Lindt online discount codes in 2026

How do I apply Lindt discount codes to my online order?

What are Lindt's standard and express home delivery charges?

Lindt charges UK standard delivery at £4.95 and express delivery at £5.95. Standard delivery typically takes 3–5 working days for orders placed before 1pm Monday to Friday, while express aims for 1–2 working days for orders placed before 1pm Monday to Friday. Deliveries don’t happen on bank holidays and may be affected by processing times or events outside Lindt’s control. The listed delivery fees apply only where your order meets the minimum conditions for the chosen service.

At what order value will Lindt provide FREE standard delivery?

Lindt offers FREE standard delivery on online orders over £50. The FREE delivery threshold applies to the standard service and is shown with the delivery options at checkout. This offer doesn’t cover express deliveries, which are charged at the published express rate. Very large or palletised orders may have different delivery arrangements, so bear that in mind.

Is there a minimum order value required to place an online order with Lindt?

There’s a minimum order value of £20 for delivery services to be available. That minimum applies to both the listed standard and express options and is shown in the delivery information. If your basket is below this amount, the standard delivery services shown on the site may not be available - check the checkout to confirm before you complete your purchase.

How long will Lindt take to deliver standard and express orders?

Standard delivery is listed as 3–5 working days for eligible orders placed before 1pm Monday to Friday. Express aims for 1–2 working days for orders placed before 1pm Monday to Friday. Deliveries aren’t made on bank holidays and remote locations (for example the Highlands of Scotland and some offshore areas) may take longer. Lindt can extend delivery times where circumstances are beyond its control and will notify you if delays are expected.

What should a customer do if an item is delivered damaged or incorrectly by Lindt?

If a product is obviously damaged in transit, Lindt asks you to tell the delivery agent straight away and contact Lindt as soon as possible. Lindt says it bears the risk of transport until the product is delivered and will pursue claims against the carrier where needed. You may be asked to provide reasonable assistance to support any claim against the carrier or transport insurance. Notification steps are set out in the terms and conditions to help speed things up.

What is Lindt's right of cancellation and refund timeline for consumer online orders?

For consumer online orders, you have the legal right to cancel within fourteen days from the day you (or someone you’ve nominated) get physical possession of the goods. If you cancel, Lindt will reimburse all payments received, including standard delivery costs, without undue delay and no later than fourteen days after receiving the returned products or proof of their return. Refunds are made using the same payment method unless agreed otherwise. Note that extra costs from choosing a faster delivery method may not be refundable.

Who pays for return postage when returning items to Lindt?

Returns sent by post are at your cost unless the item is faulty. Lindt asks customers to get and keep proof of postage because it isn’t responsible for items lost or damaged on the way back. If a returned item is accepted as faulty, Lindt will refund the item cost and the standard delivery charge, though return postage is only refunded if the fault is confirmed. Use protective outer packaging and include original packaging where possible to avoid deductions for damage in return transit.

How does Lindt handle refunds if returned items have been used or damaged by the customer?

Lindt expects customers to take reasonable care of items while they’re in your possession. Refunds may be reduced if products have been handled beyond what’s necessary to check their nature, characteristics and functioning. The company can deduct an amount to reflect any loss in value caused by such handling. If products are damaged while in your possession, there may be a further deduction. These provisions don’t affect your statutory consumer rights.

What warranty does Lindt provide for products sold to businesses?

For business (non-consumer) customers, Lindt offers a warranty that products will be of satisfactory quality and FREE from material defects for 12 months from delivery, subject to certain conditions. Businesses must inspect goods promptly and notify Lindt within seven days of any obvious defect, or within seven days of a latent defect becoming apparent. If notified in time, Lindt may repair or replace the goods, or refund the price in full. The warranty doesn’t cover defects from fair wear and tear, misuse, negligence, abnormal storage or unauthorised alterations or repairs.

What does Lindt state about its liability and consumer rights for faulty products?

