Marie-Chantal online discount codes in 2026

How do I apply Marie-Chantal discount codes to my online order?

What is the standard UK delivery charge for Marie‑Chantal orders?

Marie‑Chantal charges a standard UK delivery fee of £3.95 for orders sent via the standard service, which usually arrives within 3–5 business days. This applies to home deliveries to UK addresses unless your order qualifies for FREE delivery. Dispatch before shipping is typically 1–2 business days. Shipping costs and any taxes are calculated at checkout, so you’ll see the total before you pay.

At what minimum spend does Marie‑Chantal offer FREE delivery in the UK?

Marie‑Chantal offers FREE UK delivery when your basket total is £150 or more. This FREE delivery threshold applies to the standard delivery option and is checked at checkout. Express orders still incur their own fees even if you hit the free-delivery amount. The site will show your progress towards FREE delivery while you shop.

How much does express UK delivery cost at Marie‑Chantal and what is the delivery time?

Express delivery in the UK costs £7.95 and generally delivers within 1–2 business days. Express orders are usually dispatched within 1–2 business days from Marie‑Chantal’s warehouse. If you need something quickly, pick the express option at checkout so the faster service and fee are applied. Duties and taxes for eligible international orders are handled separately and don’t affect the UK express fee.

What are Marie‑Chantal’s delivery charges and delivery times for the USA?

For the United States, Marie‑Chantal offers FREE delivery on orders over $200, while express delivery is $19 for a 1–2 business day service. Dispatch is normally within 1–2 business days, though delivery can vary by destination and courier. US orders are sent DDP (delivery duties paid), so you shouldn’t have to pay customs on delivery. Any standard shipping options and their costs for your address are shown at checkout.

What are the delivery charges and times for customers in Europe?

Customers in Europe get FREE delivery on orders over €200, with express delivery at €15 for a 1–2 business day service. Marie‑Chantal aims to dispatch orders within 1–2 business days, after which the courier’s transit time applies. International shipments leaving the EU are sent DDP, so duties and taxes are prepaid where applicable. The checkout shows the exact shipping options and charges for your country.

What are Marie‑Chantal’s international delivery fees for other countries outside the USA and Europe?

For destinations outside the UK, USA and Europe, Marie‑Chantal typically lists an express delivery charge of around $25.00 with an expected transit time of 3–5 business days once dispatched. All international shipments are sent DDP, so you won’t be charged extra customs fees on delivery. Exact costs and services available for your country are displayed at checkout.

Does Marie‑Chantal prepay customs and duties for international orders?

Yes - Marie‑Chantal ships international orders using a delivery duties paid (DDP) service for shipments leaving outside the EU, so customs and duties are prepaid. You shouldn’t have to pay additional customs fees on delivery for those DDP shipments. If you need more detail on importing into a specific country, contact your local customs office. Shipping costs shown at checkout include DDP where applicable.

How quickly does Marie‑Chantal dispatch orders?

Marie‑Chantal aims to dispatch orders within 1–2 business days from receipt. During busy periods dispatch can take a little longer, so don’t panic if things run behind at peak times. Dispatch times are separate from courier transit times - total delivery is dispatch plus the courier’s stated window. The shipping option you pick at checkout determines the expected transit timeframe.

What is Marie‑Chantal’s returns window for full‑price online purchases?

For full‑price online purchases, Marie‑Chantal accepts returns within 28 calendar days of receipt. You should tell the online Customer Support Team within 14 business days if you want to return items, then you have a further 14 days to send them back. Returns must be in original, unworn condition with tags and seals intact to get a refund. Returns are at your cost unless the item is faulty or damaged.

What is the returns period for sale items purchased from Marie‑Chantal online?

Sale items bought online must be returned within 10 working days of receipt. Items returned after this sale-specific period may not be accepted, except at the discretion of Marie‑Chantal’s online Customer Support Team. Sale returns follow the same condition rules (original tags, hygiene exclusions, etc.). You pay for returning sale items unless the goods are faulty.

Who pays for return shipping when returning items to Marie‑Chantal?

Customers normally pay for return postage - return carriage isn’t provided as part of the standard online returns process. The company recommends using a traceable service and keeping proof of postage, since it’s not responsible for items lost in transit. If an item is found to be faulty or damaged on arrival, Marie‑Chantal will cover return shipping and provide a pre‑paid returns label after you contact Customer Support. Keep postage receipts if you’re seeking reimbursement for faulty-return costs.

How long does it take Marie‑Chantal to process a returned item and issue a refund?

Once returns reach Marie‑Chantal’s warehouse, allow up to 14 business days for the items to be inspected and the refund to be finalised. After authorisation, refunds are credited to the original payment method and may take a further 3–5 working days to show in your account, depending on your card provider. Marie‑Chantal will email you when the refund is complete. Processing times can vary during busy periods.

What should a customer do if they receive a damaged or faulty item from Marie‑Chantal?

If you get a damaged or faulty item, contact Marie‑Chantal’s Customer Support straight away to arrange a replacement or refund, depending on stock. The company will cover return shipping for faulty items and will provide a pre‑paid returns label once you’ve been in touch. They inspect items before dispatch but will reimburse return postage for defective goods. Providing order details and photos when asked helps speed things up.

Can online Marie‑Chantal purchases be returned to a physical store?

No - items bought on the Marie‑Chantal website can’t be returned to physical stores or stockists. All online returns must go to the designated returns warehouse address provided by Marie‑Chantal. This keeps online orders in the right returns workflow for inspection. If you want an exchange, follow the exchange instructions from Customer Support.

What is Marie‑Chantal’s exchange policy for online orders?

Marie‑Chantal offers exchanges for online orders within 28 calendar days for full‑price items, provided you notify Customer Support within 14 days of receipt so your preferred replacement can be reserved. Exchanges aren’t available for sale items under the standard terms. You’re responsible for returning the original item to the returns warehouse unless the product is faulty, in which case return carriage is covered. Exchanges are processed once the original item has been received and inspected.

What are the contact details and opening hours for Marie‑Chantal Customer Support?

Marie‑Chantal’s online Customer Support can be contacted by email at customersupport@mariechantal.com and by phone on +44 0800 112 4129. The team’s opening hours are Monday to Friday, 9.00am to 5.30pm GMT. Use these channels for questions about orders, returns, faults or exchanges to get the quickest help. Additional contact details are provided for press and commercial enquiries where needed.