Rubber Sole online discount codes in 2026

How do I apply Rubber Sole discount codes to my online order?

Do prices on the website include VAT?

Yes - Rubber Sole shows all prices in Pounds Sterling and, for customers in the United Kingdom, those prices include VAT. Delivery costs are listed separately and aren’t part of the product price. At checkout you’ll see the total with VAT included for UK deliveries, and the order summary on the payment page will show any delivery charge added to your total.

What is the standard home delivery charge from Rubber Sole?

We use Evri for deliveries from our UK warehouse and show the exact charge on the payment page. Standard Evri delivery from the UK warehouse is £2.50 for orders under £30 and FREE for orders of £30 or more. For items sent from the French warehouse standard Evri delivery is a flat £4.98, whatever the order value. The payment page confirms the delivery service and cost before you pay.

How much does express delivery cost with Rubber Sole?

We offer an Evri Express option if you need it quicker. From the UK warehouse Evri Express is £4.98 for orders under £30 and £3.98 for orders of £30 or more. Cut-off times for express services are shown on the payment page and you may need to order before a specified time for next-day delivery. The checkout confirms available speeds and the exact cost for your basket.

Is there a FREE delivery minimum spend at Rubber Sole?

Top tip: order £30 or more from our UK warehouse and you’ll get standard delivery FREE. That free-delivery threshold doesn’t apply to items dispatched from the French warehouse - standard delivery from there is £4.98 no matter the order value. The payment page will tell you if your order qualifies before you complete payment.

Are returns to Rubber Sole FREE and how do they work?

For UK customers we offer a FREE returns option using a prepaid Collect+ label where participating shops are available. To use this you’ll need to register the return via your account to get the pre-paid label, print it and drop the parcel at a participating Collect+ point. Other return methods are the customer’s responsibility. Items must be in new condition, not worn outdoors, and returned within 30 days of receipt. Once we receive and check the return at the warehouse, we’ll process refunds or exchanges following our returns procedure.

How long does Rubber Sole take to process a returned item and issue a refund?

Once a return arrives and is processed in the warehouse, we usually handle it within a few working days. Typically we process returns in 1–2 working days after receipt and then issue refunds to the original payment method. How long the money takes to show in your account depends on your payment provider but is usually around 3–5 working days. Bank-to-bank delays or deferred payment plans can add extra time, so don’t panic if it’s not instant.

What is Rubber Sole’s returns timeframe and condition requirements?

You’ve got 30 days from receiving your order to return items for a refund or exchange where applicable. Returned products must look like-new, not have been worn outdoors, match the items you were sent and be in their original packaging (don’t put tape on the shoebox). Empty parcels aren’t accepted. Follow the site’s return procedure to get the pre-paid label; returns that don’t meet these conditions may be refused or delayed while we investigate.

Can a customer exchange a product for a different size or style at Rubber Sole?

We can exchange an item for a different size of the same model and colour, but not for a different style or colour using the same product reference. If you want a different style or colour, return the unwanted item for a refund and place a new order. If the size you need for an exchange is out of stock, we’ll issue a refund instead. Replacement items are sent to your default delivery address on file.

What are the delivery times Rubber Sole quotes for UK orders?

Delivery times depend on where an item is dispatched from and the service chosen, and are shown in working days. From the UK warehouse Evri Standard is typically 2–4 working days for mainland UK (3–5 working days for Northern Ireland), while Evri Express aims for 1–2 working days for orders placed before the cut-off. Items sent from the French warehouse usually take longer, typically 3–6 working days. The payment page confirms the estimated delivery time for your order before checkout.

What happens if a parcel is not delivered or shows as delivered but is missing?

If tracking says your parcel was delivered but you haven’t got it, check with neighbours, a building concierge or anyone else who might have accepted it. Then contact our customer service so we can investigate and, if needed, file a claim with the courier. If a parcel is returned to sender due to an address problem, we’ll let you know and offer a refund or reshipment depending on stock. Please keep proof of posting for any returns or queries - it helps speed things up.

Which countries and addresses does Rubber Sole deliver to within the UK?

We deliver to England, Wales, Scotland and Northern Ireland, but not to the Channel Islands, the Isle of Man, BFPO addresses or PO Boxes. Delivery options and costs for your order are shown on the payment page and depend on the warehouse that’ll dispatch your items. Make sure the address you enter is within the supported areas at the time of ordering - any delivery restrictions are highlighted in the terms and during payment.

What payment methods does Rubber Sole accept?

We accept debit and credit cards, PayPal and gift card or site credit note balances where applicable. The checkout lists the available payment methods and confirms your chosen method before you finish your purchase. If you use a multi-instalment option, there are specific terms and a possible non-refundable admin fee for returns. Payments are processed securely and you’ll get an order confirmation email once payment is accepted.

Does Rubber Sole charge for using a payment plan instalment option?

Using the three-instalment payment service carries a £5 non-refundable fee. If you return all items bought with the instalment option, we refund the first instalment and cancel the remaining payments. If you return only some items, we may not refund the first instalment and will adjust later instalments accordingly. You can see the fee and instalment terms during checkout before you confirm your order.

What legal warranty does Rubber Sole provide on products sold in the UK?

The legal guarantee of conformity applies across the UK, with a stated period of six years (some sections reference five years for Scotland). Within the first six months we’re generally expected to show proof of conformity; after that you may need to show the lack of conformity. The guarantee doesn’t cover normal wear and tear, improper use, unauthorised changes or damage from transport or storage. If a product is found to be non-conforming within a reasonable time, we’ll repair or replace it FREE of charge or offer a partial or full refund if repair or replacement isn’t possible.

How long does Rubber Sole take to process a return once it is received by the warehouse?

Returns received in the warehouse are usually processed quickly and you’ll get a confirmation email. We typically confirm returns within 1–2 working days of receipt, and refunds normally reach your payment provider in about 3–5 working days depending on your bank. The full return journey from drop-off to warehouse processing can take up to 5 working days, so please allow that time before contacting us. If the return procedure wasn’t followed correctly it may take longer while we reconcile it with your account.

Who should a customer contact about a faulty item or warranty claim at Rubber Sole?

For after-sales enquiries, warranty claims or suspected faults, contact our after-sales team and include your order details plus a description of the issue. We may ask you to return the product in its original packaging so we can inspect it under the guarantee procedure. If we find a lack of conformity, we’ll arrange a repair, replacement or refund as appropriate and at no cost when the guarantee applies.