Darlings Of Chelsea online promotional codes in 2026

How do I apply Darlings Of Chelsea promotional codes to my online order?

What is the standard delivery service and when are deliveries made?

We use a scheduled courier service that runs Monday to Friday (excluding Bank Holidays). The courier will ring on the morning of delivery to reconfirm your slot. Deliveries are normally booked at least a week ahead and you’ll get a 2‑hour time slot 48 hours before delivery. The team will place the goods in the room of your choice, unpack, assemble if needed and take away the packaging. If no one is there to sign for the delivery, the goods will go back to the distribution centre and a re‑delivery charge will apply.

Are there additional delivery charges for locations outside mainland England and Wales?

Standard delivery covers mainland England and Wales. Additional charges apply for Scotland, Northern Ireland and addresses outside the mainland UK. For some non‑mainland locations we’ll arrange delivery to a nominated depot in mainland England and you’ll be responsible for onward transport and any customs duties or local taxes. Warranties and guarantees don’t extend to goods shipped outside mainland UK unless we’ve agreed otherwise. If you need delivery to a non‑mainland address, contact the sales team for a quote.

Can a customer collect an order from a store to save the delivery fee?

Made‑to‑order sofas can’t be collected from store to avoid delivery charges because they’re delivered direct from the manufacturer once released. There’s always a delivery cost, whether items go to your home or to a store. Clearance and stock items may have different lead times, but collection from store isn’t offered for made‑to‑order sofas. If you’ve got questions about delivery arrangements, please raise them with the sales team before ordering.

What is the policy on cancellations and how much are administration charges for cancelling made‑to‑order goods?

For made‑to‑order or bespoke products there’s a 2‑day cooling‑off period. After that you can’t cancel without an administration charge. If you cancel after the 2‑day cooling‑off period, a 10% administration charge of the order value applies to reflect production costs already incurred. Inventory or clearance items can be cancelled before delivery for a full refund, including the delivery fee. To cancel, contact your sales person in writing.

What are the return windows for made‑to‑order goods, sofa beds and bed mattresses?

You have 14 days from receipt to inspect made‑to‑order goods and must tell us in writing within that 14‑day inspection period if you want to return the product. After notifying us you then have up to a further 14 days to return the goods to the specified returns address. Sofa beds can only be returned if the mattress is still sealed and as‑new; opened sofa bed mattresses may be deducted from any refund. Standard bed mattresses (excluding sofa bed mattresses) have an extended 100‑day returns window from the date of receipt.

What restocking and collection charges apply if a bespoke order is returned or if Darlings Of Chelsea arranges collection?

Bespoke orders that are returned are subject to a 55% restocking charge, so you’ll receive a refund equal to 45% of the original price paid. If you can’t organise a suitable return and ask us to collect, a Collection Service is available but carries a charge of 20% of the value of each item returned. You’re responsible for disassembling goods as appropriate for collection and for keeping original tags and packaging where possible. Returned goods are inspected and refunds for qualifying returns are issued within 14 days of receipt.

How long does it take to process a return and issue a refund?

Once we receive returned goods we’ll inspect them and, if they’re in “as new” condition, a full refund will be issued within 14 days of receipt. We check that product and fire retardant tags are present and that items are in saleable condition. If items aren’t in the required condition the refund may be adjusted after inspection. Please use the specified returns address when returning goods to avoid delays.

What guarantees and warranty terms apply to sofas and other furniture?

We offer a 10‑year structural guarantee on all sofas and sofa beds that covers structural defects such as frame warpage or breakage. Other furniture carries a one‑year guarantee for general defects. You can also choose an extended five‑year warranty that covers accidental damage, spills and other in‑home incidents (note extended cover isn’t available for clearance items). Full terms and conditions of guarantees and extended cover come with your order documentation and our sales staff can advise on suitability. Guarantees cover manufacturing defects rather than wear and tear or misuse.

What are the company’s terms for pricing, deposits and payment timings for different lead times?

The price you pay is the price shown on the order pages at the time of purchase and includes VAT. We reserve the right to adjust for any change in the rate of VAT between order and supply. For products estimated to be delivered and installed within 6–8 weeks you’ll pay the full value of the products (with 50% treated as a deposit), and for lead times of 8–16 weeks or more a 50% deposit is required. The outstanding balance must be paid before goods are dispatched from the distribution centre. If an obvious pricing error is found we may cancel the contract and refund any sums paid.

What finance options are available and what minimum spend and deposit levels are required?

We offer a range of finance options, including interest‑free plans and classic credit terms, subject to eligibility and credit checks through partner finance providers. Up to 12 months interest‑free credit is available with a minimum 10% deposit, with specific interest‑free durations linked to order value thresholds (for example, 6 months interest‑free for orders over £1,000, 10 months for orders over £2,000 and 18 months for orders over £3,000). Finance also includes longer‑term representative APR plans up to 48 months for qualifying purchases, with a minimum finance amount required after deposit. Eligibility excludes students and those not meeting residency or employment conditions, and delivery can’t happen until finance approval is confirmed.

Is there a minimum basket value for online finance and what example repayments are shown?

Some finance options have a minimum basket value, and the finance pages show example representative illustrations to help you see monthly payments and total amounts payable. For interest‑bearing examples the page gives cash price, deposit, loan amount, representative APR, monthly payment and total amount payable so you can assess affordability. You must meet the lender’s eligibility criteria and complete an application to get a formal finance offer. The finance provider will confirm approval before the order is processed and delivered.

What happens if an order is not delivered on the estimated date?

If an order is late you’ll have been given an estimated delivery timeframe when ordering and we’ll tell you promptly of any change. While we aim to meet lead times we can’t be held liable for delays beyond our control, though we’ll make every effort to keep you informed. You can contact your sales person for updates or call the contact number provided. Delivery scheduling is usually arranged within seven days of goods becoming available from the manufacturer and the delivery team will try to work with your preferred date within that timeframe where possible.

Are delivery teams able to remove old furniture and what charges apply?

We don’t buy old sofas, and removal of old furniture on delivery can only be done by the delivery company if agreed when arranging the delivery, as there may be space constraints. Any removal by the delivery crew will incur additional charges payable directly to them. Make sure you agree such services with the delivery team when setting the delivery date to get a quote. Alternatively, consider charity collection services or your local council for disposal.

Can customers request special delivery services such as window deliveries and how are these charged?

Specialist services like window deliveries can be arranged for London addresses, but they carry extra fees depending on the specifics. Ask your salesperson for a bespoke quote to understand the added cost. Availability and price depend on the delivery requirements and any extra manpower or equipment needed. Quotes for specialist services are provided on request and aren’t included in the standard delivery charge.

How are faults and manufacturing defects handled after delivery?

If an item is faulty or not as described, report it in line with the returns and guarantees guidance and we’ll work to resolve it under the applicable manufacturer guarantee. Structural faults are covered by the 10‑year sofa and sofa‑bed structural guarantee; other faults may be covered by the one‑year furniture guarantee or by any extended cover you purchased. We’ll assess reported faults and advise on repair, replacement or refund in line with the guarantee terms. Please contact your sales person or customer services promptly to log any issue and follow the returns inspection process.