Memory Foam Warehouse online discount codes in 2026

How do I apply Memory Foam Warehouse discount codes to my online order?

What is the standard home delivery charge for orders under the FREE delivery threshold?

For most of the UK, Memory Foam Warehouse charges a standard delivery fee of £4.95 on orders below the FREE delivery threshold. That fee usually covers smaller items like toppers and pillows, which are sent via DPD. Bigger items such as mattresses are sent by specialist carriers and may have different, postcode-specific charges. Check the delivery info on the product page for any exceptions or longer lead times.

Is there a minimum spend required to qualify for FREE delivery?

Free delivery applies to UK Mainland orders totalling £99.99 or more. If your order is under that amount you’ll usually pay the £4.95 standard fee, unless your postcode falls into one of the special-charge categories. The FREE delivery promise generally aims for a 3–5 working day window for in-stock items. Do note that larger bed and mattress bundles may arrive separately via different couriers.

Does Memory Foam Warehouse publish postcode-specific delivery charges?

Yes - the retailer lists postcode-specific charges for certain UK areas. For example, AB is shown at £29.95 per order and IM at £69.95 per order. Additional items on those postcodes are charged at a reduced extra-item rate, for instance £14.97 for AB. Other special areas such as JE, GY, PO and ZE also carry higher fixed charges. Check the delivery page to confirm the exact charge for your postcode before you complete your order.

What is the typical delivery lead time for in-stock items?

Memory Foam Warehouse aims to deliver most in-stock orders within 3–5 working days, Monday to Friday between 8am and 9pm. Some products may have longer lead times - up to 14 days - and any exceptions are noted on the product listing. Mattresses and larger items may be delivered separately because different carriers are used. The chosen carrier will contact you to confirm the delivery date.

How are mattresses and toppers delivered and which couriers are used?

DPD is used for toppers and pillows, while mattresses are typically delivered by Tuffnells or a similar specialist carrier. Tuffnells handles larger consignments and provides tracking and scheduled delivery for bulky items. Top tip: check parcels on delivery and refuse any that look damaged, as the retailer does not leave unsigned goods for insurance reasons.

What is the click & collect option and is it available?

At the time of publication there isn’t a standard click & collect option shown on the website. Deliveries are arranged through couriers for home delivery, with postcode-specific charges where applicable. If you’d prefer to arrange collection, contact customer service to discuss bespoke options - any special collection would be at the retailer’s discretion and subject to existing fulfilment policies.

Does Memory Foam Warehouse offer a trial period for mattresses?

Yes - qualifying mattresses come with a 200 night trial starting from the date of delivery. If you want an exchange under the trial the mattress must be kept in perfect condition and a mattress protector used; exchanges aren’t allowed for soiled or damaged items. Only one exchange is permitted during the 200 night trial and you must tell the retailer at least 7 days before the trial ends. If you swap to a higher-priced mattress you’ll need to pay the difference when you re-select.

Are there any charges for exchanging a mattress under the 200 night trial?

Yes - a collection and re-delivery charge of £50 applies to mattress exchanges in most areas under the 200 night trial. Collections from the Scottish Highlands and some remote areas may cost more depending on mattress size. The exchange charge is separate from any price difference if the replacement mattress is more expensive. Make sure the returned mattress meets the condition requirements to qualify for an exchange.

What is the returns window and policy for unopened items?

Unopened items can be returned within 30 days of receipt, subject to the returns process and authorisation. Customers are normally expected to return such goods at their own cost unless a manufacturing fault is accepted by the retailer. Returns must include a returns authorisation number and be properly wrapped for transit to the specified returns address. Refunds are credited to the original payment method once the item is received and inspected and may take up to 14 days to appear in your account.

How does the statutory cancellation or cooling-off period apply?

Most purchases carry a 14-day cooling-off period, starting from the date the contract is placed and extending until 14 days after you receive the goods. For hygiene and practical reasons, once packaging has been opened for products such as mattresses, pillows, toppers and similar items the statutory cancellation right may not apply. If you want to cancel you must notify the retailer in writing and either return the products immediately at your own cost or make them available for collection. Opened bedding products are treated as used and are generally non-returnable unless faulty.

What is the returns address for sending items back?

Returns should be sent to the Memory Foam Warehouse returns facility at Unit G1, Tyler Close Industrial Estate, Normanton, West Yorkshire, WF6 1RL. Include a returns authorisation number and a copy of your invoice or order details. The retailer asks that returned items are adequately protected in transit; refunds are processed after inspection and verification of the returned goods.

What warranties and guarantees cover products sold by Memory Foam Warehouse?

All products come with a minimum 12 month manufacturer’s guarantee from the date of purchase, covering faulty materials and workmanship. Many items also have a Memory Foam Warehouse limited warranty with periods shown on individual product pages. Warranty claims usually require proof of purchase and the retailer will arrange an inspection with a third party such as HomeServe Furniture Repairs Ltd. The guarantee doesn’t cover normal wear and tear, soiling or damage from misuse - using a mattress protector is recommended to protect your guarantee.

How should a customer make a warranty claim if a product is suspected to be faulty?

To make a warranty claim you must provide an invoice or sales receipt and submit the claim in writing by email or letter, describing the fault. Memory Foam Warehouse will arrange an inspection by an appointed third party to apply relevant British mattress standards tests. If the item is found to be faulty within the guarantee period, the retailer will repair or replace it FREE of charge or provide a like‑for‑like replacement. All claims must include proof of purchase and full contact details.

Does the retailer offer a price match policy?

The website doesn’t prominently publish a general price match guarantee at the time of review. Price comparisons and direct matching aren’t explicitly stated as a standard commitment. If you’re unsure about pricing, contact customer service to discuss your query before buying - any individual price enquiries will be handled at the retailer’s commercial discretion.

What are the conditions that may invalidate a warranty or guarantee?

Warranties and guarantees are invalidated by soiling, staining or damage that is malicious or caused by misuse, and by failure to follow the manufacturer’s care instructions. The retailer strongly recommends using a mattress protector to avoid accidental soiling and preserve guarantee coverage. Products must have been used and maintained according to the instructions to remain eligible for warranty claims, and the retailer may refuse service where faults are due to user damage or unsanitary condition.

How long does it typically take for a refund to be processed after a return?

Once a returned item has been received and processed, Memory Foam Warehouse will issue a refund to the original payment method and it may take up to 14 days for the funds to appear in your account. Refunds are only processed after inspection confirms the item meets return conditions. Be aware that any additional bank charges during the refund process aren’t the retailer’s responsibility. The retailer will notify you when the refund has been completed.