Bradshaws Direct online discount codes in 2026

How do I apply Bradshaws Direct discount codes to my online order?

What is the standard delivery charge for parcels under 30kg?

Bradshaws Direct charges £3.99 for standard delivery of parcels under 30kg (for items over 1kg), with an estimated transit of 2–3 working days. These parcels are dispatched from the warehouse in York and are sent as parcels rather than pallets. The quoted price applies to mainland UK addresses unless stated otherwise. For deliveries to the Highlands, Islands and Northern Ireland, extra charges may apply and Bradshaws Direct will contact you before despatch if different rates are needed.

When is FREE delivery available and what is the minimum spend?

Free next day delivery is available on qualifying orders when you spend £50.00 or more on many items, as shown in the FAQ and on product pages. This FREE delivery offer excludes custom liners, blade waterfalls/arcs and plants unless a listing specifically says otherwise. The offer is also not available for Northern Ireland, Islands or Scottish Highlands, where higher charges apply. Always check the product page for any postcode or product exceptions before ordering.

What are the Next Working Day delivery costs and conditions?

Next Working Day delivery starts from £5.99 for items over 1kg, with FREE next day delivery on orders over £50 where applicable. To get next day despatch on standard next day services, place your order before 2pm - some express services may have earlier cut-offs. An AM (pre 12) option is available from £15.00, and Saturday delivery from £17.00. Next day and express services are often not available to the Highlands, Islands and Northern Ireland, so extra lead time or extra charges may apply for those areas.

What are the delivery rates for very small or very light items?

For very light items under 250g, Bradshaws Direct lists Royal Mail delivery at £2.99. This is for items that can be sent via Royal Mail rather than courier parcel services. Make sure product weights and the delivery option you choose match at checkout to avoid unexpected charges. If postage differs for a particular address, the company will contact you before despatch to confirm any additional charge.

How much does 48-hour or 2 working day delivery cost?

Bradshaws Direct offers a 2 Working Days delivery option from £6.99 on certain pages and listings. The 2-day service must be selected at checkout and is a working-days-only service - weekends and bank holidays are excluded. Availability to remote postcodes may be limited, and Highlands, Islands and Northern Ireland are often excluded from express options. If you need a guaranteed timescale, check the product delivery details and place your order within any stated cut-off times.

What is the standard delivery charge for a single large item over 30kg?

For single large items over 30kg, Bradshaws Direct lists pallet delivery starting at £30 for mainland UK. This applies to large items sent as pallets and may be higher depending on location. Deliveries to Highlands, Islands and other remote areas usually incur additional charges and the company will provide a quote prior to despatch. Check the item’s delivery information or contact customer services for a precise pallet price for your postcode.

Are there surcharges for plants and how much are they?

There is a plant delivery surcharge of £7.20 for direct-dispatch plants under 30kg. For larger plants over 30kg - for example 30-litre lilies - the direct-dispatch surcharge is £50.00. These surcharges are in addition to any carriage costs and cover dispatch from the grower to help ensure freshness. The surcharge applies per delivery rather than per individual plant, so you can often include several plants under the same charge where applicable.

Are custom-size liners subject to a delivery surcharge and what is the charge?

Custom-size pond liners are subject to a delivery surcharge because they’re dispatched direct from the supplier. The FAQ/help pages show a surcharge in different places (listed as £15 in one location and £10 in another). Where a product page specifies a particular surcharge, that figure applies - follow the delivery info on the specific item page. Custom-made items usually need longer lead times and are excluded from next day or 48-hour services. Any change to postage for these items will be confirmed before despatch.

Where and when will Click & Collect be available and is there a charge?

Click & Collect will be available from the temporary warehouse at Unit 12 Shires Bridge Business Park in Easingwold and is charged at £0.00. Collection times are Monday to Friday, 9am–4pm, and you can also collect from the company shop at Unit 32/33 with opening hours shown on the site. In some cases local collections may be ready as soon as one hour after ordering. Always confirm collection location and availability by phone before you travel.

What are the returns timeframes for unused items bought online or in store?

Unused items bought online or in-store can be returned within 30 days from the date of purchase, provided they’re unused and in original packaging. Items bought in December have an extended returns window of 60 days. Proof of purchase is requested for in-store returns, and it’s recommended to contact customer services before returning items by post. Bradshaws Direct covers return postage only for faulty or damaged items where prior agreement has been obtained from customer services.

How are faulty items handled and will Bradshaws Direct arrange collection?

For faulty items less than six months old, Bradshaws Direct will arrange courier collection and will test the product on receipt. If a fault is confirmed, they’ll arrange a replacement or refund within 14 working days of receiving the item back at the warehouse. For items older than six months, you’ll need to arrange the return yourself and ensure appropriate insurance for the shipment. If a collected item is found not to be faulty, Bradshaws Direct charges £15.00 to cover collection and redelivery costs.

What are the charges if a returned item is found not to be faulty?

If an item collected as allegedly faulty is found not to be faulty, there’s a £15.00 charge to cover collection and redelivery of the working item. Returned items must be clean, dry and FREE of pond contamination - otherwise a £15.00 handling charge may apply. Return postage won’t be reimbursed for items sent back without prior confirmation from customer services. These charges apply to mainland UK; collection and redelivery costs to remote areas will be higher.

How long does Bradshaws Direct take to refund or replace faulty goods?

Once a faulty item is received and the fault confirmed, Bradshaws Direct aims to replace or refund within 14 working days. Some pages reference up to 28 working days for certain processes, but the 14 working day period is stated specifically for items tested and confirmed as faulty. Contact customer services before returning a faulty item to follow the correct procedure. Timescales may be longer for remote locations or during busy periods, and you’ll be kept informed of progress.

What is Bradshaws Direct’s price match (price guarantee) policy?

Bradshaws Direct offers a price match guarantee where they’ll match a lower advertised price provided the product is brand new, in original condition and packaging, and in stock with the other supplier. Auction items and eBay listings are excluded, and the lower price must be verifiable in print or online. The company will verify the competing price before matching it and asks customers to call to arrange the price match. This policy is designed to give you confidence when buying, subject to the stated exclusions and verification process.

What payment methods are accepted when ordering from Bradshaws Direct?

Bradshaws Direct accepts major cards including Visa and MasterCard, and also supports Klarna and PayPal Credit. They also accept PayPal, Amazon Pay, Google Pay and Apple Pay to give flexible payment options at checkout. Make sure the billing address matches the address registered with your card issuer when placing an order. For payment queries, contact customer services by phone or email.

What are the opening hours and location for collecting orders in person?

The Easingwold shop is at Unit 32/33 Shires Bridge Business Park, York Road, Easingwold, YO61 3EQ, with shop opening hours shown as 10am–4pm seven days a week. Call centre hours and contact numbers are published on the site for arranging collections or asking about orders. Click & Collect from the warehouse is scheduled Monday to Friday, 9am–4pm, when that service is available. If you’re collecting, bring proof of purchase and call ahead if you plan to leave an item for testing or inspection.

What are the lead times and tracking arrangements for custom-made items such as stainless steel waterfalls and custom liners?

Custom-made stainless steel blades/arcs and custom liners are made to order and typically have lead times of 7–21 working days, with some pages noting 14–21 working days. A dispatch email often means the order has been placed with the manufacturer rather than that the item is in transit, and online tracking may not be available for direct-dispatch items. Custom-made items are usually exempt from standard returns unless faulty or damaged, and changes or cancellations must be made within 24 hours of ordering. Contact customer services for specific delivery expectations and any tracking updates for bespoke items.