Litecraft online discount codes in 2026

How do I apply Litecraft discount codes to my online order?

What is the standard home delivery charge for orders to UK mainland?

Standard delivery to UK mainland addresses is FREE on all light fitting orders. Delivery usually takes 24–48 hours and excludes the Highlands, Islands and Ireland. If an item is dispatched from multiple locations it may arrive in separate deliveries, but you won’t pay extra for that. Do note delivery times are Monday to Friday and can vary for remote areas.

How much does next working day delivery cost?

Next working day delivery is available for orders placed before 3pm Monday to Friday and costs £8.95. This applies to UK mainland addresses during normal courier hours. Guaranteed next day delivery to an address other than the card holder’s address may need extra security checks. Availability and any specific terms are subject to the company’s delivery conditions.

Is there a delivery charge for light bulbs bought on their own?

Light bulbs bought on their own and totalling under £16 carry a small delivery charge, which is calculated at checkout. The site doesn’t show a single fixed figure on the general delivery page, so you’ll see the exact amount during purchase. Orders that include other goods are normally shipped FREE to UK mainland-check your basket and checkout for the precise carriage cost on bulb-only orders.

Does Litecraft offer Click & Collect and how much does it cost?

Click & Collect is FREE and available from selected Litecraft stores. After placing an order you need to email or call to confirm the store for collection, and you’ll be told by email when it’s ready. Collection usually takes 2–3 working days for in‑stock items, or the pre-order lead time for pre-order products. Take proof of ID and your order receipt when you collect.

Are deliveries to the Highlands, Islands and Northern Ireland treated differently?

Free standard delivery excludes the Highlands, Islands and Ireland including Northern Ireland, and remote rural locations can have different timescales. Offshore, Highlands, Islands and Northern Ireland deliveries use different services and timings. For some offshore and island locations there’s a two working day service listed for orders up to 10kg. Contact customer services for carriage calculation and specific arrangements for non-mainland addresses.

Will there be additional charges if items are sent to multiple addresses?

If you want items sent to separate UK addresses you must place a separate order for each destination and a separate delivery charge applies to each address. Shipping costs are calculated per delivery address rather than per overall order. If you want parts of an order sent to multiple locations, place separate transactions-carriage is based on the order and destinations you provide.

What is the standard returns policy and how long does a customer have to return goods?

Online customers have a 14 day no-questions-asked money-back guarantee (UK only) starting the day after delivery. You must notify the company in writing within that period to request a return. A returns authorisation number is required before sending anything back-returns without authorisation won’t be accepted. Goods should be returned in their original packaging and undamaged; some hygiene items are excluded if unsealed. Refunds are processed within 14 days of receipt of the returned goods.

Who pays the cost of returning items and are postage refunds available?

Customers are generally responsible for return postage and shipping costs, which won’t be refunded unless the item was sent incorrectly or is defective. If the company arranges a collection, the cost of that collection may be deducted from your refund. For items returned due to defect or incorrect supply, the company will refund standard or recorded postage but not express or overnight charges. It’s wise to use registered post so you have proof of return delivery.

What is the faults and warranty policy for products?

Most goods (excluding light bulbs) are guaranteed against defective parts, materials and manufacture for one year from the date of receipt. The guarantee requires installation by a qualified and insured electrician-otherwise the warranty is void. If a fault is reported after seven working days from delivery, goods will be repaired or replaced depending on the fault and return conditions. Your statutory consumer rights remain unaffected by this guarantee.

Do any products carry longer guarantees and where is this shown?

Certain products carry longer manufacturer guarantees, and the exact guarantee period is shown on each product page; for example some outdoor lanterns show a five year guarantee while certain LED fittings show a two year guarantee. The product page is the definitive source for the guarantee period on that item, so do check product details before you buy. Any guarantee is subject to the conditions and exclusions in the terms of sale.

Are there any installation requirements that affect warranty validity?

Yes-warranty validity depends on installation by a qualified and insured electrician; using someone unqualified can void the guarantee. Goods misused or compromised by incorrect installation won’t be covered. If you’re returning a product as faulty it must follow the returns procedure and include a description of the defect. Improper use or unauthorised installation can negate the warranty.

What happens if a delivery is refused, damaged or undeliverable?

If a package arrives damaged you should either refuse the delivery or sign the paperwork as “accepted package damaged” to protect your return rights. If the courier can’t deliver and the parcel is returned to the company, extra shipping costs for re-delivery may be charged. If you cancel after failed delivery attempts the company may deduct the initial delivery cost and any extra costs incurred. Always examine goods at the point of delivery and follow the stated steps if items are damaged.

What are the company’s cancellation rights under the Consumer Contracts Regulations?

You have a right to cancel under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013 by notifying the company in writing within 14 days from the day after receipt of goods. Telephone notification isn’t accepted as valid cancellation under these terms. Once cancelled correctly the company will advise on return authorisation and refund procedures. Some items are exempt from cancellation if opened or unsealed, unless faulty.

Does Litecraft provide any discounts for students or key workers including NHS staff?

The company offers a key worker discount of 10% and a student discount of 10% as stated on the official discount information page. Healthcare and NHS staff are included within the key worker discount and should follow the advertised process to apply. Details of eligibility and how to claim are available on the site or via customer services. Discounts are subject to the terms and verification requirements set out by the company.

Are there different return arrangements for in‑store purchases compared with online orders?

In-store purchases follow an in‑store non-buy back policy but offer a 28 day no‑quibble exchange-ask in store for full details. Online purchases use the 14 day returns policy and must follow the online returns authorisation procedure. Each route (online or in‑store) has its own conditions, time limits and processes, so check the relevant policy for where you bought the item.

What identification is required when collecting an order via Click & Collect?

When collecting via Click & Collect you must bring the order receipt email and a form of photo ID or the card used to place the order. Stores will only release the order once identity is verified against the order details. Collection times are usually 2–3 working days for in‑stock items and longer for pre-order products. The Click & Collect service is FREE and subject to availability at the chosen store.