Best Gym Equipment online discount codes in 2026

How do I apply Best Gym Equipment discount codes to my online order?

What is the standard home delivery charge?

We’ll always tell you the delivery charge before you place an order. For UK mainland orders that qualify, Best Gym Equipment currently offers FREE delivery on qualifying orders (see FREE delivery threshold). Delivery costs for non-mainland or specialised shipments are calculated at checkout. Standard home deliveries usually run Mon–Fri between 8am and 6pm, and any charge depends on the product’s size, weight and destination. If a surcharge becomes necessary after we accept your order, our logistics team will let you know. Don’t forget to check the cart at checkout for the exact charge before you pay.

What is the minimum spend for FREE delivery?

Free UK mainland delivery is offered on orders over £99. This FREE delivery generally covers ground-level drop only and doesn’t include carrying items upstairs or into the property. The FREE delivery window typically aims for 5–10 working days, subject to stock and carrier availability. Non-mainland UK locations aren’t included in the FREE delivery threshold and may have separate charges.

How does click & collect work and are there any charges?

We list delivery and pickup options for products, but there isn’t a published standard click & collect charge on the website - you’ll need to contact sales for confirmation. Availability and any cost depend on stock location and the product. Top tip: check with the sales team or during the order process to confirm whether collection is available and whether a fee applies. Collection arrangements and timings are confirmed once the order is accepted.

Are students or NHS (Blue Light) workers eligible for a discount?

Certain institutional customers, such as NHS organisations and emergency services, may qualify for purchase order or invoice account arrangements, but we don’t publish a standard student or Blue Light discount rate. Eligibility for purchase-on-account terms (NHS and similar bodies) is arranged via the sales team. If you’re looking for NHS or student discounts, contact sales to discuss available terms and what evidence is needed. Any agreed concession or account pricing will be confirmed directly by Best Gym Equipment.

What are the terms of the product warranty?

Warranties apply to goods within mainland UK. If a fault occurs, we’ll repair or replace equipment with an equivalent or better model and deliver it back at our expense. For international orders, warranty cover varies and some products may only be covered by the manufacturer in the product’s country of origin. Warranty activation for international shipments may require parts to be sent to the manufacturer, and return delivery costs in that case could be your responsibility. Specific warranty periods and terms depend on the product, so check at the time of purchase.

What is the company’s price match or price guarantee policy?

There isn’t a public price match or formal price guarantee policy displayed on the website. If you’d like us to consider matching a competitor price, discuss it directly with the sales team - any adjustment would be discretionary. Bulk or institutional quotations may be handled via purchase orders and account arrangements. Bonus points if you provide full competitor details when enquiring - it helps the team consider your request quicker.

What is the returns policy for unwanted items?

Please contact info@bestgymequipment.co.uk within 14 days of receiving your order to arrange a return, including your order number, items and reason for return. Returned goods must arrive in perfect condition and in original packaging, with postage, packaging and insurance costs covered by you. Once we receive and inspect the return, a refund will be issued in line with the stated terms, though the original delivery cost may be deducted. Certain categories (hygiene items, special-order or bespoke goods) are non-returnable once unsealed or made to order, and we’ll advise on a case-by-case basis.

How long does a customer have to cancel an order?

You can cancel and get a full refund before goods have been dispatched. If goods have already been dispatched, eligible items may be returned within 30 days of receipt, subject to our returns terms and conditions. If items have been removed from original packaging or assembled, you might lose the right to cancel and re-stocking charges could apply. Notify us in writing and follow the authorised returns process to ensure a refund.

Are there any restocking charges for refused deliveries?

If you refuse delivery for reasons other than visible damage, you’ll be responsible for the delivery cost to you and the return to the warehouse, and a minimum 15% restocking charge will apply. Please note damage must be recorded on the delivery note at the time you receive the goods if you want to pursue a claim. If returned goods aren’t in perfect condition or in original packaging, we may refuse acceptance or withhold a refund. It’s a good idea to liaise with our logistics or sales team before refusing a delivery to understand potential charges.

What are the delivery lead times for standard items?

Standard orders are normally delivered within 5–10 working days, subject to stock availability and carrier schedules. Standard delivery runs Monday to Friday between 8am and 6pm, but carriers can’t guarantee a specific timed slot and delays can happen outside our control. Free deliveries are usually to ground level only, and carriage into properties or upstairs delivery isn’t included. For urgent needs or international shipments, contact the sales team for bespoke lead time details.

How are international and non-mainland UK delivery costs handled?

International and non-mainland UK delivery charges are calculated by product dimensions, weight and destination and the website’s shipping quote is an estimate. Please contact us before purchase for an official international quote. Any customs, duties or clearance fees under DAP terms will be payable by you. If transport partners confirm extra surcharges after order acceptance, our logistics team will contact you with the actual shipping costs. We can’t be held responsible for local import fees or for returns refused because local charges aren’t paid.

What should a customer do if goods arrive damaged or missing parts?

Let us know in writing by e-mail within 72 hours of delivery if goods are damaged, defective or missing parts. Check outer packaging before signing the delivery note and mark any visible damage on the carrier’s paperwork to protect your right to claim. We’ll review the report, advise next steps and, where appropriate, arrange repair, replacement or refund in line with warranty and returns terms. Missing the 72-hour window may affect the ability to claim for transit damage.

Are delivery drivers insured to enter a property or carry goods upstairs?

Delivery drivers are not insured to enter your property and the FREE delivery service typically delivers to ground level only. Depending on the carrier’s health and safety policy, delivery may be to the kerbside rather than inside the building. If you need extra handling or installation, discuss this with the sales team before ordering - extra charges may apply. Plan for ground-level collection or arrange third-party help if you need internal delivery.

What is the procedure for returning promotional items received with an order?

Any promotional items sent with goods being returned must also be returned or paid for in full. Returns need prior approval from the company and must follow the authorised returns instructions provided after contacting the returns team. Failure to return promotional items may lead to deductions from your refund or refusal to process the return. We recommend using a registered postal service and keeping proof of postage when returning anything.

How are purchase orders and account customers charged for delivery and returns?

We accept purchase orders for qualifying organisations, but delivery charges still apply for returned items under purchase order arrangements. Purchase order terms (including payment on invoice) are available for schools, colleges, NHS organisations and similar bodies and must be set up directly with the sales team. All purchase orders are subject to approval and generally follow the company’s standard 30-day returns policy unless otherwise agreed. Include full purchase order details to help ensure accurate invoicing and delivery arrangements.

What happens if returns are not received in original condition or packaging?

We reserve the right not to accept returned goods and/or not to issue a refund or credit if items aren’t returned in perfect condition and in their original packaging. Best Gym Equipment may require you to pre-pay costs to redeliver goods that fail inspection or to arrange return shipping at your expense. If goods have been unsealed, assembled or are classed as special-order items, the right to cancel or return may be forfeited. Follow the authorised returns process and package items securely to avoid refusal of the return.