Simply Log Cabins online discount codes in 2026

How do I apply Simply Log Cabins discount codes to my online order?

What is the standard home delivery charge for small orders?

We add a standard delivery charge of £5.00 for orders where the product value is under £50.00. This fee is applied automatically in your basket whenever the order total falls below the free-delivery threshold. All basket prices include VAT and any carrier surcharges will be shown before you reach checkout. Top tip: enter your postcode in the basket to confirm the exact delivery charge for your location.

From what order value will delivery usually be free?

Delivery is usually FREE to the majority of UK mainland postcodes when the item value is £50.00 or more. If a product under £50.00 shows FREE delivery on its page, that means it will aggregate with other items in your basket so the combined total can reach the £50.00 free-delivery minimum. There are exceptions for some remote postcodes or specific suppliers and any extra charges will be shown in the basket. All free-delivery statements are displayed inclusive of VAT.

Are there areas of the UK where delivery may incur an additional charge?

Yes - deliveries to Northern and Central Scotland and some areas of Wales will often attract an additional charge for certain brands such as Lugarde and Bertsch. Norland, Lasita, Palmako and Eurovudas ranges may incur charges to Northern Scotland, while delivery to England is generally FREE. Any postcode-specific additional delivery charge will appear in your shopping basket after you enter the delivery postcode. Please check the basket price before completing your order to confirm any extra delivery cost.

How are larger log cabins and summer houses delivered?

Larger buildings are normally delivered kerbside on a truck and off-loaded using the onboard forklift, so we deliver these consignments to the kerbside only. The forklift weighs approximately three tonnes and, combined with the consignment weight, there is a risk of damage to property if the vehicle cannot operate safely on site. Deliveries of large cabins require a signature and the driver may assist with offloading onto the property only by mutual agreement at the time of delivery. If access or space for the delivery vehicle is a concern, please contact the sales team so we can advise.

Can a customer choose the delivery day for a cabin?

We offer a “pick your delivery day” system that shows available delivery dates once you enter your postcode on the product page. The dates are a guideline and, on rare occasions, deliveries may be delayed due to cross-border transit or supplier logistics. If you need an earlier date that isn’t shown, contact us and we’ll check more detailed delivery schedules. Our transport team will normally call the day prior to delivery to confirm arrangements.

What lead times should a customer expect for buildings?

Lead times for log cabins and larger summer houses are listed on each product page and represent average delivery periods from the relevant supplier. Many standard range cabins are held in stock for speedy delivery, while factory-direct items display the supplier lead time on the product page. Once a building arrives at the Northampton warehouse, mainland delivery can usually be arranged within seven working days. Check the specific product page for the most accurate lead-time information.

Does Simply Log Cabins offer a price match policy?

We operate a price match policy and will endeavour to match or beat a competitor’s price for an identical, in-stock, brand-new item sold on the same terms in the UK. The competitor’s price and stock position must be verifiable and the item must be identical to the one we sell. The policy usually matches the product price rather than delivery charges, and we reserve the right not to match prices for confidential business reasons. Customers are asked to provide a link to the competitor’s product for verification.

What are the warranty terms for products purchased from the site?

All warranties are the manufacturer’s warranties and apply only to UK domestic use and to the original purchaser, unless stated otherwise. Warranty length and specific terms vary by manufacturer and are listed with the relevant product or documentation. We do not provide an additional product warranty beyond what the manufacturer supplies, except as required by law. Warranty claims must be made in writing to the support email address given in the terms.

What is the returns policy and how long does the customer have to return goods?

You may return delivered goods within 14 days of delivery for any reason, including a change of mind, provided the items are returned in as-new condition. You must notify us in writing to begin a return and goods returned at your expense unless an agreed collection is arranged. Items that have been altered, treated, or assembled are generally not accepted for return, and returns of faulty goods have specific packaging and reporting requirements. Bespoke or made-to-order products are generally non-cancellable except in limited circumstances described in the policy.

What charges may apply to a non-fault return or cancellation?

Non-fault returns are subject to a handling charge, and any re-stocking fees applied by third-party suppliers will be deducted from refunds but will not exceed £50.00. If you ask for a collection rather than arranging the return yourself, there will be a charge for collection which depends on the item and the return location. Refunds are processed once the returned goods are received in acceptable condition and within the timeframes set out in the terms. You are responsible for outbound and inbound carriage when arranging returns yourself.

How long will a refund take after cancellation and return?

If you notify us in writing and return the goods in the required condition, sums debited from a credit card will be re-credited as soon as possible and in any event within 30 days. Non-credit-card refunds will be issued by cheque within the same 30-day timeframe, subject to receipt and inspection of the returned goods. Deductions may be made for return carriage, handling charges or re-stocking fees where applicable and permitted by the terms. The refund timescale applies provided the returned goods meet the condition and packaging requirements outlined in the policy.

What must a customer do if goods are damaged or missing on delivery?

Please check all goods on delivery and record any damage or discrepancy on the delivery sheet at the time of receipt - otherwise transit damage claims may not be accepted. Transit damage should be reported within 14 days and the delivery note signed with details of the damage noted. Missing parts must be reported before assembly, and faults should be reported promptly using the contact details given in the terms. We will then advise on the next steps, which may include replacement parts or collection for faulty goods as determined by the supplier.

Are product prices shown on the site inclusive of VAT?

All basket prices are shown inclusive of VAT so the price at checkout is the price you’ll pay, subject to any delivery charges or postcode-specific surcharges. Product pages also show RRP and any saving information where applicable. Any additional carrier surcharges for particular postcodes will be clearly stated in the shopping basket before payment is taken. Enter your postcode in the basket to confirm the final payable amount.

Can a customer place an order using a deposit payment plan and what example costs appear on the site?

Many larger products are available with a deposit payment plan, and product pages show an example deposit amount alongside the full product price. For example, the Palmako Claudia 7.4m² is listed at £2,288.00 with a shown deposit example of £686.40 for that product. Product pages clearly state when finance or deposit options are offered and show the full retail price for transparency. If you’re interested in deposit plans, check the specific product page for the exact deposit amount and terms for that item.

What are some example product prices listed on the site?

We list product prices clearly on each product page; a few examples include the Norland Leyburn at £3,795.00, the Bertsch Ransom at £17,599.00, and a Shire Large Triangular Log Store shown at £88.99. Entry-level greenhouses appear from as little as £1,575.00 depending on model and specification. These example prices represent the product price only and may not include optional extras, specialist delivery, or postcode surcharges. Check the chosen product page and your basket for the final price including VAT and any additional charges.

How does Simply Log Cabins handle bespoke or made-to-order cancellations?

Bespoke or made-to-order products are generally non-cancellable, though you can cancel within seven days of order placement without cost provided the goods have not been delivered. If a bespoke product has been manufactured specifically for you, cancellation and refund rights are limited and will be handled according to the supplier’s conditions set out in the terms. Refunds for cancellations where the goods are not returnable will depend on the circumstances and contractual obligations. We recommend you check lead times and cancellation rules before ordering bespoke items.