Tru Diamonds online discount codes in 2026

How do I apply Tru Diamonds discount codes to my online order?

What is the duration of the No‑Risk Money Back Trial?

Tru Diamonds gives you a 30‑day No‑Risk Money Back Trial. If you’re not happy, return the jewellery within those 30 days for a full refund. Make sure items come back in their original packaging and include the sales invoice (or a clear copy) to avoid delays. The return must be logged as a refund within the 30‑day window for the full purchase price to be credited. If you bought something on sale or with a discount, refunds are issued as store credit unless you request a cash refund when you log the return.

How long does Tru Diamonds take to ship in‑stock items?

In‑stock jewellery is dispatched straight away and UK customers can expect delivery in 3 to 5 business days. Some pieces are hand‑finished and may take longer if not currently in stock - you’ll be told if there’s a delay. You’ll get an email confirming the order and another with tracking once it’s shipped, so you can follow progress on the carrier’s site.

What are the instructions for returning items for a refund under the Money Back Guarantee?

Send jewellery back in its original packaging with the sales invoice (or a legible copy) and write the reason for return on the invoice. Include an email address and phone number so processing doesn’t get held up. Returns are inspected on arrival and refunds are issued less any amounts deducted per the returns policy (for example duties or taxes). Expect refunds to appear in 5–10 days from receipt of the goods.

Where should UK customers send returns?

If you’re in the UK, send returns to the Tru‑Processing Centre, PO Box 90, Porth, Wales, CF40 9BL, United Kingdom. Use a traceable delivery service and pack the jewellery securely. Pop your sales invoice and contact details inside the parcel to help speedy processing. Tru Diamonds inspects returns on arrival and processes refunds in line with the guarantees.

Where should international customers send returns and who pays the return postage?

International returns should be sent to Monark Global Limited, Unit 4 Del Guerra Court, Gelligron Industrial Estate, Tonyrefail, Wales CF39 8ES, United Kingdom. Return postage is paid by the customer unless the item is defective in manufacture - in that case the original shipping charge will be credited. Top tip: use a traceable service (USPS, FedEx or UPS) and insure the parcel for the full value plus shipping. Any shipping costs, import duties or taxes incurred on return shipments may be deducted from your refund.

Will Tru Diamonds refund original shipping costs on a defective international return?

Yes - if the return is due to a manufacturing defect, Tru Diamonds will credit the original shipping charge. Otherwise, international return postage is your responsibility. The site recommends insuring the parcel for full value and not labelling the package as “jewellery” to reduce theft risk. Any import duties and taxes on return shipments may be deducted from the refund where applicable.

What is the Lifetime Gemstone Guarantee for Tru‑Diamonds™ gems?

The Lifetime Gemstone Guarantee replaces a gemstone if it becomes scratched or chipped. Before you send anything back, email service@trudiamonds.com with a photo showing the item’s condition - a return might not be needed. If a return is required, they’ll confirm the correct process (which can save you shipping costs). This guarantee is part of the company’s Triple Guarantee and is highlighted across product and info pages.

What is the Lifetime Warranty replacement charge if jewellery wears off or tarnishes?

The Lifetime Warranty replaces a worn or tarnished setting for a charge of 15% of Tru Diamonds’ regular Retail Selling Price. When a replacement is arranged under this warranty, Tru Diamonds covers UK shipping for the replacement. The warranty covers normal wear provided the jewellery has been cared for, and the percentage charge applies to the stated retail price. Contact the service team for instructions before returning an item under the warranty.

How long does it take for a refund to appear after Tru Diamonds receives a return?

Once Tru Diamonds receives returned goods, refunds usually take 5–10 days to show back in your account. Returned items are inspected and assessed against the relevant guarantee and your stated reason for return. Any deductions for duties, taxes or return import costs will be explained and subtracted from the refund. Include clear contact details with your return to avoid delays.

Are pierced earrings returnable if they have been worn?

For hygiene reasons, pierced earrings that have been worn cannot be returned for refund or exchange unless they are defective in manufacture. This is clearly noted on earring product pages so you know before you buy. If an earring is defective, contact the service team and follow the returns procedure for defective goods - manufacturing faults are still covered.

Does Tru Diamonds provide delivery notifications and tracking?

Yes - you’ll get an email confirming your order and another notification when the item ships. The shipping email includes a link to the carrier’s site so you can track progress. You may also get SMS updates where available, and the service team can help during their opening hours. Tracking applies to both domestic and international shipments sent from the UK distribution centre.

What are Tru Diamonds’ customer service contact details and opening hours?

You can phone +44 333 043 5000 for UK and international queries or email service@trudiamonds.com. Customer Service hours are 9:00 to 17:30 Monday to Friday and 9:00 to 13:00 on Saturdays, British Standard Time. Phone or email during order processing and shipping if you have any questions. Additional contact options and a USA text number are listed on the site for international customers.

How is Tru Diamonds’ jewellery presented when shipped?

Each item arrives beautifully presented in a presentation box and includes a Certificate of Authenticity confirming the gem’s attributes. You’ll also get a copy of the Triple Guarantee and guidance on care and cleaning. Presentation and certification are part of the standard shipping process to reassure you of quality and authenticity.

What should a customer include inside a return parcel to avoid delays?

Include the sales invoice (or a legible copy) and write the reason for the return, plus an email address and phone number inside the parcel. Clear contact details help Tru Diamonds get in touch and speed up processing. International customers should mark returns as “British Returned Goods” to request exemption from return import duties and taxes. Missing documentation may delay inspection and refunds.

Does Tru Diamonds advise customers to insure return shipments?

Yes - the returns guidance recommends insuring return parcels for the full value of the item(s) plus shipping, especially for international returns. Don’t label packages as “jewellery”, “diamonds” or “Tru‑Diamonds” on the outside to reduce theft risk. Use a traceable delivery service (FedEx, UPS or USPS) to ensure safe transit and proof of delivery. These precautions protect you and the returned goods until they reach the Tru Diamonds processing centre.