Shed Store online discount codes in 2026

How do I apply Shed Store discount codes to my online order?

What is the standard home delivery charge?

We usually offer FREE delivery to most mainland UK addresses, with a few exceptions shown on product pages. Fencing and decking orders below the free-delivery threshold do incur a small charge, which is displayed clearly on the site. Some remote postcodes may have a surcharge - use the postcode checker on the product page to see if extra costs apply. Don’t forget to check the delivery info on the product you’re buying to confirm whether a charge applies for your location.

How much does delivery cost for fencing and decking under the FREE threshold?

If your fencing or decking order is below the stated threshold, a delivery charge of £24.99 applies. Orders above the threshold qualify for FREE delivery, subject to postcode exceptions. The exact threshold is shown in the delivery guidance and on the relevant product pages, and the postcode checker will confirm any surcharges for your address.

Are Pick‑a‑Day deliveries FREE and are there any charges for specific products?

Pick‑a‑Day is FREE for eligible products in most mainland UK areas, though some remote postcodes may attract a charge. For fencing and decking, Pick‑a‑Day costs £24.99 when the order total for those items is under £200; orders over £200 are FREE for this service. Availability and any surcharges are shown in the postcode checker on the product page - top tip: check it before you complete your order.

Can customers collect orders from the Shed Store warehouse to avoid delivery charges?

All orders are delivery-only and cannot be collected from the warehouse. Product pages and the delivery guide explain that manufacturer carriers handle fulfilment, so collection isn’t offered. If you were hoping to collect, don’t panic - just budget for delivery and check the product delivery details. If anything’s unclear, contact customer services for help.

What payment methods are accepted and when must payment be made?

We accept most major debit and credit cards (not American Express), Apple Pay, Google Pay and PayPal, with payment due in full when you place your order. Telephone orders go through a secure checkout just like online payments. For larger purchases, invoice and bank transfer options can be discussed with customer services beforehand. PayPal Credit is available as a finance option, but remember the terms are set by PayPal, not us.

Do prices on the site include VAT?

Yes - prices shown include VAT, as noted in the FAQs and terms. The total at checkout reflects the VAT-inclusive cost you’ll pay, and product pages display the VAT-inclusive price as the advertised figure. If you’re making a professional or VAT-exempt purchase, contact customer services before ordering to discuss your situation.

What is the cancellation policy before a product is dispatched?

If your order hasn’t been dispatched, call us as soon as possible to cancel - there’s usually no cancellation charge provided the order hasn’t left the supplier. Act quickly though, because once an item is dispatched cancellation charges may apply. For personalised, bespoke or specially ordered items, cancellation rights may not apply. Get in touch with the team straight away for assistance and confirmation of any charges.

What cancellation or collection charges apply after delivery?

If you ask for a collection after delivery, many suppliers charge return fees that will be deducted from any refund. The returns page gives examples - typical costs start at £15 for some small orders and rise for larger items or specialist suppliers. Contact us to discuss likely costs because return charges vary by product and supplier. Any agreed return charge will be confirmed before collection and deducted from your refund.

How long does Shed Store take to process refunds for cancelled or returned orders?

Refunds are usually processed as soon as possible and, in any case, within 30 days of receiving your cancellation or confirmation that a refund is due. Refunds are normally returned using the original payment method where possible. If collection or return charges apply, these will be deducted from the refunded amount as described in the returns and terms pages - we’ll contact you with details of any deductions and timing.

What return charges apply for fencing and decking when returned?

Returns info shows banded return charges for fencing and decking: orders under £100 have a £15 return charge, orders over £100 have a £30 return charge, and orders over £1,000 have a £100 return charge. These are examples of supplier collection charges that may be deducted from your refund. Contact the team to confirm the exact charge for your order before arranging a return - any applicable fee will be disclosed prior to collection.

Are there product‑specific return charges customers should be aware of?

The returns page lists supplier-specific charges such as Asgard at £150 and Keter at £50, and notes some suppliers may charge a percentage of the order value. Other examples include Yardmaster at £36 per shed and Eden with a £48 return charge plus a 10% repacking fee. These vary by brand and product and are applied by the supplier. Check the returns guidance or contact customer services for the precise charge for your product.

What is the guarantee period for products sold through the site?

As a general rule, manufacturers provide a 12-month parts guarantee for products supplied through the site, unless an extended guarantee is specified on a product page. If an extended guarantee is available, it’ll be clearly shown on the individual product page. Guarantee claims are passed to the manufacturer for assessment and any replacement parts are normally supplied at their discretion. You’ll usually be responsible for fitting replacement parts and disposing of old components.

How should a customer report a guarantee or faulty product claim?

To report a guarantee or faulty product claim, email the dedicated guarantee address with your original order or transaction reference, a description of the problem and photos where possible. We’ll forward the claim to the relevant manufacturer for assessment. You’ll be advised of the outcome and, if parts are approved, they’ll be supplied - you’ll be expected to fit them. For urgent or complex issues, contact customer services for guidance.

What happens if an item arrives damaged or is faulty on delivery?

If an item is faulty, damaged or not as described, you won’t have to pay postage to return the faulty item. We’ll usually refund the postage cost in line with statutory rights under the Consumer Rights Act 2015. Notify us promptly and follow the returns procedure to arrange collection or return as instructed. Returned goods will be inspected and reasonable deductions may be made if items aren’t in a re-saleable condition.

How are delivery lead times and scheduled dates communicated to the customer?

Each product shows an icon if it has a lead time or is eligible for Pick‑a‑Day delivery, with specific lead times (for example, “3–4 weeks”) shown on product pages. When a product has a lead time the manufacturer will contact you directly to arrange a delivery date within that period. Use the postcode checker on the product page to confirm lead time and available delivery dates for your area. If you haven’t been contacted within the stated lead time, contact customer services to investigate.

Are there any postcode surcharges and how can a customer check them?

Some remote postcodes may incur a delivery surcharge, which is noted on individual product pages. The postcode checker on each product page will indicate whether your location is affected and confirm any additional charges. If a surcharge applies we’ll notify you of the revised service and pricing and you can accept or cancel the order - this keeps everything transparent before you finalise your purchase.

Does Shed Store offer a price match or price guarantee?

There’s no formal price match or price guarantee shown on the site, so we can’t make any claims of a guaranteed match. Prices are reviewed regularly and web pricing prevails at the point of sale. Any discretionary pricing adjustments or incentives are applied at the company’s discretion and are outlined in the terms where relevant. If you want reassurance about pricing, contact customer services to discuss any available options.