Charles Clinkard online discount codes in 2026

How do I apply Charles Clinkard discount codes to my online order?

How much does standard home delivery cost?

There’s no delivery charge on standard UK orders once your basket is over £40. If your order is under that, delivery costs are worked out at checkout and depend on which shipping method you pick. The site shows standard delivery usually takes 3–5 working days for most items. Any extra surcharges or next‑day options will be shown against eligible products when you buy.

What is the minimum spend for FREE UK delivery?

Free UK delivery applies to standard orders with a basket total of £40 or more. This offer covers mainland UK addresses and eligible CollectPlus collection points. Some web‑only or oversized items might have limited delivery choices and could be excluded from the FREE delivery offer, so check the delivery options in your basket before you finish your order.

Is Click & Collect available and how long does it take?

Yes - select 'Collect In Store' at checkout and choose a branch. Orders are sent to the chosen store within five working days of ordering, and the store will contact you when it’s ready to collect. The delivery address on your order will show the store address for records. If you didn’t pay by card or someone else is collecting for you, remember to bring photo ID and the confirmation email.

Does CollectPlus cost anything for delivery to a collection point?

CollectPlus deliveries are FREE for eligible items sent to UK CollectPlus locations. The service only applies to items that meet CollectPlus size and weight limits, so some products can’t be sent to a collection point. CollectPlus currently operates through over 5,900 participating stores across the UK and Northern Ireland. Channel Islands and BFPO addresses aren’t served by CollectPlus.

What is the cost to return an item via CollectPlus?

If you use CollectPlus to return an order (delivered by Yodel) the cost is £4.49. That price includes online tracking and up to £50 compensation cover; you can buy extra insurance for an extra cost. Customers are generally responsible for return costs unless stated otherwise - top tip: use a tracked service for peace of mind when sending items back.

How much does the returns portal Royal Mail label cost?

Through the ZigZag returns portal you can buy a reduced‑price Royal Mail returns label for £3.20. The portal gives you a paperless returns barcode or a printable label to use at the post office. This cheaper option is an alternative to arranging your own return (in which case you’d cover the cost). Returning items in person to a Charles Clinkard store is still FREE.

How long does a customer have to return unwanted items?

You have up to 365 days from delivery to return unwanted items for a refund or exchange. Items must be unused, undamaged and returned with all original packaging, labels and protective materials. Personalised or altered items, and those excluded for hygiene reasons, aren’t eligible for return. This policy doesn’t affect your statutory rights or other rights under the retailer’s terms of supply.

What are the refund processing times for different payment methods?

PayPal and Amazon Pay refunds are usually received within 24 hours of the return being processed. Card refunds are issued immediately on the retailer’s side, but allow 3–5 days for your bank to complete the transaction. You’ll get a confirmation email once the return has been processed. Please allow up to 72 hours from receipt for the retailer to process returns before querying the status.

Can items be returned to a Charles Clinkard store and is there a charge?

You can return items to any Charles Clinkard store FREE of charge, as long as you show proof of purchase and the return meets the returns policy. Staff will refund to the original payment method or arrange an exchange (store manager discretion applies). Concession and Boundary Mills purchases must go back to their original point of purchase - some concessions can’t process online returns. Use the store locator on the site to find your nearest branch.

Which delivery companies does Charles Clinkard use?

Standard orders are dispatched using Interlink and Royal Mail. If you have a delivery preference you can add instructions in the 'Your Delivery Options' box in the basket and the site will consider them where possible. Next‑day delivery is available on selected products and is highlighted when you pick a size and colour. International orders are sent with carriers appropriate to the destination and shown at checkout.

Does Charles Clinkard ship internationally and how is VAT handled?

Yes - international postage is charged by destination country and parcel weight, with costs shown in the basket. Orders delivered outside the EU will have VAT automatically deducted at checkout (note some product types, such as children’s shoes, are VAT‑free). International customers are responsible for any import duties, taxes or customs charges applied by their government and these aren’t refunded. Certain products, including aerosols and some brands, may be restricted from international dispatch.

Are there any products that cannot be dispatched internationally?

Some brands (for example Fitflop and Hunter) can’t be sent outside the EU due to manufacturer contracts and airmail restrictions. Aerosol products are also excluded from international delivery. Web‑only products may have limited delivery options and might not be eligible for CollectPlus, express or international delivery. Check the delivery options in the basket for any product restrictions before you buy.

What are the conditions of the Price Match Promise?

The Price Match Promise requires the comparator product to be the same style, colour and size and in stock at the comparison retailer. The other retailer must have a UK presence with a physical footprint (not online‑only) and mustn’t be in administration or final clearance. Price checks include VAT at 20% and delivery or admin charges from the comparison retailer may be considered. If you find a lower price after ordering, the company will refund the difference if you contact them within seven days of placing the order and the claim can be verified.

What should a customer do if an item appears faulty?

If an item seems faulty, contact customer services (phone or email) before returning it. The retailer will advise the best return method and can’t comment on the fault until the item is received and inspected. Faulty items are handled under the refunds and exchanges procedures, and you should keep proof of delivery when sending goods back. Refunds for faulty items will be processed once the fault is verified after receipt.

Can delivery be made to an alternative address on first orders?

For security, first‑time online orders will only be sent to the billing address or a registered workplace address. For workplace deliveries the company needs the business name and a landline reception number (not a personal mobile). After your first successful order, future orders may be dispatched to alternative addresses. If needed, add delivery instructions in the basket for subsequent orders.