is the return address on the returns page. We strongly recommend using an insured, trackable service and ask you to email the tracking number along with your order number once the return is on route. Returned items remain your property until they’re safely delivered to the stated address; we aren’t responsible for items lost or damaged in return shipment unless sent via a trackable, insured service.

How should customers report non-receipt of an order and what is the notification timeframe?

Any claims for non-receipt must be made within 30 days after the expected delivery date as set out in our terms and conditions. Contact customer service by email or phone and provide order details so we can investigate missing deliveries. Use the tracking information provided when your order ships to help with any non-receipt claim - prompt notification lets us pursue courier investigations faster.

Which payment methods does Subside Sports accept for online orders?

We accept payment by credit card, SagePay, PayPal, cheque and bank transfer. Accepted card types include VISA, Mastercard and AMEX among others. For cheque and bank transfer payments we provide bank details and note that stock will be reserved only for a limited period while funds are awaited. Different payment methods may have processing times that affect order dispatch, so bear that in mind when ordering.