Fashion Eyewear online discount codes in 2026

How do I apply Fashion Eyewear discount codes to my online order?

What is the standard home delivery charge in the UK?

We charge a standard UK delivery fee of £3.95 for most orders. Standard delivery usually takes around three working days. This charge applies to non‑expedited services unless you hit a FREE delivery threshold or choose another courier option. The delivery cost is shown at checkout before payment is taken.

Is there a FREE delivery minimum spend for UK orders?

Yes - we offer FREE UK delivery on orders over £195. The FREE service typically arrives within three to five working days. Make sure your basket total meets the threshold before you check out for the FREE option to apply. If you pick any shipping upgrades at checkout, those remain chargeable even when the FREE threshold is met.

How much does Royal Mail Tracked 24 delivery cost?

Royal Mail Tracked 24 costs £5.95 for UK deliveries. It’s estimated at one to two working days and includes tracking - a quicker alternative to the standard service. Availability depends on stock status and the items you’ve ordered, so check the options at checkout.

What is the cost of Next Day delivery in the UK?

Next Day delivery is charged at £7.95 where available. It’s only for in‑stock items and orders must be placed before 4:30pm (different cut‑off times apply for London). Next Day means the next working day and excludes Saturdays and Sundays unless explicitly arranged. Orders placed at the weekend will be processed on the next working day and delivered after that.

Does Fashion Eyewear offer same‑day or special London delivery and what does it cost?

Same‑day delivery to selected London postcodes is available at £7.95 when you order before the local cut‑off (typically before 3pm for same‑day). Next Day delivery for London has a different midnight cut‑off for qualifying items and is also charged at £7.95. Both services are for in‑stock items only and same‑day is postcode‑dependent - check the delivery options at checkout to be sure.

How much is contact lens shipping within the UK?

Contact lens shipping to UK addresses is charged at £3.99 and is sent by Royal Mail. Delivery is usually three to five working days from the date of order. We don’t currently offer international or expedited shipping for contact lenses. The contact lens shipping fee is separate from any eyewear delivery charges.

What are the estimated production times for prescription lenses?

Most prescription lenses are fitted within one to five working days. Complex prescriptions, including varifocal or progressive lenses, can take up to ten working days. The delivery time shown in your confirmation email will reflect both manufacturing and courier transit for your specific order. If you need an exact estimate, contact our customer service team and we’ll clarify.

What is the returns period for goods bought online?

You have 14 days from receipt of your order to return items. Returned goods must be in excellent condition - unworn, cleaned and returned in the original packaging with all accessories. Return postage isn’t covered by us, so please use a fully tracked and insured service. Missing order details inside the return parcel may delay your refund.

How long does it take to receive a refund after returns are received?

We process refunds as soon as possible and, in any event, within 14 business days of receiving and logging the returned goods on our system. Refunds are for eligible items and will be made using the original method of payment. You’ll get confirmation once the return has been logged and the refund processed. Any courier charges for returning the goods are your responsibility and won’t be refunded.

Are there any restocking fees for bulk returns?

For bulk returns of more than three frames, we apply a restocking fee of £10 per frame, deducted from the refund. Orders of three frames or fewer follow the standard returns terms without the bulk deduction. The bulk classification is applied when the return is processed, so expect the restocking deduction where it applies.

What is the policy for returns and exchanges on prescription lenses?

Prescription lenses vary depending on the lens package you bought. Purchases that include Platinum & Gold Label package lenses are eligible for one FREE exchange (with some brand and lens exceptions). If you exchange and then decide to return the eyewear, only the frame price will be refunded - prescription lenses aren’t refundable after an exchange. Varifocal lenses and certain branded lenses are excluded from the FREE exchange. Check the prescription returns section for exact conditions and contact customer service to start an exchange.

How does Fashion Eyewear handle varifocal lens issues after delivery?

Varifocal returns and swaps are handled separately because of the wearer adjustment period. If you’re struggling with varifocals, you can request a swap to something more suitable, including switching back to single vision FREE of charge (subject to any price difference not being refunded). Start varifocal swaps by contacting customer services within 30 days and provide your order details. We’ll help with the returns process and any adjustments following our varifocal guidance.

What does the manufacturer’s warranty cover and what is required to claim it?

Our warranty covers defects from faulty materials or poor manufacturing, but not normal wear and tear. Proof of purchase is required for a warranty repair, and we may ask for photographs of the suspected fault before requesting a return. Accidental damage isn’t automatically covered, though we may be able to help with repairs in some cases. Contact customer service for an assessment and the next steps.

What are the main terms of the price match policy?

We’ll price match like‑for‑like products provided the total price elsewhere, including VAT and shipping, is lower and the competitor’s item meets the same specification and warranty terms. The lower price must be offered by a UK‑based retailer, be in stock and not part of a sale, clearance or special promotion, and the request must be submitted before you place an order. Some retailers and marketplaces are excluded and we reserve the right to decline requests. Price matching can’t be combined with other website offers.

Was there a specific offer for NHS staff and what did it cost them?

We ran an NHS support offer where eligible NHS staff could get FREE prescription glasses subject to availability and a single‑use code. Under that initiative the only customer cost was a handling, packing and postage fee of £9.95. The campaign page notes the main offer has now closed to new applicants while those with issued codes could still redeem them. The page makes clear the £9.95 fee covered postage and handling for the NHS initiative.