Lindt makes clear that consumer statutory rights aren’t affected by its terms and that you have legal rights for faulty or misdescribed products. The terms confirm Lindt will comply with obligations under the Sale of Goods Act and related consumer protection laws. Lindt limits liability where the law allows, but accepts responsibility for death or personal injury caused by negligence and for defective products under applicable legislation. The terms also suggest speaking to local Trading Standards or Citizens Advice for further help with consumer claims.

What are the terms for gift cards sold by Lindt in the UK?

Lindt’s gift cards can be activated from a minimum of £10 up to a maximum of £500 and are valid for 24 months from purchase. They can only be redeemed for merchandise at Lindt stores in the UK - not online - and they can’t be exchanged for cash. Any remaining balance after a purchase will appear on your till receipt and change isn’t given. Lindt treats gift cards like cash and isn’t liable for lost, stolen or damaged cards, while reserving the right to amend the terms.

Do Lindt corporate customers receive volume discounts and different delivery terms?

Lindt offers tiered discounts for corporate customers on bulk orders, starting from £500 and increasing at higher thresholds. For corporate orders under £1,000 the standard delivery service applies with UK standard delivery in 3–5 working days, and delivery is FREE for single-address corporate orders of £50 or more. Lindt provides a tiered discount table for corporate orders and offers multi-address delivery services exclusively for corporate customers. Corporate customers are encouraged to register a corporate gifting account to access these arrangements - the discount is applied automatically at checkout for eligible orders.

What does Lindt say about large or pallet deliveries?

Some large orders are delivered in cases and very large consignments may be sent by pallet freight. The delivery information notes that special arrangements can be necessary for oversized or palletised deliveries and different logistics may apply. If you place a large order, expect possible variations in delivery method and timing compared with standard parcels. Lindt will let you know where alternative arrangements are needed.

What minimum purchase is required to redeem the MyLindt birthday reward online or in store?

MyLindt Rewards requires a minimum spend to use the birthday reward: £20 minimum spend online and £10 minimum spend in store from 1 January 2025. The birthday reward is issued to registered MyLindt members on their birthday, provided membership details are correct. Check your account details and your email junk folder if the birthday message doesn’t arrive. In-store availability may vary and some shops may not take part in the programme.

What benefits does membership of MyLindt Rewards provide and is it FREE to join?

Joining MyLindt Rewards is FREE. Benefits include a 10% welcome voucher and a £5 voucher for every £50 spent, subject to yearly limits. Members get access to exclusive promotions, personalised offers (with consent) and occasional discounted products. You’ll receive a digital membership card for use in participating Lindt Chocolate Shops and the eShop, though a small number of stores don’t participate. Make sure your registration details are accurate and place online purchases while logged in so spend is credited to your account.

Does Lindt accept returns for perishable or personalised items?

The right to cancel doesn’t apply to items made to your specification or clearly personalised products, nor to goods that will deteriorate or expire rapidly. Sealed products that aren’t suitable for return for health or hygiene reasons may also be excluded if seals are removed after delivery. Check product descriptions carefully before ordering to see whether standard cancellation rights apply - these exclusions reflect statutory limits on returns for certain goods.

How does Lindt handle defective products reported by consumers?

For consumers, Lindt recognises statutory rights and asks you to report defects promptly so they can be investigated under the Lindt Quality Guarantee. Provide photos of the product, packaging, best before date and product codes to help the investigation - Lindt may ask to retain the product for further inspection. If Lindt accepts a product is faulty, it will repair, replace or refund as appropriate under consumer law. Instructions and contact details for raising concerns are provided via the consumer service contact form.

Are Lindt's delivery and refund policies the same for remote areas such as Northern Ireland and the Highlands?

Delivery options and timings can vary for remote areas, including some Highlands addresses and offshore locations, where next-day options and Saturday delivery may be unavailable. Customers in these areas should expect deliveries to take several extra days compared with standard estimates. Delivery fees remain as published, but using an external service provider can cause variable transit times. Any significant extensions due to events beyond Lindt’s control will be communicated to affected customers.